Westway Ford

Gives fake number in response to bad review. "Customer Relations Department" phone number is a non-working number. Deceptive, Fraudulent service department, and used car department. First off, "Customer Relations Department" phone number is a non-working number. Deceptive, Fraudulent service department, and used car department. First off, the mileage they had listed was 10k less than the actual mileage. I still bought the car, for an exorbitant amount, so I could just be on my way, because I had already gone through the credit inquiries. When I was negotiating the car deal, they promised me they'd repair the splash guard underneath the car, which they did not; they only rigged it so it was not dragging the ground. Two weeks later, I had transmission problems that required service, that was covered both under the extended warranty from Ford, AND the extended warranty that I purchased from the dealer. I made an appointment to drop the car off, and there was nobody there, as the dealership closed that day because of weather. No one called to let me know they were closed. When I finally got the car there, no one greeted me in the service department, and I had to flag someone down. They took my car in and called me back a few days later to tell me the warranty company denied my claim. I then called the warranty company, and the warranty company told me they had not even been contacted about the car. When I confronted them about their lie, they said they would "escalate it" and get back with me. They finally did, and the cost of the repair was covered. Had I not had the sense to call the warranty company directly, they would have frivolously charged me. They whole thing was shady; first the advisor said the cost is $1600 or so, but his manager told him we could split the cost, however when I got the final invoice, the original cost was around $800. NOW, my transmission went out again, and they said it's the Transmission Control Module, but aren't sure if that's the problem. Could be a relay, could be a loose wire or linkage, but it's probably a $1100 repair. Why not try the cheaper ideas first, rather than just going tfor the most expensive option? I'm stuck paying for a car that cannot be used, despite having 2 warranties that cover it. I've had nothing but problems with it. I will never buy here again, and I plan on escalating this to the Better Business Bureau, and letting my News Reporter friend know about it before contacting my attorney. More

Called about a truck that was posted on their webpage with an advertised MSRP. Called and talked to a salesman and told them I'd take the truck. Got ready to leave a few hours later and called to make su with an advertised MSRP. Called and talked to a salesman and told them I'd take the truck. Got ready to leave a few hours later and called to make sure the truck was still available, at the advertised price. The salesman wasn't sure about the price so he needed to ask his manager. He got back to me and told me that his manager wanted him to let me know that the vehicle I wanted (a pickup truck) was hard to come by, and there would be a premium added of $10-15 thousand over MSRP, but he wasn't sure exactly how much until I came to get it. Needless to say, I told them to shove it! That's the worst case of bait and switch false advertisement I've ever seen. We have a fleet of Ford Trucks, and I've never had anything this deceiving happen at any other dealership. Avoid Westway unless you like being deceived and lied to. More

reached out about Mustang Mach-E GT that was priced at $73,530 on dealerships website and Auto trader. when Marissa Martinez reached out, she told me the price was $20,000 over MSRP!!! I stated this was $73,530 on dealerships website and Auto trader. when Marissa Martinez reached out, she told me the price was $20,000 over MSRP!!! I stated this was stupid, an if so I should receive top dollar for my trade then. Never Heard from her again!! The next morning I receive email from her, I replied what's the value of my trade? A Dustin Egbers, replied by email for Marissa. Stating " i think she no longer feels comfortable dealing with you. Not sure where to go from here. you would have received well over original MSRP for your Bronco as well." at the end of the email states "I do not think we would like to proceed with this transaction at this moment." More

This dealer was absolutely Incredible my brother was looking for a mustang GT and we went and found the exact one he wanted. We walked around the lot looking and we where approached by an awesome sales looking for a mustang GT and we went and found the exact one he wanted. We walked around the lot looking and we where approached by an awesome sales associate Luis who made the entire experience wonderful he wasn’t pushy and showed my little brother the exact car he wanted! Thank you Luis for the awesome experience my brother loves his car! More

I got exceptionally fast service, they had me in and out in. They answered every question and concern I had with great detail, will definitely be coming back when I need a new truck:) in. They answered every question and concern I had with great detail, will definitely be coming back when I need a new truck:) More

First time Ford Buyer and Can’t thank Gabriel Sanchez enough for making it such a smooth process enough for making it such a smooth process More

Sanchez sold me a great car for great price. Very blunt and to the point, didn’t let me waste time looking at cars I was only halfway satisfied with so it saved me some time. Great salesmen and Very blunt and to the point, didn’t let me waste time looking at cars I was only halfway satisfied with so it saved me some time. Great salesmen and will definitely be recommending others to come out this way. More

Rep was fast, good customer service and got my car for a pretty g price pretty g price More

The people there were nice and worked with me for being a first time buyer. Sanchez showed me what I wanted and got me in the vehicle I wanted. first time buyer. Sanchez showed me what I wanted and got me in the vehicle I wanted. More