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Westside Toyota

North Olmsted, OH

4.6
3,441 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

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Showing 3,441 reviews

December 11, 2023

The dealership was OK. My car came later than expected. What was outstanding was the people that worked there. Kyle and his staff working there are genuine, caring people w More

by Stamatis22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle
Dec 12, 2023 -

Westside Toyota responded

We're glad to know that Kyle and our team at Westside Toyota made your car-buying experience smooth! We appreciate your patience in waiting for your new vehicle to arrive from the manufacturer and are happy you love your new ride. Safe travels!

December 02, 2023

Very friendly and knowledgeable staff. Appreciated their shuttle service. Quick service and great communication with customer. More

by KenKrepop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Dec 04, 2023 -

Westside Toyota responded

Ken, we're glad to know you found our team at Westside Toyota friendly and knowledgeable. We always aim for efficient service with great communication! Thanks for your feedback.

November 29, 2023

Courtney was a pleasure to deal with. Made me feel special each time I was in and answered all of my questions. Very professional but personable. More

by newcar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Blaha, Courtney Rosiu
Nov 29, 2023 -

Westside Toyota responded

We're so glad to know that Courtney made your experience at Westside Toyota a special one! We appreciate the positive feedback and we'll be sure to pass along your kind words. Thanks for choosing us!

November 29, 2023

Excellent customer service - had bad tire and they fixed it immediately while I waited and in less than 30 minutes. Highly recommend More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
Nov 29, 2023 -

Westside Toyota responded

Deb, we're glad to know our team at Westside Toyota was able to provide quick and efficient service for your tire issue. Thanks for recommending us!

November 27, 2023

Everyone was professional, courteous and helpful. They were short handed so the wait was longer, but was notified of that upfront. That was helpful. More

by marielazio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie
Nov 27, 2023 -

Westside Toyota responded

Marielazio, we appreciate your understanding about the wait time and are glad to know our team at Westside Toyota was able to keep you informed. Thanks for sharing your experience!

November 15, 2023

I did not even know they were there, and I appreciate your service and attention. More

by Imnyerges
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marina Kurilov
Nov 16, 2023 -

Westside Toyota responded

Thanks for stopping by! We hope to serve you for miles to come at Westside Toyota!

November 14, 2023

Great people, always helpful and very friendly. Gives you a timeline for service completion and always on time. Explains all to you about what was done on your vehicle. Clean waiting area and offer More

by Olaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Nov 14, 2023 -

Olaf responded

Great people, always helpful and very friendly. Gives you a timeline for service completion and always on time. Explains all to you about what was done on your vehicle. Clean waiting area and offering of drinks while u wait. Free car wash is a plus.

Nov 14, 2023 -

Westside Toyota responded

Thanks for applauding our team's efforts, Olaf! We look forward to seeing you next time at Westside Toyota!

November 14, 2023

They were very accommodating. Communication can be improved among the employees and management. Sales were excellent. More

by mmchown2018
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Berardi, Marina Kurilov, Michael Ponton
Nov 14, 2023 -

Westside Toyota responded

Thanks for the feedback! We're glad to know you found our sales team excellent at Westside Toyota. Your suggestion about communication is noted and appreciated - we always strive to improve.

November 08, 2023

Kyle Mellen at Westside Toyota worked diligently on the deal I wanted. He got me in the vehicle I wanted and I am very happy with my purchase. More

by Kyle Hayes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Mellen, Dave Svoboda
Nov 08, 2023 -

Westside Toyota responded

Thank you for choosing Westside Toyota for your new ride, Kyle. We love to hear Kyle made your purchasing process a breeze. Enjoy the new ride, and drive safely!

November 01, 2023

Dealer is close by. Work was completed in two days. Costly but convenient. Christine was helpful. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine DeBow
Nov 01, 2023 -

Westside Toyota responded

Hi Bob - Thank you for choosing Westside Toyota for your service needs! We are glad that Christine was helpful and our location is convenient. Your feedback is appreciated and we hope to assist you next time!

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