Westway Ford

Mislead on services promised I had purchased a used GMC Denali, and upon arriving home (approx. 2 hours from Dealership) i discovered the cruise did not work and that there was a I had purchased a used GMC Denali, and upon arriving home (approx. 2 hours from Dealership) i discovered the cruise did not work and that there was a problem with a headlight ( had moisture in sealed unit) I immdiatedly calledthe dealership and was "routed" around till finally i was given to a Voice mail. The next day I responded to an e- Mail from Mr. Hankins and explained my situation. I was referred to Stephine, who assured me the issued would be addressed. Approx. a week later I brought the vehicle in, and was referred to Megan. After approx a week with no contact I called and was informed that the vehicle had to been sentto a GM dealer to "read the codes". Several days (approx 1 week) later I called and was informed Mr. Schumate was handling this issue, he told me the vehicle had been taken to the GM dealer that day. Approx 4-5 days later ( when I called) he told me that the vehicle was still on a waiting list. Finally after approx. 3 weeks, i was told i could pick the vehicle up it had been fixed, but the dealership would not replace the headlight. When i E-mailed Mr. Hankins, he "offered" to "unwind the transaction and refund our down (did not mention how we were to replace transportation as we has traded in a vehicle) this was the only option offered. On the return trip (home) i discovered the cruise did not work and immediately called Mr. Schumate, he indicated he did not know there was a problem with the cruise! He told me to take in to a local GM dealer and have it fixed using the extended warranty (6mo) i had to purchase as a condition of the sale ( this has a $100 deductible). I have left three Voice Mails with no return calls. More

Deal With Megan F. Bought two cars in less than a week. Had some issues but the staff seemed like they really wanted to do right by us. I found Megan Figueroa and the Bought two cars in less than a week. Had some issues but the staff seemed like they really wanted to do right by us. I found Megan Figueroa and the owner to be great. Megan always was polite and helpful even though I know we were a pain in the butt with our request and questions. Thank you Megan and we will refer people to you.. More

Five Star Service I have had two experiences with John Crecy and Westway Ford's service department recently. The first was with a faulty ignition on my month-old Ford I have had two experiences with John Crecy and Westway Ford's service department recently. The first was with a faulty ignition on my month-old Ford Edge. John did his absolute best to get my car repaired as soon as possible. He frequently updated me on the progress while I waited and was just overall very friendly. The second experience was getting an oil change and tire rotation. Again, Mr. Crecy was unbelievably personable and friendly and made sure the wait was as minimal as possible. The complimentary car wash and vacuuming was definitely a nice added bonus. The facility overall is extremely nice and updated and provides a very comfortable waiting area complete with complimentary Starbucks beverages. I can not speak to rest of the dealership, but if they are half as courteous, competent and efficient as the service area and Mr. Crecy, I can't imagine having a better experience anywhere else. More

This is, well, an interesting story to say the least. I went in on Saturday 03/01/2014 looking for a Ford F-150. Sales guy was extremely helpful, pulled the truck up, test drove and went on our way. Came b went in on Saturday 03/01/2014 looking for a Ford F-150. Sales guy was extremely helpful, pulled the truck up, test drove and went on our way. Came back, spoke about numbers but I wasn't convinced so I left and came back again on Monday, 03/03/2014 to follow up/finish up. Was there for about 5 hours, put $1,500 down (this is key) and signed all of my paperwork. I left that day with the understanding (no reason to think otherwise) that the deal was completed. Why else would one sign paperwork? I spoke to Joseph Lopez first and he got the deal with American Eagle Credit Union. I liked the financial institution and the interest % so I was good to go. I signed everything, paid $1,500 and left with a new Ford FX2. Fast forward to Friday 03/07/2014. I went to get my mail and in the mail was a denial of loan letter from AECU. I thought that was odd considering 4 days prior I had signed with the same institution. So I called my finance guy and left a message. IN the mean time I checked my credit (I have a monthly service I pay for) and to my surprise, on 03/07/2014, Westway Ford pulled my credit THREE TIMES. If I sign paper work on Monday 03/03/2014 how is it that 5 days later my credit is pulled? I called up and spoke to the finance department and they assured me that everything was done. Fast forward to the following Wednesday, I get a call from my finance guy saying that "I'm not sure how this happened, but your deal never made it to funding". I already knew something was up and this was my confirmation. He asked to give him another day to review everything and I said "No, I'll be bringing your truck back". I headed up there and the GM Ali Benli apologized and said it was a mis-communication. Apparently, Joseph Lopez was fired on Monday 03/10/2014. I would assume because he did deals like this where he puts a customer in a vehicle for 10 days without getting it funded. When they brought my truck around to the front, it was filthy, had marks all over the windows from the guys in the back waiting to detail it. I waited another 30 minutes for them to clean it and bring it back around. My biggest thing with all of this is that I had to find out that the loan was denied, not even a phone call from Westway because they were trying to work the deal behind my back. The fact that I signed paperwork on Monday 03/03/2014 and on 03/07/2014 they ran my information without even a call to me about the deal. If I were Westway Ford, I would be embarrassed. Embarrassed because the "owner" of Westway Ford is a "face" in the Irving community. Showing up at High School Football games, holding events at the dealership, etc. I've written this review, I'll write another on google reviews and I'll be emailing the Texas Attorney Generals office to attempt an investigation into the way Westway Ford handles their finance department. By that I mean mishandles. More

This guy had his sales man call me and call with a low price over and over. Once I went in the price changed and the sales man and other manager would not come around and let this ALI guy give me another price over and over. Once I went in the price changed and the sales man and other manager would not come around and let this ALI guy give me another price. Which was a lot more and was very rude about the whole deal.. bad way to do business. .thanks for wasting my time More

Bottom line, nothing else needs to be listed,,I let my wife,take my Ford 3/4 ton econoline van in for a oil change,,she called me while they were working on it,,and I told her to get them to check and see wife,take my Ford 3/4 ton econoline van in for a oil change,,she called me while they were working on it,,and I told her to get them to check and see if its time to do the transmission filter and fluid change.... My wife is clueless when it comes to doing tasks like these,,and spending my money..that's my problem,,but I think that the bill she brought home ,should be of interest to the general public,,remember now ,this was a oil change,, and a check to see if its time for the transmission maintenance,,,,, $269.00 Now of course with out looking at any of my records,or even asking,,the transmission work was done,,,this program seems to operate on the ( if they don't ask,we won't tell ) it's something they can put on the ticket, and charge for... Then there is the ticket,that is so itemized it should have lines for going to the bathroom,having to bend over to pick up a tool,walking to the water fountain,taking a part out of the box,,,,it had check marks all over it,,,, So by all means you can trust "WESTWAY FORD" dealership to take care of your vehicle ,,I didn't buy my truck from them,,maybe that's why my oil change was so pricey More

This was the best car buying experience I've had, so far! From the moment I walked in, I was greeted with a friendly smile and hello. They listened to what I was looking for, instead of just talking or far! From the moment I walked in, I was greeted with a friendly smile and hello. They listened to what I was looking for, instead of just talking or trying to force something on me that I didn't want. Jesus and Ehab helped me to find the perfect car for my family. They love it. I live over 40 minutes from West Way, but because of the service I received I will gladly go back for my next car and to get service on my current one. If you are looking for a Ford and want the best car buying experience of your life, you have to go to West Way. Oh and the renovation is off the charts, too. I almost didn't want to leave. More

JJ has gone over and above for me and is still so helpful even after he sold me my awesome car!! He deserves a promotion!!! even after he sold me my awesome car!! He deserves a promotion!!! More

They really care about the customer as I felt very cared for and attended to by JJ! He was so good and caring that I have told my whole family about him and even my church friends! I want everyone to experi for and attended to by JJ! He was so good and caring that I have told my whole family about him and even my church friends! I want everyone to experience the care and attention that I got from him! More

I purchased a used vehicle several months ago. There were some issues that needed attention and I am very pleased with Damon's effectiveness in addressing those issues. I have confidence that should any futu some issues that needed attention and I am very pleased with Damon's effectiveness in addressing those issues. I have confidence that should any future issues arise they will be met efficiently. More