Westway Ford

BAIT & SWITCH: BUYER BEWARE My son's father and I went in to see a 2021 Ford Ranger after he spoke with sales rep Denver Fisher. While on the phone they discussed the listing price which fell inline with our to see a 2021 Ford Ranger after he spoke with sales rep Denver Fisher. While on the phone they discussed the listing price which fell inline with our budget of 30k. We both took time away from our careers and drove to your dealership at 2pm. We drove the vehicle and noticed a few items of concern. There was a smell to the vehicle, it had not been detailed and a bumper cover was broken. Our sales rep said he would inquire about items which became time consuming. When we finally began discussing numbers we said we would pay the listed price of $28,100 = tax, title and doc fees. We also agreed to pay the $450 out of our pockets to repair the broken bumper cover. We let Denver know we would be paying cash for the car. To our surprise he told us cash was not king and it was unlikely that the dealership would accept our offer of your asking price! We were in disbelief at what we were hearing. We asked that he take our deal to your finance manager. After waiting another 30 mins he came back and told us that your management declined our offer; which was your marketed and listed asking price! He said the finance office had another interested party with poor credit that would enable the dealership to make more $$ on the sale. We were told this after 3hrs of our time wasted at your dealership. So my question, is this standard practice on how you run your business? This dealership uses deceptive marketing advertising to get prospects in and then switch it up once they have arrived at the dealership. Complete lack of integrity and transparency and total disregard to prospects' valuable time. More

I wouldn’t know where to start! We came from out of state and they said truck would be ready, it hadn’t even been serviced, cleaned, nothing. We were lied to by sales, finance, mana We came from out of state and they said truck would be ready, it hadn’t even been serviced, cleaned, nothing. We were lied to by sales, finance, manage etc. They ad warranties you don’t ask for and then say they’ll have them taken off but dont. This is against the law. And now this truck is broke down at Ford with $16,000 in work. Obviously they only care about making money and turning cars around quickly. They never did their due diligence to service and make sure this truck was road worthy. More

GO SOMEWHERE ELSE! Would give no stars if I could, went and looked at a used 2013 f250. Liked it, truck was posted for 33500. Told them where I wanted my payments, my c Would give no stars if I could, went and looked at a used 2013 f250. Liked it, truck was posted for 33500. Told them where I wanted my payments, my credit was a 781. Brought me back a paper saying over 1000 a month, 12% interest, and over 43000 for the truck. Added on “dealer prep”. Scam artists for sure. Whatever price is listed is not the real price. More

Worst dealership ever. My truck is still with them and it is almost a month and nobody calls or updates me. I make daily calls and I am told that my rep "Juan" is busy wit My truck is still with them and it is almost a month and nobody calls or updates me. I make daily calls and I am told that my rep "Juan" is busy with something and that he will call which he never does. If I wait for him on phone, the phone hangs up. I make calls multiple times. I am too busy to leave my job and go there physically, which I would have done if possible, just to inquire about the status of my truck which can be done easily on phone. Even the operator does not connect me to the manager and I left a voice message. My truck had a very simple problem, the remote start was not working and something hanging under the truck. Once my truck is fixed I am never going back to them. More

Terrible to deal with would go to Platinum Ford in Terrell, or Rockwall Ford. Sales person I was with had no idea how to run the numbers. His manager was more worried about trying to make an impres Terrell, or Rockwall Ford. Sales person I was with had no idea how to run the numbers. His manager was more worried about trying to make an impression that he was the manager. POOR dealership and CON ARTIST price changes. Mark my words AVOID THIS PLACE!!! More