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Westway Ford

Irving, TX

3.2
518 Reviews

801 West Airport Freeway

Irving, TX

75062

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Showing 518 reviews

August 01, 2024

The salesman made buying a vehicle as easy as I’ve ever experienced. I would recommend anyone looking for a new vehicle to come here. More

by Rkscott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Deavereaux
Aug 06, 2024 -

Westway Ford responded

Thank you for the great feedback! We're thrilled to hear that our salesman made your vehicle purchase so easy and enjoyable. Your recommendation means a lot to us, and we’re glad we could make the process smooth for you. If you or anyone you know needs assistance in the future, we’re here to help. Thanks again for choosing us!

July 22, 2024

Work hard to get me the truck I went in to by I was upside down $15,000 in my trade but they made it happen More

by ramhdrider
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bharat
April 20, 2024

It was ok then salesperson lied to me and my wife + ask family for money loan More

by mjob12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jimmy
Apr 24, 2024 -

Westway Ford responded

Thank you for taking the time to share your recent experience at our dealership. We sincerely apologize if a salesperson's actions made you and your wife feel uncomfortable, especially regarding a request for a personal loan. At Westway Ford, we strive to provide a trustworthy and professional buying experience for all our customers. Clearly, we fell short in your case. We take such allegations very seriously. We will be thoroughly investigating this situation with the salesperson involved to ensure it doesn't happen again. We'd like to connect you with Azalia Nava in our Customer Relations Department. Azalia can be reached directly at Anava@vtaig.com. Azalia will personally listen to your experience in detail and ensure you receive a sincere apology. She can also answer any questions you may have and explore ways to regain your trust, even if it doesn't result in a purchase at our dealership. We value your business and understand this situation may have caused you to hesitate recommending our dealership.

January 13, 2024

My name is Isaac Stubbs. I'm writing this email to express my dissatisfaction with the sales experience and demand the repair of my vehicle. I have communicated my concerns t More

by Professional18@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun
Jan 16, 2024 -

Westway Ford responded

We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly. Our team is committed to providing high-quality service and ensuring that our customers have a positive experience. We genuinely value your feedback, and we will work diligently to rectify any issues and make improvements where needed. Please don't hesitate to reach out to us directly to discuss your experience in more detail or to share any specific concerns you may have. Your input is invaluable, and we are dedicated to serving you better in the future.

January 03, 2024

I would not recommend anyone buy a car at Westway Ford. After owning mine less than 1 month, it has had multiple issues that should have been noted and addressed in the "172 point inspection" they claim to More

by lizziewexler
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Melina Gonzalez, Kyle Wenzel
Jan 11, 2024 -

Westway Ford responded

Hi Lizzie, we're sorry to hear about your experience. We take our pre-owned car inspections seriously and are disappointed to learn that there were issues with your purchase. We apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our services. Thank you.

December 21, 2023

Worse Experience ever, they made me drive from Houston just to close the door of the building in my face, even though, I was in constant communication on my arrival time to the dealer. This is not serious More

by Jorgd07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ernesto
Dec 28, 2023 -

Westway Ford responded

We appreciate your feedback, but we are a bit confused by your review as it lacks specific details about your experience. We value our customers' feedback and strive to address any concerns or issues that may arise. To better assist you and understand the situation, we kindly request that you provide us with more information about the specific incident or problem you encountered. This will help us investigate the matter thoroughly and take appropriate actions to resolve it. Please contact Azalia Nava in our Customer Relations Department at Anava@vtaig.com to discuss this further.

December 09, 2023

First, the $2995 "DEALER PREP" fee was only disclosed with the final offer and pricing paperwork. Second, the bed of the pickup had holes/tears in it that were not clearly visible in the supplied online More

by Pickup_Customer
Recommend Dealer
No
Employees Worked With
Jose Herrera
Dec 13, 2023 -

Westway Ford responded

We appreciate you taking the time to provide feedback about your recent experience with us. We genuinely value your input, and we're sorry to hear that you were dissatisfied with the pricing and mandatory fees associated with your purchase. We understand that pricing is a crucial factor in your decision-making process, and we strive to be as transparent as possible when it comes to our pricing structure. We apologize if you felt that our pricing was not in line with your expectations. Your feedback is essential, and we will certainly take it into consideration as we review our pricing policies. Regarding the mandatory fees, we aim to be upfront and clear about any additional costs associated with a purchase. We will review our communication processes to ensure that these fees are conveyed more clearly to our customers in the future. Transparency is important to us, and we appreciate your feedback in helping us improve in this area.

November 21, 2023

I was in the process of buying a car. They had me sign a contract and begin financing. they needed proof of income, or they would raise the interest rate. I provided it for them when I go More

by cozby8832
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Angelica Wavanich, Andy Muller, Raul Ramon, M A, Jesus Gutierrez, Delia Gaona, Efrain Rodriguez, Bre Cole, Georgina Aguirre, Ellie Martinez, Kyle Abramson
Nov 27, 2023 -

Westway Ford responded

We regret to hear about your disappointment regarding the sale of the car. Unfortunately, our inventory can change rapidly, and sometimes, a vehicle may be sold before a customer can make a purchase. We apologize for any inconvenience this may have caused. We value your interest in our dealership, and we would be happy to assist you in finding a similar vehicle or exploring other options that may meet your needs. Please feel free to reach out to us, and our team will do their best to provide you with excellent service and help you find the right vehicle. Your feedback is important to us, and we appreciate your understanding. If you have any further questions or require assistance, please don't hesitate to contact us. Thank you for considering us for your automotive needs.

November 20, 2023

Come in with 0 expectations and you will not be disappointed. Only reason we came to this dealership is because they had what we were looking for. We saw they had horrible reviews but took a chanc More

by erikayolo1976
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Albert, Ray Delgado
Nov 27, 2023 -

Westway Ford responded

We're sorry to hear about your negative sales experience, and we appreciate you taking the time to share your feedback. Providing excellent customer service is of utmost importance to us, and we regret that we fell short of your expectations. To better understand the specific issues you encountered during your sales experience, we would be grateful if you could provide us with more details about what went wrong. Your feedback is essential to help us identify areas of improvement and make necessary changes to enhance our customers' experiences. Please don't hesitate to reach out to our customer service team directly to discuss your concerns further. We value your business and want to ensure that we address any shortcomings promptly. Once again, we apologize for any inconvenience you experienced during your sales process, and we hope to have the opportunity to make things right and restore your confidence in our dealership. Thank you for bringing this matter to our attention.

November 19, 2023

Best in the west these folks are awesome my sales man is a great person loves god and will do you right More

by Rcamarillo324
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paris Mash, M A, Peter Mash, Delia Gaona
Nov 20, 2023 -

Westway Ford responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time at our dealership. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations!

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