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Westway Ford
Irving, TX
518 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 518 reviews
February 28, 2022
Excelente atención, Por parte del vendedor y el agente financiero. Ellos hacen lo posible porque te lleves el carro si cumples con todos los requisitos. Gracias Daniel Gordon, se los recomiendo al llegar financiero. Ellos hacen lo posible porque te lleves el carro si cumples con todos los requisitos. Gracias Daniel Gordon, se los recomiendo al llegar al dealer pregunten por el. More
by Ledys Rodriguez
Employees Worked With
Daniel Gordon
February 28, 2022
Not the best. Service was great at one time, but the quality of work is no longer what it was. Sorry, but you left the cover unscrewed off of my air filter, and Service was great at one time, but the quality of work is no longer what it was. Sorry, but you left the cover unscrewed off of my air filter, and the appointment I set with them was not honored. The advisor told me that the service for oil and filter change was on a first-come-first-serve basis. I made an appointment and wasted the whole morning because I thought it was by appointment and found out it was not. More
by gloriana1999
Employees Worked With
M A
February 26, 2022
Great service. Daisy was great to work with, as was Jennifer. The finance officer was refreshing to work, compared to past experiences. We love the car, and we love Daisy was great to work with, as was Jennifer. The finance officer was refreshing to work, compared to past experiences. We love the car, and we loved the service! More
by Bsmith4557
Employees Worked With
Daisy, Jessica Limones
February 26, 2022
Best dealer ever and I want to say thank you too vlad, he help me buy my truck he’s the best Car Seller, he explain to me to me step-by-step,thank you I’m happy with the service I am honestly recommend th he help me buy my truck he’s the best Car Seller, he explain to me to me step-by-step,thank you I’m happy with the service I am honestly recommend this dealership Westway ford thank you More
by lmarq.78
Employees Worked With
Vlad Buha
February 24, 2022
I went up there to ask for a service, I drive in and waited for almost 15 min and no one came to me to ask what I needed. There was 3 workers there just talking and looking at me waited for almost 15 min and no one came to me to ask what I needed. There was 3 workers there just talking and looking at me More
by Arnoldoflores.af345
Employees Worked With
Efrain Rodriguez
February 22, 2022
Bad salesman Ray Delgado sold me a lemon. I was overcharged for a 2014 fiesta. Didn't last for a yr. I had service for it to be fixed from west Ford. The car had a recall on it. That's what I I was overcharged for a 2014 fiesta. Didn't last for a yr. I had service for it to be fixed from west Ford. The car had a recall on it. That's what I was told by another mechanic. He wasn't honest. He takes advantage of people. He is a scammer. I wouldn't recommend him. I finally purchased a cash car from Ford Mcdavaid without any problems. He was friendly of course.I had a down payment. That was his commission to get paid off.His hospitality was good. That about all. He sold me a bad car over 25,000 wasn't worthy. I was just in need for a car didn't know. More
by belljulie72
Employees Worked With
Ray Delgado
January 30, 2022
Westway one of the few dealerships taking advantage of the market with 10-15k markups. Was interested in purchasing one of the F-250s they have available until they unveiled a 15k markup. I went ahead and the market with 10-15k markups. Was interested in purchasing one of the F-250s they have available until they unveiled a 15k markup. I went ahead and ordered one from local dealer. Definitely not looking out for the consumers, but trying to capitalize off the shortage of vehicles. If your looking to buy a vehicle, look elsewhere. Good job Westway. I don't need to speak to customer relations either as that is there typical response to other bad reviews. More
by llopez5125
Employees Worked With
M A
January 17, 2022
First I was upset with the young man name Chris in sales but he really helped me I had to apologize to him because he really did help me to get into a car . I haven't received it yet but I do have faith i but he really helped me I had to apologize to him because he really did help me to get into a car . I haven't received it yet but I do have faith in him also the finance manager that help was very understanding.i really will let others no about these 2 young men....deserve a 10..... More
by bennettshirley
Employees Worked With
Chris
December 29, 2021
Took my car in for a recall. They had the car for 4 months and when my car is ready let me know my battery was dead after they let it sit there for months. They said they'd cover labor, $15, which they months and when my car is ready let me know my battery was dead after they let it sit there for months. They said they'd cover labor, $15, which they then snuck in an extra charge for something else anyways, so I ended up paying the same amount. I wouldn't recommend this place to anyone as they take no responsibility for their mistakes and expect you to pay for it. Go anywhere else More
by baileyb227
Employees Worked With
Andy Muller
December 29, 2021
Most deceptive, manipulative, bait and switch, non-ethical car dealership I have come across. Reserved a Bronco during June 2020. They converted my reservation to order without consulting me. Not non-ethical car dealership I have come across. Reserved a Bronco during June 2020. They converted my reservation to order without consulting me. Not even ready to take my build. Very rude people. After months of calls with Ford they finally took my build. At the time of delivery, they added 25k as market adjustment and 3500 as addon. After rejecting their offer, they offered 10k market adjustment. They add markup to a car they got to deliver, by adding them as a dealer during reserving. Whatever way we look into this, it's just unethical business. When I tried to have a rational discussion with their manager Dustin Egbers, this guy just has rhetorical questions for reply. I waited 1.5yrs for my car. I regret selecting them as dealer for delivery. The news is Ford is going to make custom ordering the way for buying new vehicles. Run away from Westway Ford. These guys don't honor price. When they say they have no nonsense, transparent business practice, those are punch words they use for marketing. Didn't experience when doing business with them. I lost my space in waiting line because of this bad dealership. More
by c.cameron
Employees Worked With
Dustin Egbers
