Westway Ford

Bottom line, nothing else needs to be listed,,I let my wife,take my Ford 3/4 ton econoline van in for a oil change,,she called me while they were working on it,,and I told her to get them to check and see wife,take my Ford 3/4 ton econoline van in for a oil change,,she called me while they were working on it,,and I told her to get them to check and see if its time to do the transmission filter and fluid change.... My wife is clueless when it comes to doing tasks like these,,and spending my money..that's my problem,,but I think that the bill she brought home ,should be of interest to the general public,,remember now ,this was a oil change,, and a check to see if its time for the transmission maintenance,,,,, $269.00 Now of course with out looking at any of my records,or even asking,,the transmission work was done,,,this program seems to operate on the ( if they don't ask,we won't tell ) it's something they can put on the ticket, and charge for... Then there is the ticket,that is so itemized it should have lines for going to the bathroom,having to bend over to pick up a tool,walking to the water fountain,taking a part out of the box,,,,it had check marks all over it,,,, So by all means you can trust "WESTWAY FORD" dealership to take care of your vehicle ,,I didn't buy my truck from them,,maybe that's why my oil change was so pricey More

This was the best car buying experience I've had, so far! From the moment I walked in, I was greeted with a friendly smile and hello. They listened to what I was looking for, instead of just talking or far! From the moment I walked in, I was greeted with a friendly smile and hello. They listened to what I was looking for, instead of just talking or trying to force something on me that I didn't want. Jesus and Ehab helped me to find the perfect car for my family. They love it. I live over 40 minutes from West Way, but because of the service I received I will gladly go back for my next car and to get service on my current one. If you are looking for a Ford and want the best car buying experience of your life, you have to go to West Way. Oh and the renovation is off the charts, too. I almost didn't want to leave. More

JJ has gone over and above for me and is still so helpful even after he sold me my awesome car!! He deserves a promotion!!! even after he sold me my awesome car!! He deserves a promotion!!! More

They really care about the customer as I felt very cared for and attended to by JJ! He was so good and caring that I have told my whole family about him and even my church friends! I want everyone to experi for and attended to by JJ! He was so good and caring that I have told my whole family about him and even my church friends! I want everyone to experience the care and attention that I got from him! More

I purchased a used vehicle several months ago. There were some issues that needed attention and I am very pleased with Damon's effectiveness in addressing those issues. I have confidence that should any futu some issues that needed attention and I am very pleased with Damon's effectiveness in addressing those issues. I have confidence that should any future issues arise they will be met efficiently. More

JJ, Ali and Luke were extremely friendly and very helpful. They tried their best to understand my stand and get me my car of choice within the financial range I planned. Not only this, even after the helpful. They tried their best to understand my stand and get me my car of choice within the financial range I planned. Not only this, even after the deal was done they have been up-to-date with my post-purchase formalities and are in contact with me whenever I need them. More

Whatever you do, do not go to this dealership. I recently bought two cars from them. The first car they would not give me my paper work after signing told me they would mail it to me. Then they asked me to r bought two cars from them. The first car they would not give me my paper work after signing told me they would mail it to me. Then they asked me to resign it because they had a date wrong. They changed the amount on the car and charged me another 3000$ The second car they added 3 months on to the loan time to hide the extra 3000$ they charged me. There financing dept is excellent at manipulating the numbers and paper work to fool you. Now i cant get them to honer or cancel the warranty they charge us an extra 5000$ for. The cars are already falling apart, and the nothing electrical works properly. I cant even use the voice controls and the GPS sends me to dead ends and sometimes no where. This is the worst vehicle i have owned. I will never buy from any ford again!! More

From the moment I arrived at Westway Ford, I was treated as a valuable customer. Due to past car buying experiences I was wary of what to expect. I was approached by salesperson JJ Kinzbach who made me feel as a valuable customer. Due to past car buying experiences I was wary of what to expect. I was approached by salesperson JJ Kinzbach who made me feel very comfortable right from the beginning. I felt like I was sitting with a friend who was listening to what I needed not wanted. He was Fantastic from start to finish. He was very informative of all the different Ford models that they offered and gave me an extensive test drive on the first car I drove (ended up being the car I chose to lease). JJ was never too forward and never put pressure on me the entire time I was there. I felt extremely comfortable throughout this entire process with JJ and would definitely recommend to go see him if you are interested in leasing or buying Ford. The dealership overall has such a large selection of vehicles that this would be the place to go if you are looking to purchase or lease a Ford. Grade A service from the time I walked in through the time I walked out as well. More

JJ handled all of my questions and set me up! the facility is really nice and I enjoyed the atmosphere. all the employees are super friendly and JJ made the experience of car buying so much easier! g facility is really nice and I enjoyed the atmosphere. all the employees are super friendly and JJ made the experience of car buying so much easier! great guy! More

Had an horrible experience at westway ford Jose duran called me schedule an appt for me to come look at a car i was interested in. Whe i got there he was not available and had canceled my appt so the veh called me schedule an appt for me to come look at a car i was interested in. Whe i got there he was not available and had canceled my appt so the vehicle i was interested in was not processed or detailed. he would not speak to me and they stuck me with another sales person he also failed to contact me to tell me he had canceled it. i stay 30 miles away in another city. It was a waste of time and gas they wanted me to come back another day and drive another 60 miles total when it was ready. When i asked why it was canceled to another sales persn his response was jose thought i wasnt coming because i asked for pictures of the vehicle. Which i did not know that asking for pictures of a car ment to cancel an appt.This dealership is more worried about money thing looking for and putting the person in a car thats gone suit their needs and life style. They dont take the time to get to know the person. the first thing they say is what can i do to put you in this car today. or lets sign paperwork then we can talk about that. Everything is a pretty penny to them. Jose duran has no respect for customers and is very unprofessional even after this happen he never apologized or even spoke with me since. I should had read these reviews first i see a couple of people who had the same experience i did with jose duran. More