Westway Ford

Service messed me up I had two RVs, both Fords. I started taking them to Westway for service. Everything seemed OK. I thought the service advisor, Johnny Crecy, was gr I had two RVs, both Fords. I started taking them to Westway for service. Everything seemed OK. I thought the service advisor, Johnny Crecy, was great. He said I needed a battery for my Class C and I had one installed. He said just pull into a Ford dealership if it failed and for the 1st three years, it would be replaced free. It failed after a year in west Texas and I went to a Ford dealership. I did not have the receipt so they would not honor the warranty. Johnny said I needed a battery in my Jeep and I had that installed. I put the receipt in the Jeep. It failed after about 2 years and I took it to Westway. They would not warranty the battery because it was not in a Ford product. Johnny also said I need a complete brake job on my Jeep and I had that done. Then I found an honest repairman and he had to replace the front brakes. It may have been the service advisor, but it ruined my relationship with Westway Ford. I thought I had found a home for my service. I found a better, honest home at American Auto Masters in Irving. H Ray Calvert, Irving, Texas More

Raul Ramon was great! A+ customer service! Didn't feel like he was trying to get me into something I wasnt interested. I would come back to Raul in the future! A+ customer service! Didn't feel like he was trying to get me into something I wasnt interested. I would come back to Raul in the future! More

Nice service If I could give 100 stars for supporting and attention to detail , I would definitely would. Thank you for your help, Muath Alghadhfan. I will return If I could give 100 stars for supporting and attention to detail , I would definitely would. Thank you for your help, Muath Alghadhfan. I will return again soon. More

best customer care i had the chance to visit the store and got to be cared by muath alqadfan he was really helpful and took the time and effort to explain the car featur i had the chance to visit the store and got to be cared by muath alqadfan he was really helpful and took the time and effort to explain the car features and test driving the car. he went above and beyond and deserve a rise for what he is accomplishing with clients. i would definitely come back and search for him. thanks More

Unexpected visit Turned out to be a pleasantly surprising visit. Dealership is very clean friendly and pleasant. I would definitely recommend this to others. Top Notch Turned out to be a pleasantly surprising visit. Dealership is very clean friendly and pleasant. I would definitely recommend this to others. Top Notch dealership More

Helpful Although I did not purchase a vehicle, Mr. Barker was a great help! He was very polite & proper, Also he stayed himself. I never got the vibe of a fak Although I did not purchase a vehicle, Mr. Barker was a great help! He was very polite & proper, Also he stayed himself. I never got the vibe of a fake persona or anything of that nature, I felt like I was talking to a friend or family member almost. He was great! More

standard maintence I made an appointment to get my oil changed and brakes checked and mentioned a Ford recall I saw n the news. The gentleman I spoke to said the recall I made an appointment to get my oil changed and brakes checked and mentioned a Ford recall I saw n the news. The gentleman I spoke to said the recall repair would take all day so I would need to leave the car. The next morning I dropped it off with TC who was fantastic and she had my car out in one day. Doing the oil change, replaced my brakes and the recall. And my car was washed when I picked it up. More

Professional, Reliable & Trustworthy I was in the market for a simple vehicle for my daughter. I had purchased a vehicle before from Westway in 2017. I had no doubt about their level in C I was in the market for a simple vehicle for my daughter. I had purchased a vehicle before from Westway in 2017. I had no doubt about their level in Customer Service. Elliott greeted me with calls and emails. I was looking for a used car. Elliott lead me to looking at a brand new car, with outstanding warranties. Now, my daughter has a very dependable vehicle will finish off high school and straight into college. Elliott never made me feel pressured, not even during two weeks of looking. Westway is great Ford Dealership in DFW. The Service Department always take care of me with top level service. The Finance Department go over and beyond for the best deals. I am happy I left Grand Prairie Ford in 2017 and started during business with Westway Ford. Repeat and forever loyal customer. More

Very satisfying and fulfilling The salesman was and is very delightful. He is very knowledgeable and very helpful. He is a great people person. I recommend Jose to anyone The salesman was and is very delightful. He is very knowledgeable and very helpful. He is a great people person. I recommend Jose to anyone More