Westway Ford

Deceptive service practices Came to dealership on 10/29 to get my 2013 Ford F150 serviced. My initial issue was that my key would not come out of the ignition. At that time I did Came to dealership on 10/29 to get my 2013 Ford F150 serviced. My initial issue was that my key would not come out of the ignition. At that time I did advised them that I have a Ford ESP warranty. They told me that they would have to do an inspection on the vehicle to determine the problem. After the diagnostic the service tech informed me that I had a broken shifter and a radiator leak. I told him to fix everything that is covered under the warranty. He called and told me that they car would be done 11/2 and that they wanted to know if I wanted the leak fix? I asked was it covered under the warranty, he (Johnny) said no, then I said don’t fix it. I just pay my deductible ($200.00) and get the leak fixed at a later time. He then tells me that they charged me for another diagnostic on the leak!!! I told him I didn’t authorize that and asked to speak with his manager. He transferred me to Harvish and he told me that they charge diagnostics on each issue on a vehicle and that I authorized it. I told him I did not!. I get up to the dealership to pick up my vehicle and Harvish refused to come and speak with me to discuss the matter at hand. They also told me that they would not release my vehicle until I paid the full price ($329.00). So I made 2 payment transactions, one for $200.00 and another for $129.00 in order for them to release the vehicle back to me. More

Welcoming Place As soon as I walked in Claire Smith gave me a warm welcome into Westway and helped with everything I needed. Claire made me feel at home while bringin As soon as I walked in Claire Smith gave me a warm welcome into Westway and helped with everything I needed. Claire made me feel at home while bringing me refreshments, conversating with me while waiting, and she got me a great deal. This is a great place with great employees such as Claire. More

Excellent Customer Care What a wonderful dealership! I bought my car in 2014 and my 36k or 3 year warranty has expired as I'm well over the 36k miles. I am having as issue What a wonderful dealership! I bought my car in 2014 and my 36k or 3 year warranty has expired as I'm well over the 36k miles. I am having as issue with the clutch component for the air compressor. I was initially quoted a repair price of 250.00. Then later told 100.00 and I was satisfied with that after heartfelt discussions and much prayer. Then when I showed up this morning they surprised me with making the repairs free of charge. What a blessing! I thank my Heavenly Father Jehovah for his mercy and grace. Thank you Westway Ford for valuing customer relationships?. Special shout out to Johnny Crecy at Westway who always takes care of me. More

comical Long story short... a comical experience. We dealt w/Matt. My wife and I had done our research and were ready to purchase. We found a good price onlin Long story short... a comical experience. We dealt w/Matt. My wife and I had done our research and were ready to purchase. We found a good price online and went to check it out. When we arrived the outside of the vehicle looked great. Once we opened the door though.... we found dog hair, ripped seating, stains, and even broken pieces on the vanity mirrors/visors. As we discovered each on the test drive and mentioned it Matt said "that's weird", as he smacked his gum and looked at his phone. After getting back, we said ,there's a lot of things wrong with this car so surely we can negotiate some to perhaps make it worthwhile. Matt continued to smack his gum, turned a football game on his phone and said "you keep talking about the price of the vehicle.." after 5 times of saying I'm not willing to buy without the price coming down and him acting like it was possible... he came back with a "finance manager" who said they will not negotiate the price because they feel my monthly payment is reasonable. I advised them I'm not concerned with the monthly payment but rather the price of the vehicle when things are wrong with it. I politely declined (easy to do) and proceeded to Drivers Select in Dallas where we purchased the same vehicle for $1k cheaper, 4k miles less, and I must say the best car buying experience ever. Matt and the wanna be hipster finance manager are tools, their cars are crap, and Drivers Select actually made the car buying experience as enjoyable as possible. I don't remember the "finance guys name and don't see Matt listed so I'm just going to pick one of the people below... sorry to whoever it is. More

Lies, Deception, Spot Delivery's which is illegal by the way OMG! Where do I start. Scams running in the background. Deception and manipulation to get you in the dealership. They give you keys and send you home OMG! Where do I start. Scams running in the background. Deception and manipulation to get you in the dealership. They give you keys and send you home without any approvals. Will lie and lie until you are worn out and inadvertently sign something. Sounds like the MO of most dealerships, well these guys breed a unique brand of doing it better than the rest. They don't own their lie and will ignore you once you are on to their game. We thankfully caught them up in their lies and didn't take the vehicle home. Then the next day, the salesmen says they cannot get the deal done after we told him we were onto them and the scam. STAY FAR AWAY FROM! Go to Grapevine Ford and save yourself the headaches and loss of hours in the day sitting around filling out paper credit forms. It's 2016, this stuff will get out and people will find out much faster the tricks being played. I hope my advice saves even just one person from the drama and mistakes called WestWay Ford. More

Waste of time Tried to buy a vehicle to only have it sold out from under me. Highly recommend going elsewhere. Makes one angry to cut a deal and take off work to pu Tried to buy a vehicle to only have it sold out from under me. Highly recommend going elsewhere. Makes one angry to cut a deal and take off work to purchase a car and end up not getting it. More

Do not service car here ever My car broke down and was towed to the service center. I was dealing with a man named Johnny Crecy. I asked to also have my window fixed and was told My car broke down and was towed to the service center. I was dealing with a man named Johnny Crecy. I asked to also have my window fixed and was told NO that I had to worry about the sensors and the gas pedal. I asked twice and was told no. 1,000.00 later at the service center to pick up my car there was Johnny just as rude as the last time. I spoke with an inefficient manager. Funny, just last night I had planned to buy an Escape from them. I went out to my car and they had cracked my window and had it taped up. So, not only did I ask for the window to be fixed and was told NO, they then broke the car window and said it is not their responsibility. Does this make sense? No, I feel this place hired narcissistic sales service center people and that is not ok for me as a woman. I spoke up and still was shut down. I will never step foot in this place again., I have to now go to a different service center who will actually listen and repair the window. How hard was that, guys at Westway??? More

Truly Professional Service T C Bagley is always very friendly and helpful in answering questions about service for my vehicle. The only service needed at this time was safety an T C Bagley is always very friendly and helpful in answering questions about service for my vehicle. The only service needed at this time was safety and emission inspection which was taken care of promptly. I had other concerns about setting future appointments for needed repairs that were satisfactorily explained. T C is knowledgeable and a great asset to Westway Ford. More