
Westside Toyota
North Olmsted, OH
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I am over 7 decades old, and this was the finest car purchase that I have ever made. Sarah is the most genuinely sincere sales person that I have ever had the pleasure of dealing with. Her sincerity a purchase that I have ever made. Sarah is the most genuinely sincere sales person that I have ever had the pleasure of dealing with. Her sincerity and kindness emanate through her soft spoken manner. She is very intelligent, as it is reflected in the answers she provides regarding questions of purchase or the operation of various items inside of a Toyota. She was more than patient with me and my husband, she treated us like we were her family. She has a great deal of pride and it is revealed in the fact that she will not allow a Toyota to leave the dealership unless she is absolutely satisfied that everything is in perfect working order, and the customer is well pleased. My husband and I were pleased to have met Charlie Saranita, the General Sales Manager. We were not in the dealership more than 20 minutes, requesting to take a Rav4 for a test drive before ANY sales conversation would take place, when Sarah came walking back with Charlie Saranita. His title indicates how busy of an employee that is, but he sincerely spent a good half an hour with the two of us, listening to our story of the reason we came to West Side Toyota. The pricing of the vehicle was most definitely fair, with no hard pressing salesmanship from either Charlie or Sarah. It was a most memorable time. Our thanks goes out to both Sarah and Charlie. Markus Fortuna handles all of the financial paper work, as well as perfectly explained the additional option warranties that could be purchased. He explained all aspects with a sense of humor, and no high pressure sales tactics. All three of these individuals we can definitely attest to the fact that is was truly a pleasure to meet them. They are all very knowledgeable, and very communicative. More
Service Advisor Jenna Graham was wonderful. She put me at ease, kept me informed and even offered a coupon. Her personable, down to earth approach and great sense of humor really made my day. She put me at ease, kept me informed and even offered a coupon. Her personable, down to earth approach and great sense of humor really made my day. More
My salesman Remon, made the process of purchasing my new 4Runner painless. Everything that needed to be handled was done professionally and timely. 4Runner painless. Everything that needed to be handled was done professionally and timely. More
This dealership, Westside Toyota, is top-notch. No nonsense, they listen to what you want and give you appropriate options. They are ready when you say you are ready with all the necessary paperw No nonsense, they listen to what you want and give you appropriate options. They are ready when you say you are ready with all the necessary paperwork and they do not waste your time. The staff is experienced and they remember your name when you return. I drive 50 miles each way to deal with them. More
Alyssa was a great help when my heat went out on my corolla Wednesday. I called at 7:30 and she had my car in there and got a quote back to me before 11:30. When I picked the car up in the afternoon sh corolla Wednesday. I called at 7:30 and she had my car in there and got a quote back to me before 11:30. When I picked the car up in the afternoon she gave me her card so I could reach her personally so she can get me an appointment to get it fixed when I figured out transportation. When I emailed her Thursday morning saying I could come in today if they had availability they had the technician waiting for my car when I arrived. I have never had such kind and quick service from a dealership before. I will definitely bring my car back when it needs care. More