Westway Ford

My experience is almost identical to rayir. Westway Ford in Irving had a $56,000 Expedition EL listed and we drove from Abilene to Irving to see it. In excellent traffic this is about a 2.5 hour drive. C in Irving had a $56,000 Expedition EL listed and we drove from Abilene to Irving to see it. In excellent traffic this is about a 2.5 hour drive. Called them 30 minutes before arriving and they said yes,it is here. When we arrived after surviving horrible traffic and a major car pileup ahead of us, they show me the sticker for another Expedition and say the one I wanted has been suddenly sold. This despite the Internet listing showing it as Newly Listed. Twelve hours later back in Abilene the listing is still on the Internet. I was very civil to the three employees who apologized to me, but that didn't help correct a horrendous waste of my time and money. More

looked at a ford ranger on saturday, salesman came down to 4500.00 then said, let me clean it up since we just got it in and can you come back on Monday? I agreed to come back on Monday. I came back on M to 4500.00 then said, let me clean it up since we just got it in and can you come back on Monday? I agreed to come back on Monday. I came back on Monday, he "had to leave" told me his boss would help me. A "bozo" came out and introduced himself then promptly started at 6995.00 I told him about the 4500 and he laughed and said, "sometimes we quote you a low price just to get you to come back." I told them what I thought about lying and thier deceitful practices. This place and its people are suck will NOT go back!! Lied to get me to come back!! gee, I wonder why used car salespeople get a bad rap? jerks!!!!!!!!!!!!! I believe the sales persons name is fake also. More

This was my first experience with Westway Ford and I can honestly say that they were honest with me, very courteous, and the lowest price of all the dealerships I visited. Their sales ads were not "come-on honestly say that they were honest with me, very courteous, and the lowest price of all the dealerships I visited. Their sales ads were not "come-ons" as I expected but they did in fact "do what they said they would do". Vincent Morris did an excellent job and I would recommend him to anyone wanting to buy a new ford product. More

Omar and Ricky went out of their way to make sure that my mom and the van that we purchased for her was all taken care of. We appreciate them and their hard work! mom and the van that we purchased for her was all taken care of. We appreciate them and their hard work! More

I purchased a 2006 Ford Freestyle during the winter and upon test driving, the rep and I sensed that the AC wasn't working properly. The rep felt the problem was simply freon and assured me he would get i upon test driving, the rep and I sensed that the AC wasn't working properly. The rep felt the problem was simply freon and assured me he would get it charged and there would be no further problems. About a month later (still in winter) there was a warm day and it became apparent that there was still a problem and upon checking online found that this year and model did have the problem I was having with other owners. I took the car back in and they "fixed" it by replacing a part. Now we got in to May and 90 degree heat... boy o boy... AC was not functioning properly and even blew warm air when sitting at lights and in stop and go traffic. Fearing due to the timeframe I would be rejected by the dealership, I contacted Damon Pompa who immediately assured me all would be made right. He had Mike Davis (over service) take personal responsibility for the service of my vehicle and Rodney Rogers repaired it (for sure this time) and now the AC works beautifully. This was not an inexpensive repair but they gave me no flack about it and completed the repairs at no cost to me. I have the peace of mind knowing I will go through the Texas heat in comfort. Thank you Westway for a pleasant experience and for making good on your promise! More

Brought my 2010 Ford Fusion Hybird in for zatek service. Very disappointed in end result and damage to my car. Picked up my car with wax residue left on car, wax on platic/vinyl parts and circular scratches Very disappointed in end result and damage to my car. Picked up my car with wax residue left on car, wax on platic/vinyl parts and circular scratches from one headlight across front grill to the other headlight. Contacted Westway For, Mike Davis in person, via email and telephone no response from Mike for over three weeks although he stated he would contact me with 48 hours with an answer. More

Daniel Dallas was very helpful, informative, not too pushy, and made sure we got in the vehicle we picked. Very pleased with our service will definitely be going back to Mr. Dallas for future purchas pushy, and made sure we got in the vehicle we picked. Very pleased with our service will definitely be going back to Mr. Dallas for future purchases. More

Once again, Harvis and staff delivered after I had to rescheduled. They deserve a world class office. I see your under construction - I hope for them! rescheduled. They deserve a world class office. I see your under construction - I hope for them! More

Did an internet search on a Friday and found a Focus I was interested in. Sent inquiry and asked if car is physically on lot, can you physically put your hand on it. Yes was the reply and we have high r was interested in. Sent inquiry and asked if car is physically on lot, can you physically put your hand on it. Yes was the reply and we have high respect for our customers. Good was my reply as my experience so far with dealerships is they advertise cars they do not have. Not here was the response. Good was my reply and I will come in on Sat afternoon. See you then was their reply. Saturday, I called Kris and asked if car is still there and can you see it. Yes was his reply. Good I am on my way in. After 30 minutes I arrive and guess what. SOmehow this car sold within the last 30 minutes. Yea, right. Wasted my time and gas money. If it just sold, then show me the contract with that date of sale. I didn't hestitate to jump back in my car and leave as quickly as I could. After getting the same treatment from other Ford dealers, I posted a customer complaint at Ford Inc. Only to find out that they are impotent when it comes to governing how their representatives represent them. More

With bad credit, vince worked with me and gave me a great deal that I couldn't get anywhere else. Gave me enough for my trade so I could easily afford the payment no problem. deal that I couldn't get anywhere else. Gave me enough for my trade so I could easily afford the payment no problem. More