Westway Ford

Lying, scamming sales people I was lied to repeatedly...the vehicle boasted upgraded features including navigation (which it did NOT have). When I asked if they would install it o I was lied to repeatedly...the vehicle boasted upgraded features including navigation (which it did NOT have). When I asked if they would install it or lower the price to reflect their error, they said no. I had my own financing and they ran it through their multiple lenders without my permission. Howard Jung then came to me and told me my financing declined and he said he was going back to the finance manager to "fight for me". I picked up the phone and called my lender and they said my financing had NOT been declined. When one of the finance managers came out to speak to me, I immediately brought his blatant lie to her attention and she said he was confused. Because my income was good and I was approved with $0 down, they tried to add $2,000 (in addition to TTL) to cover their "dealer fees". They continued to make excuse after excuse until I was finally fed up and left. I was extremely upset after driving from McKinney to Irving (over an hour each way) to purchase the vehicle. I stopped by CarMax in Plano to see if they had a vehicle I liked and was treated very well. I purchased my vehicle in less than an hour with no hassle. Don't EVER shop at Westway Ford. More

Extremely Poor Service I have been a loyal customer and brand advocate of Ford for over 5 years, but recently I encountered some extremely poor customer service at Westway F I have been a loyal customer and brand advocate of Ford for over 5 years, but recently I encountered some extremely poor customer service at Westway Ford. After getting my car serviced this past weekend for a new battery, I was blatantly lied to over the phone by multiple service advisors that my car was “being diagnosed” and that it would be available to pick up soon. I then get a call that they cannot find my car on the dealership lot. I went 2+ days without my vehicle and it was all due to their incompetence and neglect. The poor service I received is unacceptable and I will never step foot in this dealership again. More

a detail they "owed" me. Please do not purchase a car here or even have them do something as a "detail". What a joke- i dropped my car off at 11:00am and was told it would b Please do not purchase a car here or even have them do something as a "detail". What a joke- i dropped my car off at 11:00am and was told it would be ready by 4-4:30. i arrived at 4:15 only to wait to get my car until 6:15. I was having a "detail" done that they "owed" me because when i leased the car it was not clean when i picked it up-the next day. So after having my car for 7 hours, i finally got it back, but it was till dirty. They did not "detail" anything. I will be posting pictures of my "detail" on all my social media accounts. Westway ford is awful, do not give them 1 red cent. More

THE DEALER OWNER IS TOP NOTCH. My truck was in the dealer for a warranty repair. There was a situation that happened at the dealership. I addressed it with the General Manager. You My truck was in the dealer for a warranty repair. There was a situation that happened at the dealership. I addressed it with the General Manager. You want to talk about impressive. He totally corrected the issue and did not stop until I was completely satisfied. I will be doing business with Westway Ford from now on. To know that if there is an issue the owner will take time to talk to you and discuss everything going on. There are very few places you can go to and actually sit down with the owners of the dealership. I could not of been more impressed with the way that I was treated at this dealership. I will definitely be doing business at Westway Ford from now on. More

It sucked was lied to by salesman Do not listen to the sales person when they say you are approved i have text that said my wife was then took off lost time at work to have another per Do not listen to the sales person when they say you are approved i have text that said my wife was then took off lost time at work to have another person tell her no this car lot would not be recommended to any of my friends are family and i will let my friends on facebook instagram and twitter know how crappy we was treated More

NOT theWestway This is my first negative review of any place. I remember how I was raised: if you can't say anything nice. Then don't say anything at all. Therefore, This is my first negative review of any place. I remember how I was raised: if you can't say anything nice. Then don't say anything at all. Therefore, I don't have anything to say. More

Bait & Switch, Harassment overcharged Ford Finance crooks Horrific experience with the sales team. I spent nearly six hours in a already negotiated price that was advertised. Westway ford still over charged Horrific experience with the sales team. I spent nearly six hours in a already negotiated price that was advertised. Westway ford still over charged me in bed liner. Over charged me for finance charges and over priced for documentation. Shame on you and your business practices. Paul, Sal, Martinez, etc. Never Ford products or their crook dealer again. More