Westway Ford

standard maintence I made an appointment to get my oil changed and brakes checked and mentioned a Ford recall I saw n the news. The gentleman I spoke to said the recall I made an appointment to get my oil changed and brakes checked and mentioned a Ford recall I saw n the news. The gentleman I spoke to said the recall repair would take all day so I would need to leave the car. The next morning I dropped it off with TC who was fantastic and she had my car out in one day. Doing the oil change, replaced my brakes and the recall. And my car was washed when I picked it up. More

Professional, Reliable & Trustworthy I was in the market for a simple vehicle for my daughter. I had purchased a vehicle before from Westway in 2017. I had no doubt about their level in C I was in the market for a simple vehicle for my daughter. I had purchased a vehicle before from Westway in 2017. I had no doubt about their level in Customer Service. Elliott greeted me with calls and emails. I was looking for a used car. Elliott lead me to looking at a brand new car, with outstanding warranties. Now, my daughter has a very dependable vehicle will finish off high school and straight into college. Elliott never made me feel pressured, not even during two weeks of looking. Westway is great Ford Dealership in DFW. The Service Department always take care of me with top level service. The Finance Department go over and beyond for the best deals. I am happy I left Grand Prairie Ford in 2017 and started during business with Westway Ford. Repeat and forever loyal customer. More

Very satisfying and fulfilling The salesman was and is very delightful. He is very knowledgeable and very helpful. He is a great people person. I recommend Jose to anyone The salesman was and is very delightful. He is very knowledgeable and very helpful. He is a great people person. I recommend Jose to anyone More

Great People Great Prices I had a completely transparent and up front deal worked out before I stepped in the dealership. Westway’s Easy Online Purchase Program allowed me to I had a completely transparent and up front deal worked out before I stepped in the dealership. Westway’s Easy Online Purchase Program allowed me to do everything on line from truck selection, trade appraisal, payment and down payment online. Definitely recommend them and their exceptional customer service pre, during and post sale. Asked for the Internet Director Donnie Baldwin and he will “make things happen”. Thank you More

Excellent customer service My salesperson was Johnny Birdwell. I wanted someone who has experience in the car business. He was the man. Listened to my needs & right away put m My salesperson was Johnny Birdwell. I wanted someone who has experience in the car business. He was the man. Listened to my needs & right away put me in the right vehicle Had answers to all my questions. Made car buying a good experience. Only tough thing is, 40 years ago I paid less for my 1st house than the truck I bought. More

Horrible Service Experience My daughter and I brought her Ford in for service over five weeks ago. It took 2 1/2 weeks for them to even take a look at it. It's now been over a m My daughter and I brought her Ford in for service over five weeks ago. It took 2 1/2 weeks for them to even take a look at it. It's now been over a month and we still don't have the car back. At the 3 1/2 week mark we found out they needed to work on the transmission and the warranty only covered less than half of it. The communication is horrible and when they say they're going to call with an update, they don't. We were told three different time yesterday that the car would be ready and were told, at closing time, that it would not be. After calling this morning, we were told that it was a lengthy recall job and they're not sure why we were told that yesterday... and hopefully it'll be ready today. We're over this place and would just like our car back. We definitely DO NOT recommend this service department. It would be different if their communication and promptness to their customers were important, but it's obviously not. More