Westway Ford

Gilbert and Jorge were incredible! Super transparent, always available for communication and made my car buying experience less stressful. Super transparent, always available for communication and made my car buying experience less stressful. More

Don’t even consider it, nearly 15% of the price of their vehicles are hidden dealer adds that you don’t find out about until you’re in the showroom. Even if you’re lucky enough to walk out of there, the inc vehicles are hidden dealer adds that you don’t find out about until you’re in the showroom. Even if you’re lucky enough to walk out of there, the incessant calls, texts and emails last for weeks and no amount of refusal can get it to stop. Buy a ford from any other dealership in the country because they can’t be any worse than Westway. More

Waste of time and will lie to get you in there. I wouldn't recommend. I wouldn't recommend. More

Very easy to work with and did great job from start to finish with the whole process Spent approximately 2 hours from start to stepping into my new truck finish with the whole process Spent approximately 2 hours from start to stepping into my new truck More

Angel who sold car and Jorge helped with finance we’re awesome and made process so simple. Enjoyed experience.!!! awesome and made process so simple. Enjoyed experience.!!! More

B the (internet manager) was patient as we made the decision to purchase a new Bronco Wildtrak. He listened to all our concerns. Next Jorge was great in finance! Lastly Cynthia was awesome getting our decision to purchase a new Bronco Wildtrak. He listened to all our concerns. Next Jorge was great in finance! Lastly Cynthia was awesome getting our new Bronco setup before we departed the dealership. Thanks to the great straight forward experience Westway Ford. More

This company will be fast to see you a vehicle. But once you drive it off they don’t care. I’ve had nothing but issues with this dealership and vehicle. I bought a 2020 F150 with 75k miles. Sales p But once you drive it off they don’t care. I’ve had nothing but issues with this dealership and vehicle. I bought a 2020 F150 with 75k miles. Sales person told me when I noticed a missing locking cover and he gave me one that didn’t match said “You bought a used truck”. It took a month of fighting with them to fix the wheel barring that needed replacing and I had to “pocket” at the location for them to fix it at their cost. I also have a water leak from the A/C evaporator that needs replaced that I mention d to the sales guy Jared but he is no longer there. Will a used cars manager said he got it fixed with adding a 90 degree drain tube. I’ve driven my truck 2 times since and noticed it was still leaking. Now they say I have to pay. The owner nor the GM will call me back. I’ve been asking for 2 months to call. Even my mechanic I normally go to said that my part shouldn’t have gone out already. WEATWAY FORD IS A JOKE! More

I had an Appointment for 8:30am to replace 1 tire that is covered over my warranty. And for my oil change to be done. I called in advance to make sure the tire was in stock and that it would be covered is covered over my warranty. And for my oil change to be done. I called in advance to make sure the tire was in stock and that it would be covered with my warranty IN ADVANCE. It is now 1:00pm and NOTHING has been accomplished. This is by far the worst service in the DFW. I don't not recommend to anyone. They are not reliable or helpful in any way. More

We initially went there to purchase a used Ford Explorere. I did some research so I knew what years to avoid and their most common mechanical and electrical issues. I was confident on our buy. But Explorere. I did some research so I knew what years to avoid and their most common mechanical and electrical issues. I was confident on our buy. But the salesman Gilbert showed us a '20 Expedition King Ranch. My wife and I loved it immediately, so we bought it. During the buy I asked questions about the reliability of this vehicle and Gilbert swore that all of the vehicles here go through a rigorous inspection. I felt something was a bit off when he danced around the question about me bringing in a mechanic to inspect the vehicle prior to purchase. But blinded by excitement we purchased the vehicle. A day later the vehicle stalled on us, we started to get hard shifts and the check engine light came on. We brought it in, they claimed they fixed the issue but later that same night the vehicle stalled on us again. On one the stalls we were nearly hit by a semi. And now they are refusing to fix it claiming because since they replaced the catalytic converter and the check engine light isn't on, it's not their problem. We have to pay for the repair. We still haven't received our plates. Thats how short of a time frame this has all occured. I'd avoid buying used vehicles from this place. I'd understand if this was a month or two after the purchase. Sure, fine, its on us but a day later! More

Purchased a used car from here. 2020 model with 68,000 miles that “went thru their inspection process” and “everything was in good working order” within a week things started fallin 2020 model with 68,000 miles that “went thru their inspection process” and “everything was in good working order” within a week things started falling apart. My biggest red flag should have been when the finance manager tried to add $5000 on top of the warranty when I was in finance. I tried to leave but after countless times of asking for my key back from my trade, they refused to give it back. Yes, they held me hostage until I bowed down to sign the papers. They then pretended to be getting me into service to fix major issues with my purchase and had a sales rep acting like he was a manager and blowing my requests off. More