Westway Ford

It sucked was lied to by salesman Do not listen to the sales person when they say you are approved i have text that said my wife was then took off lost time at work to have another per Do not listen to the sales person when they say you are approved i have text that said my wife was then took off lost time at work to have another person tell her no this car lot would not be recommended to any of my friends are family and i will let my friends on facebook instagram and twitter know how crappy we was treated More

NOT theWestway This is my first negative review of any place. I remember how I was raised: if you can't say anything nice. Then don't say anything at all. Therefore, This is my first negative review of any place. I remember how I was raised: if you can't say anything nice. Then don't say anything at all. Therefore, I don't have anything to say. More

Bait & Switch, Harassment overcharged Ford Finance crooks Horrific experience with the sales team. I spent nearly six hours in a already negotiated price that was advertised. Westway ford still over charged Horrific experience with the sales team. I spent nearly six hours in a already negotiated price that was advertised. Westway ford still over charged me in bed liner. Over charged me for finance charges and over priced for documentation. Shame on you and your business practices. Paul, Sal, Martinez, etc. Never Ford products or their crook dealer again. More

Bait & Switch Was looking for a used car found a manager special on the internet and submitted my information after hours stating I was interested. The next morning Was looking for a used car found a manager special on the internet and submitted my information after hours stating I was interested. The next morning I got a phone call and then I got another phone call, then I got two emails and all before 11 o'clock in the morning. Finally the last phone call I got I verified the car was still available and the price. I set an appointment up for 3 o'clock in the afternoon. This dealership was 30 miles away from me. I arrived a little before to 3 o'clock. When I arrived I was on the phone and still in my vehicle when I was immediately approached by a vulture that followed me around like a little puppy dog. I broke my conversation and told the salesperson I had an appointment then I went back to my conversation. When I did finally go into the sales office I was not greeted again but I saw the gentleman who had first came out and asked him for my sales person by name. He did not say a word to me but rather walked away went into a little glass office then walked out sat at his desk. A few minutes went by and I heard a voice coming from this glass cage that said that my salesperson was in training. A few more minutes went by and finally the manager came out and begin to assist me. I explain to him the car that I was there to see and he proceeded to take me to it, but, it was a different car. Again, I explain to him that was not the car was looking for and he went to go get the next set of keys, again not the car I was there to see, he then began to explain that they had sold 2 cars that morning and that they one I was there to see might have been one that was sold. Finally my sales person I had spoken to earlier arrived and before they were able to sit down and talk to me the manager called them into the office. Finally about 20 minutes after my arrival I'm told that the car I was there to see was sent to auction. Now mind you this is four hours after I had made my appointment they had my phone number they had my email address. I was not told that the car was not going to be there but rather was showed two other vehicles that were similar after I told them I only was there to look at the one. Thanks for the waste of time and gas. Wouldn't never shop this dealership again. More

Bad experience This review is for their pre-owned department. This place is BAIT AND SWITCH. I don't know why such high rating in Google when 2 star in Yelp. This review is for their pre-owned department. This place is BAIT AND SWITCH. I don't know why such high rating in Google when 2 star in Yelp. I saw 2015 black Hyundai Sonata. I called to confirm that they had it. The sales person said "Sure, Come on down". I went there, and he said they don't have it anymore. Someone bought and took it but will bring it back because the paperwork didn't go through. Why bringing me in the first place if you don't have the car. STRIKE ONE! 4 hours after I left the dealer, I got a call that the car is ready. I drove to the dealer to find out the rear fender has a big scrape. That damage was nowhere in the picture they posted online. STRIKE TWO!! I asked them if they would fix it. They said they would, but the repair cost would be added to the final price. I asked them if they would take the repair cost off of list price, they said they would go down some. Basically, they wanted to start negotiating with the damage as is. STRIKE THREE!!! Other cars were priced at retail price, so if you see any lower than usual price from this place, assume that the car has some issue. They won't tell you that over the phone, so expect the unpleasant surprise. More