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Westway Ford
Irving, TX
515 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 515 reviews
March 16, 2020
Thank you Westway Ford service department for all that you do, you Repaired my car the squeaky sound and the water leak are both Repaired. you do, you Repaired my car the squeaky sound and the water leak are both Repaired. More
by danielrubio1964
Employees Worked With
Mandy service department was respectful , Abel Cruz
January 19, 2020
Fast and furious !! Howard made my Mustang a reallity. He was fast in all the selling and credit process, he was very clear explaining the car safety and other equipme Howard made my Mustang a reallity. He was fast in all the selling and credit process, he was very clear explaining the car safety and other equipment. Overall a great experience. More
by Helena Z
Employees Worked With
Howard Jung
December 22, 2019
Worst experience ever. This manager or whatever he is decided to argue with me and my wife continuously after explaining to him the bad service we had dealing with them. I had been in the dealership sinc decided to argue with me and my wife continuously after explaining to him the bad service we had dealing with them. I had been in the dealership since 10am and ended up not leaving until 9:20pm. The entire time we were given false information and when we tried to address it to this manager he proceeded to act like we were in the wrong when we're the customers and also continued to cut us off while speaking and said we were being rude to him. We had come to an agreement before on a down payment and a monthly payment and they changed both without informing us of the change and continued to try to sell us a car until we noticed everything then they got defensive. DO NOT DO BUSINESS WITH THEM. IF I COULD THEY WOULD NOT GET A STAR PERIOD BECAUSE THEY ARE THAT UNPROFESSIONAL More
by Unhappy
Employees Worked With
Jose Herrera and Corday Sullivan , Jose Herrera
December 03, 2019
Every time we go into westway ford in Irving we always get the beat customer service. Very attentive employees who make you feel welcomed. Will definitely recommend to friends and family. The girl by the get the beat customer service. Very attentive employees who make you feel welcomed. Will definitely recommend to friends and family. The girl by the name Lissette was very helpful! More
by anlopez02.al
Employees Worked With
Lissette-Westway Ford
October 16, 2019
Excellent all around Since the previous service rep (TC) moved away, it's been hard to find someone to help with my 4 vehicles. Alicia has really stepped up and has attain Since the previous service rep (TC) moved away, it's been hard to find someone to help with my 4 vehicles. Alicia has really stepped up and has attained all my needs. She's worked on 2 of my vehicles recently and has done great. I called her same day for a tire I needed to buy and she had it in stock and was put in that same day on a Saturday. Her and the guy that does the ride transportation on the weekend are very helpful each time. They are great! Definitely will keep coming back. More
by M&M
Employees Worked With
n/a
September 25, 2019
They had my car since July 12, 2019. Needed new motor that THEY HAVE HAD MY CAR SINCE JULY 15, 2019. I TOLD IT NEEDED A NEW MOTOR AFTER HAVING IT FOR SEVERAL WEEKS. RICHARD ROBLES TOLD ME IT WAS SUPPOSED TO BE THEY HAVE HAD MY CAR SINCE JULY 15, 2019. I TOLD IT NEEDED A NEW MOTOR AFTER HAVING IT FOR SEVERAL WEEKS. RICHARD ROBLES TOLD ME IT WAS SUPPOSED TO BE HERE SEPTEMBER 12, 2019. CALLED AND LEFT A MESSAGE FOR HIM YESTERDAY AND TODAY, STILL HASN'T CALLED. More
by Eula Cassol
Employees Worked With
RICKY SMITH
September 23, 2019
DO NOT Do Business With These People We sold our truck to them on 8/31/19 and still have not received payment for it. They posted the truck on their website and have already sold it. DO N We sold our truck to them on 8/31/19 and still have not received payment for it. They posted the truck on their website and have already sold it. DO NOT do business with this dealership- they will lie to you and are not reliable at all. More
by katieholl
Employees Worked With
Jeff Little, Jose Herrera
September 10, 2019
Be ready to get lied to constantly You better make sure that you are prepared to walk into this place, because I have never heard people lie so much in my life. Each employee will h You better make sure that you are prepared to walk into this place, because I have never heard people lie so much in my life. Each employee will have a different answer to your questions. The OCCC is currently investigating them for fraud More
by Charles
Employees Worked With
Chase Bradley, Andy Muller
August 21, 2019
HAD MY CAR FOR 6 WEEKS AND NOT FIXED AND DONT' CALL YOU BACK , LEAVE MESSAGES AND THEY DO NOT CALL BACK OR THEY CALL THE WRONG NUMBER WHEN I HAVE GIVEN THEM TO THEM SEVERAL TIMES. , LEAVE MESSAGES AND THEY DO NOT CALL BACK OR THEY CALL THE WRONG NUMBER WHEN I HAVE GIVEN THEM TO THEM SEVERAL TIMES. More
by Eula Cassol
Employees Worked With
MANNIE AND RICKY SMITH
