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Westway Ford
Irving, TX
519 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 519 reviews
February 04, 2021
This is to warn anyone considering buying from Westway Ford. Three years ago I bought a $45k truck from them. I was very, very specific that they only run my credit with Ford Finance. The salesman, the Ford. Three years ago I bought a $45k truck from them. I was very, very specific that they only run my credit with Ford Finance. The salesman, the sales manager, and the finance manager all assured me that they will not send my information to other lenders since I was very specific. They sent it to 22 different lenders !!! Then as I was signing the finance paperwork for the loan with ford finance. The guy doing the paperwork told me that he could give me a much better interest rate if I added the extra protection and some other extra things... I felt forced and I did. So instead of the 9% I got 2.9%. Later I found out that this is totally illegal. But, they got away with it and all those extras were added to the loan. Then I was told that if they did not do the service work that they had outlined as to when and what had to be done service wise, that I would void the protection that I paid for. Those services were incredibly overpriced!!! I even took my truck there for oil changes. I would schedule the appointment and wait there for the few hours that they took. They showed me a long list of all that they do. Then a few oil changes later I started marking the fluids. They were never checked, never filled, tire pressure never checked, tires not rotated. I brought this up to the service manager. He was very aggressive in saying "I'll look into it". Yet, I was still charged. I stopped going there for anything. This New Years Eve I was rear ended by a drunk driver and my truck was totaled. The Sales people at Westway Ford drove me nuts with phone calls and texts. I finally got them to stop. Now, for the reason I'm giving this rating. I called a few minutes ago and asked for the finance department to ask for the difference that was owed to me by the gap insurance according to the letter I received today from Ford Finance and was instructed to contact the dealership. The finance guy said that I need to contact ford finance that they have nothing to do with it. I did call Ford Finance and once again Westway has proven themselves to be a scam!! The one thing that they do relentlessly is ask you every step of the way with any and every contact is to give them a good rating on the survey!! This time I bought a Toyota More
by aharonbtesh
Employees Worked With
Finance dept, Service Dept, Sales managers
February 03, 2021
Representative Ray Delgado was a representative, who is helping out w/ buying my new car last night on Feb. 2, 2021 & the test drive w/ me on the vehicle too. He provided me w/ the best customer service. H helping out w/ buying my new car last night on Feb. 2, 2021 & the test drive w/ me on the vehicle too. He provided me w/ the best customer service. He is very helpful & nice. It’s makes a great differences, when you have a representativeclijec. like Ray Delgado. He deserve a great raise for his great 👍 & excellent customer services. More
by kimtngo
Employees Worked With
Ray Delgado
January 24, 2021
Worst Group Of Liars and poor customer service I have experienced at a dealership. They use the bait and switch and are even bad at that. From the beginning Albert tried to sell us a vehicle that I didn’ experienced at a dealership. They use the bait and switch and are even bad at that. From the beginning Albert tried to sell us a vehicle that I didn’t even inquire about and kept telling us I did just because it was cheaper and. In worse shape. This is after I went back and forth with him for a long time and he said to come down to the dealership we were approved up to $25k so we will get what we want and he won’t Easte our time. Well we get there and he brings the wrong vehicle. Then he leaves us waiting for a long time and says the one we wanted is in the shop and he can’t find the keys. Eventually he takes to see one..again the wrong one. We go inside and meet. Base who says he knows where it is and we go look at it and again no keys. So when we come inside Chase convinced us that a different vehicle is a great fit so we move on and plan to come the next day ready to drive home. The next day Albert tells us all day Chase is at a funeral and he can’t get pictures of this ghost vehicle we are supposed to be able to get. Finally Chase gets us to agree to one and says come down in 30 minutes we will be good to go. Not only was that a lie but Chase won’t even come talk to us he has Albert talk to us and now we are upset and Albert starts having an attitude and looking at us as if we are the ones being racially profiling and dishonest when it has been them. We had been tricked by this dealer before and were trying to give them another chance. But they are only willing to work with a certain type or person and we saw who that was because another couple of a different kind like us was also being left alone while we were. More
by jhernandez
Employees Worked With
Albert Castro, Chase Bradley
November 23, 2020
I'm now starting to realize why Westway Ford has a low review rating compared to the other Ford dealerships in the metroplex. I was lied too multiple times and the owner claims it was just a small mistak review rating compared to the other Ford dealerships in the metroplex. I was lied too multiple times and the owner claims it was just a small mistake. If you feel as a customer being lied to is a small mistake then bring your business here. After the purchase of my new truck, I had to drive to the dealership multiple times because the staff members refuse to return calls or even do their jobs correctly. I was never given an introduction on my new truck or assistance with installing the tie downs that come with the truck. Customer needs is not a priority at this dealership. The customer lounge is right next to the restrooms and that was an unpleasantville experience. I highly recommend any customer who reads this review to please do your homework before you decide to bring your business here. More
by Pgalles
Employees Worked With
Chase Zack Dustin Jorge Austin Sam
October 30, 2020
The atmosphere is very inviting, and the employees were amiable. DJ was very helpful and attentive. He made the experience easy and relaxing. We will be going back. amiable. DJ was very helpful and attentive. He made the experience easy and relaxing. We will be going back. More
by bf
Employees Worked With
DJ Johnson
October 29, 2020
DJ was a great dealer, made me feel like i already DJ was a great dealer, made me feel like i already bought my car before signing the papers , a great people person, thank you so much. DJ was a great dealer, made me feel like i already bought my car before signing the papers , a great people person, thank you so much. More
by Tae1228.je
Employees Worked With
M A
October 28, 2020
The dealership had nice selection of cars. DJ my salesman was awesome! Very helpful, patient and determined to help with my needs and wants in my new expedition! I would definitely send friends and family to was awesome! Very helpful, patient and determined to help with my needs and wants in my new expedition! I would definitely send friends and family to DJ! More
by Nicole26126
Employees Worked With
DJ
October 21, 2020
The only reason I'm writing here is to let these guys in Westway know that there is a price to pay for trying to blackmail customers. I went there with my sister to purchase a Ford Mustang 2020. DJ's assist Westway know that there is a price to pay for trying to blackmail customers. I went there with my sister to purchase a Ford Mustang 2020. DJ's assistant, a boy's include Katsu or sth talked to us. We got a blackmail offer with additional $2500+ (10% of total price) extra things in the invoice which we never wanted or asked. And they insist that's required or installed by Ford. Completely lies! In addition, they and their cooperating bank give me an APR rate for financing that is 3 times higher than what I got approved from my own bank. They completely treat me as a idiot, noob and show no respect at all. However, I'm well prepared with enough knowledge to identify these poor tricks and walked away. I was able to nail a competitive offer with other dealer in 1 hour at the same day. With the whole story above I want to make 3 points: 1) the 3.8 rating for Westway means sth, and they deserve it. 2) For anyone wants to do business with these guys you need to be well prepared, check all the sales tricks, financing details and always be prepared to walk away; 3) If you are reading the whole story and still want to do business with them, please don't. COME ON Westway guys, you did make your name here. More
by Ella
Employees Worked With
DJ
October 06, 2020
DJ was so helpful and patient with us when we purchased our 2020 F250. He went over the features of the truck with us and answered all our questions. Outstanding service! our 2020 F250. He went over the features of the truck with us and answered all our questions. Outstanding service! More
by cocobeav
Employees Worked With
Bernice
September 22, 2020
Westway Ford was an excellent dealership to work with! Angelica helped us through the whole process and made it super easy and not stressful. My experience at Westway was excellent! Angelica helped us through the whole process and made it super easy and not stressful. My experience at Westway was excellent! More
by Camryn Riley
Employees Worked With
Angelica Walker, Juan Pineda
