Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Westway Ford
Irving, TX
518 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 518 reviews
April 04, 2020
Pay off issues I recently bought a new truck from Westway,that I love by the way, but I ended up with an issue with the financing .I went back and talked to them an I recently bought a new truck from Westway,that I love by the way, but I ended up with an issue with the financing .I went back and talked to them and they stood up and made it right ,so I give them five stars .good company . More
by Carl Tipton
Employees Worked With
I don’t know
April 01, 2020
I went to trade in my car that I paid in full through Westway,after being there 3 hours they said they could do nothing without my trade in,and money down and a co signer but to offer me a truck with 144 Westway,after being there 3 hours they said they could do nothing without my trade in,and money down and a co signer but to offer me a truck with 144,000 miles,1 week later I went to 5 Star Ford and now I have a 2020 Ford edge,exactly what I wanted with no money down,no co signer,no problems all in 1 day! I cant believe Westway didnt even want to try ,such an awful experience. More
by Kamokelley
Employees Worked With
Juan Pineda, Jesus Gutierrez
March 22, 2020
These guys are a bunch of thieves. Contacted the dealer which is 42 miles away from my house for price and availability of a truck. The sales manager who answered my call told me that the truck was still i which is 42 miles away from my house for price and availability of a truck. The sales manager who answered my call told me that the truck was still in the lot and the price was as advertised, but after arriving at the dealership me and my wife waited for half hour until the salesman finally showed up with a totally different truck. Just for courtesy I test drove the truck and told them that wasn’t what I wanted so they talked me into finding me a truck and ran some number, after waiting for 40minutes the salesman came back with an overpriced offer with over $3000 in additional packages and fees not to mentioned that they even jacked up the tax value of purchase amount... Boy after I figured out their scam the sales manager tried to persuade me until I finally walked out!!! Do not do business at this dealer.! More
by Carl
Employees Worked With
Luis , Juan Pineda, Ray Delgado
March 16, 2020
Thank you Westway Ford service department for all that you do, you Repaired my car the squeaky sound and the water leak are both Repaired. you do, you Repaired my car the squeaky sound and the water leak are both Repaired. More
by danielrubio1964
Employees Worked With
Mandy service department was respectful , Abel Cruz
January 19, 2020
Fast and furious !! Howard made my Mustang a reallity. He was fast in all the selling and credit process, he was very clear explaining the car safety and other equipme Howard made my Mustang a reallity. He was fast in all the selling and credit process, he was very clear explaining the car safety and other equipment. Overall a great experience. More
by Helena Z
Employees Worked With
Howard Jung
December 22, 2019
Worst experience ever. This manager or whatever he is decided to argue with me and my wife continuously after explaining to him the bad service we had dealing with them. I had been in the dealership sinc decided to argue with me and my wife continuously after explaining to him the bad service we had dealing with them. I had been in the dealership since 10am and ended up not leaving until 9:20pm. The entire time we were given false information and when we tried to address it to this manager he proceeded to act like we were in the wrong when we're the customers and also continued to cut us off while speaking and said we were being rude to him. We had come to an agreement before on a down payment and a monthly payment and they changed both without informing us of the change and continued to try to sell us a car until we noticed everything then they got defensive. DO NOT DO BUSINESS WITH THEM. IF I COULD THEY WOULD NOT GET A STAR PERIOD BECAUSE THEY ARE THAT UNPROFESSIONAL More
by Unhappy
Employees Worked With
Jose Herrera and Corday Sullivan , Jose Herrera
December 03, 2019
Every time we go into westway ford in Irving we always get the beat customer service. Very attentive employees who make you feel welcomed. Will definitely recommend to friends and family. The girl by the get the beat customer service. Very attentive employees who make you feel welcomed. Will definitely recommend to friends and family. The girl by the name Lissette was very helpful! More
by anlopez02.al
Employees Worked With
Lissette-Westway Ford
October 16, 2019
Excellent all around Since the previous service rep (TC) moved away, it's been hard to find someone to help with my 4 vehicles. Alicia has really stepped up and has attain Since the previous service rep (TC) moved away, it's been hard to find someone to help with my 4 vehicles. Alicia has really stepped up and has attained all my needs. She's worked on 2 of my vehicles recently and has done great. I called her same day for a tire I needed to buy and she had it in stock and was put in that same day on a Saturday. Her and the guy that does the ride transportation on the weekend are very helpful each time. They are great! Definitely will keep coming back. More
by M&M
Employees Worked With
n/a
September 25, 2019
They had my car since July 12, 2019. Needed new motor that THEY HAVE HAD MY CAR SINCE JULY 15, 2019. I TOLD IT NEEDED A NEW MOTOR AFTER HAVING IT FOR SEVERAL WEEKS. RICHARD ROBLES TOLD ME IT WAS SUPPOSED TO BE THEY HAVE HAD MY CAR SINCE JULY 15, 2019. I TOLD IT NEEDED A NEW MOTOR AFTER HAVING IT FOR SEVERAL WEEKS. RICHARD ROBLES TOLD ME IT WAS SUPPOSED TO BE HERE SEPTEMBER 12, 2019. CALLED AND LEFT A MESSAGE FOR HIM YESTERDAY AND TODAY, STILL HASN'T CALLED. More
by Eula Cassol
Employees Worked With
RICKY SMITH
