Westway Ford

Worst Group Of Liars and poor customer service I have experienced at a dealership. They use the bait and switch and are even bad at that. From the beginning Albert tried to sell us a vehicle that I didn’ experienced at a dealership. They use the bait and switch and are even bad at that. From the beginning Albert tried to sell us a vehicle that I didn’t even inquire about and kept telling us I did just because it was cheaper and. In worse shape. This is after I went back and forth with him for a long time and he said to come down to the dealership we were approved up to $25k so we will get what we want and he won’t Easte our time. Well we get there and he brings the wrong vehicle. Then he leaves us waiting for a long time and says the one we wanted is in the shop and he can’t find the keys. Eventually he takes to see one..again the wrong one. We go inside and meet. Base who says he knows where it is and we go look at it and again no keys. So when we come inside Chase convinced us that a different vehicle is a great fit so we move on and plan to come the next day ready to drive home. The next day Albert tells us all day Chase is at a funeral and he can’t get pictures of this ghost vehicle we are supposed to be able to get. Finally Chase gets us to agree to one and says come down in 30 minutes we will be good to go. Not only was that a lie but Chase won’t even come talk to us he has Albert talk to us and now we are upset and Albert starts having an attitude and looking at us as if we are the ones being racially profiling and dishonest when it has been them. We had been tricked by this dealer before and were trying to give them another chance. But they are only willing to work with a certain type or person and we saw who that was because another couple of a different kind like us was also being left alone while we were. More

The only reason I'm writing here is to let these guys in Westway know that there is a price to pay for trying to blackmail customers. I went there with my sister to purchase a Ford Mustang 2020. DJ's assist Westway know that there is a price to pay for trying to blackmail customers. I went there with my sister to purchase a Ford Mustang 2020. DJ's assistant, a boy's include Katsu or sth talked to us. We got a blackmail offer with additional $2500+ (10% of total price) extra things in the invoice which we never wanted or asked. And they insist that's required or installed by Ford. Completely lies! In addition, they and their cooperating bank give me an APR rate for financing that is 3 times higher than what I got approved from my own bank. They completely treat me as a idiot, noob and show no respect at all. However, I'm well prepared with enough knowledge to identify these poor tricks and walked away. I was able to nail a competitive offer with other dealer in 1 hour at the same day. With the whole story above I want to make 3 points: 1) the 3.8 rating for Westway means sth, and they deserve it. 2) For anyone wants to do business with these guys you need to be well prepared, check all the sales tricks, financing details and always be prepared to walk away; 3) If you are reading the whole story and still want to do business with them, please don't. COME ON Westway guys, you did make your name here. More

Dealer had a price listed on line. We called verified price. My wife took off work. Then after we verified they called as she is on way said sorry 10,000 mistake on our part. Wife took off lost work so price. My wife took off work. Then after we verified they called as she is on way said sorry 10,000 mistake on our part. Wife took off lost work so they can say I’m sorry. I understand that you make mistakes when posting. How do people make mistake when you call? Hey is this truck 32000 yes it is, let’s make a deal. Sounds good. We are on our way. Then call back oh glad you are coming but the truck is 10,000 more!! Oh we sorry you missed work. We will sell your the truck for 10,000 more. Sorry sorry sorry. That’s what you hear. Never had this from a dealership. Howard from OkC, everett from Little Rock, list goes on. They don’t care what you have lost to do business with them. More