Westway Ford

First, the all new Westway Way Ford Dealership buildings are absolutely amazing! brand new, and fresh buildings and atmosphere makes this dealership a must visit for a brand new Ford vehicle. From walking i are absolutely amazing! brand new, and fresh buildings and atmosphere makes this dealership a must visit for a brand new Ford vehicle. From walking in and being greeted by the most friendliest and courteous receptionists, to meeting with my sales consultant JJ Kinzbach...I felt at ease with my buying experience. JJ was very professional, knowledgable, and absolutely courteous to what my needs were in a Ford vehicle. We test drove a couple of vehicle, and the only difficult decision I had to make was which vehicle I wanted..considering this Westway Ford dealership gave me rock bottom pricing figures from the get go to make this a no haggling experience. Without JJ and his sales experience there could have been potential for a difficult buying experience. Gladly appreciate Westway Ford and their management teams, and JJ for going the extra mile to ensure I was a happy customer. Can't wait to buy my next Ford he at Westway Ford. More

I went for 15K service, after the service i found a warning light on my dash board. when i asked about it they said there may be some issue with the crank shaft etc. and when i asked how long will it t warning light on my dash board. when i asked about it they said there may be some issue with the crank shaft etc. and when i asked how long will it take to figure out correctly then the guys said it will take 2 or 3 days. This is insane. Before giving the car i did not see that warning sign,but after the service i started seeing. and the staff had no idea of what it is and he is not able to guide me correctly. i am not at al happy with this, not knowing what to do got my car back. I dont know now what will happen. I did gave call to the Service director, all the time it went to VM. Writing this feedback at least they will take care of other customers. More

While my initial visit to Westway Ford was a pleasant experience, I've found the dealership to be quite unprofessional as well as extremely negligent since. When dealing with a Mr. Soto, I was asked if experience, I've found the dealership to be quite unprofessional as well as extremely negligent since. When dealing with a Mr. Soto, I was asked if I'd like to add the extended dealership warranty, which I declined, and continued to sign papers accordingly. Upon making sure my loan was in order just a couple days after this meeting with the finance department, I'd found that the dealership did in fact add almost $2,000 on to my loan for the same warranty I'd very clearly declined. This being over two months ago, I've traveled over 30 miles three separate times in order to complete the papers to, yet again, decline the warranty. It still has not been taken off my loan, and no one, including the general manager, is willing to speak with me about the issue. I am extremely disappointed with the dealership and well past the last straw with them. More

Just wanted to say it was a good experience working with Dion Johnson and my sales rep Sedrick, They really worked with me if anyone need to buy a car please and I do say please go see Sedrick and Dion they Dion Johnson and my sales rep Sedrick, They really worked with me if anyone need to buy a car please and I do say please go see Sedrick and Dion they work hard in getting you done. More

thank you for giving me a call and making it right and finally agreeing to have some integerty and keeping your word on putting the spoiler on the car. finally agreeing to have some integerty and keeping your word on putting the spoiler on the car. More

I gave this rating because I was lied to and my time was wasted going to this dealership. I actually don't even think this posting will even get posted on their site, but I will write what my experience wa wasted going to this dealership. I actually don't even think this posting will even get posted on their site, but I will write what my experience was anyway. When I state specific detail on which vehicle, pricing and terms I want, I would expect an honest answer back. But, what I was given was low-ball pricing in which I was trying to avoid by giving these so-called salesmen very specific information and I was given very specific pricing information back via email before I came in. But, once I came in, pricing was outrageously different from what they initially told me. If I was told the truth in the beginning, I would have possibly done some business with westway. But, with the outright lies and knowingly knew they weren't going to be able to give me the pricing they said they could, I will not recommend this place. Maybe Westway does have honest salesmen there, but you Nick Fikes just ruined some of the business they could have in the future if anyone reads this posting and know what goes on there. Hopefully, one day you Nick Fikes and Anthony can learn what integrity and honesty is. More

I drove 6hours to this dealership from NM. I was promised a deal in writing on email from Jose Duran. I got there Jose disappeared and I was stuck with another guy. I was already approved through my bank. Yo a deal in writing on email from Jose Duran. I got there Jose disappeared and I was stuck with another guy. I was already approved through my bank. You would think that would be a plus for them, but first thing a manager told me he didnt know why Jose Duran quoted me such a cheap price. Then they proceeded to charge me extra for factory tint that they said they put on $399.00 then a spray on clear coat and something else for about another 1700.00. Which is a load of crap! So beware!! They came back about 4 other times and everytime they said they could not do business with me unless I finance through Ford.. A manager had me sign their little paper to agree to a price left the table another guy comes back and says he has a problem with that deal, once again after an agreemen was made said unless I finance through Ford. Then he said " well you did pass other dealers along your way right".. We left and I would be very scared to deal with these people!! They are out right crooks !!! More

I purchased a pre-owned vehicle with their "Premium" 3-year warranty. I never received any information whatsoever on what the warranty covered. I also never received any paperwork even showing "Premium" 3-year warranty. I never received any information whatsoever on what the warranty covered. I also never received any paperwork even showing that I purchased the vehicle. I have made numerous attempts to receive answers to my questions and concerns. I have received NOTHING in return. Everyone I have contacted has made nothing but empty promises to me. I will not ever buy another vehicle from this dealership, nor, will I give any type of good review to it. I will do all I can to discourage anybody, and everybody I know and come in contact with to stay away from this dealership. They simply do not care about their customers. I am living proof of this. This is the absolute WORST DEALERSHIP I've ever encountered. STAY AWAY FROM THIS DEALERSHIP!!! More

Very unprofessional! I was coming home from active duty in the military and paid $500 for them to hold a truck for me. They were less than cooperative and I had an appointment to make the purchase, they c in the military and paid $500 for them to hold a truck for me. They were less than cooperative and I had an appointment to make the purchase, they could not find the keys and had not fixed a scratch that they said they would. I gave them until the next day at 12:30pm and they did not call me until 4pm. Then they said they did the best they could. I decided I would shop else where and they are not willing to refund my deposit. I would not recommend this dealership. Go to Rockwall Ford, ask for Davy Jones. Very professional and easy to work with. More

My experience is almost identical to rayir. Westway Ford in Irving had a $56,000 Expedition EL listed and we drove from Abilene to Irving to see it. In excellent traffic this is about a 2.5 hour drive. C in Irving had a $56,000 Expedition EL listed and we drove from Abilene to Irving to see it. In excellent traffic this is about a 2.5 hour drive. Called them 30 minutes before arriving and they said yes,it is here. When we arrived after surviving horrible traffic and a major car pileup ahead of us, they show me the sticker for another Expedition and say the one I wanted has been suddenly sold. This despite the Internet listing showing it as Newly Listed. Twelve hours later back in Abilene the listing is still on the Internet. I was very civil to the three employees who apologized to me, but that didn't help correct a horrendous waste of my time and money. More