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Westway Ford

Irving, TX

3.1
518 Reviews

801 West Airport Freeway

Irving, TX

75062

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Showing 518 reviews

September 09, 2022

Westway have been nothing but disappointments with our Bronco order. My wife and I only reserved and ordered at this dealer because were were told we would be sold our order at msrp. Well the vehicle fina More

by Javier
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin Egbers
Sep 12, 2022 -

Westway Ford responded

We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Azalia Nava in our Customer Relations Department at Anava@vtaig.com and we will do our best to make this better.

Nov 20, 2022 -

Javier responded

I tried contacting Azalia and no response

August 16, 2022

Take your business elsewhere. After agreeing to a price they will change the amount after pulling credit and sending it over to finance. There are many dealerships that will not a More

by German S
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Delgado, M A, Ellie Martinez
Aug 19, 2022 -

Westway Ford responded

We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Azalia Nava in our Customer Relations Department at 972-659-2319 and we will do our best to make this better.

August 11, 2022

08/11/22 this is the worst dealership in Dallas Texas,I buy a car from them broke down and I got not help from them More

by mariatrujillo810
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daisy Fuentes
Aug 15, 2022 -

Westway Ford responded

Maria, we appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. Please contact Azalia Nava in our Customer Relations Department at 972-659-2319 and we will do our best to make this better.

Aug 19, 2022 -

mariatrujillo810 responded

Please send me a good working fon number this one it's not a service

August 10, 2022

After now 3 visits to the service center since April, my truck has spent 8 weeks with them. They refuse to communicate or answer the phone. They lost my keys on the first visit (they didn’t tell me they sai More

by White Ford F159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carina/ Juan / service manager (he’s never introduced himself)
Aug 15, 2022 -

Westway Ford responded

Hello, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Azalia Nava in our Customer Relations Department at 972-659-2319 and we will do our best to make this better.

August 10, 2022

We’ve been buying cars from Paris over 30 years and always treats us like a family and also helps us with our service department needs. We’ll never buy from anyone else. More

by Mashp1956
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paris Mash, Pedram (Jimmy) Mashayekhi
Aug 11, 2022 -

Westway Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 07, 2022

Went yesterday just to look at some F150s and ended up meeting a nice respectful young man named James Marshall and sales manager forgot the young gentleman’s name but it ended with us ordering a vehicle More

by Marcia Gordon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Marshall
Aug 09, 2022 -

Westway Ford responded

Thank you for your positive review!

August 05, 2022

A star, even a single one, would imply I have something positive to say... here is my response to a possible auto-email coming from Dustin Egbers, the GM after a horrific experience. I sent the email o More

by wedontneedroads
Recommend Dealer
No
Employees Worked With
Alex Sarabia, Chase Bradley, Ray Delgado
Aug 11, 2022 -

Westway Ford responded

Hello, and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please contact Azalia Nava in our Customer Relations Department at 972-659-2319 and we will do our best to make this better.

Aug 11, 2022 -

wedontneedroads responded

Are you able to (1) provide the vehicle the that I was prepared to purchase (2) at the price that was agreed to (3) with the fixes that were agreed to and (4) provide the same trade in value for my current vehicle. If not, then this is at best, a half-hearted attempt for social media appearances only. And, if your organization is interested in improving systemic (as evidenced by the many other horrible ratings/experiences) deficiencies, why would I speak with someone from customer relations rather than the dealership GM that sent me the, seemingly auto-generated, follow up email??? I await your response.

August 04, 2022

James Marshall helped my husband Chris Pittman get a vehicle he was so knowledgeable young man. Very pleasant to work with. Thank you for all your help. Go see him!! More

by PrettybrownGirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Marshall
Aug 05, 2022 -

Westway Ford responded

Thank you for your positive feedback, from all of us here at Westway Ford!

August 04, 2022

I rate this rating because of James! !!!! He was AWESOME and very professional!!!! Thank you for trying to do everything you could to help!!! More

by Shellybean
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James in sales.
Aug 05, 2022 -

Westway Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

Aug 09, 2022 -

Shellybean responded

No, I have already gotten another car from somewhere else.

July 08, 2022

Jessica provided the absolute best customer service and truly displayed a concern and care for the best interests of my daughter. The finance department was a smooth and easy close to the sale. This deal More

by deena626
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Ibarra, Juan Pineda, Ray Delgado, Howard Jung, Jose Herrera, Jessica Limones, Raul Ramon, Abel Cruz, Jesus Gutierrez, Delia Gaona, Efrain Rodriguez
Jul 11, 2022 -

Westway Ford responded

Thank you for your positive feedback, from all of us here at Westway Ford!

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