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Westside Toyota

North Olmsted, OH

4.6
3,443 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

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Showing 3,443 reviews

March 15, 2024

Thank you to Sarah Buchanan for helping us get our new lease! Above and beyond! More

by janshines4family@gmail.cim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Maropakis, Dave Svoboda, Sarah Buchanan
Mar 15, 2024 -

Westside Toyota responded

Thank you for doing business with Sarah and our Westside Toyota team! We appreciate it.

March 15, 2024

Going to get your car serviced is not something to look forward to; however, Westside Toyota does an outstanding job of making it as good as possible More

by rstevenson004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samples, Brook
Mar 15, 2024 -

Westside Toyota responded

We're touched by your kind words! It's great to know that our team at Westside Toyota could ensure a 5-star experience for you - thanks for trusting us with your vehicle's service!

February 24, 2024

Knowledgeable, willing to negotiate, great saleswoman, good selection, Our saleswoman was very patient and willing to travel and let us choose a truck we liked even though it was not the truck we initial More

by 1lyda1989
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marina Kurilov
Feb 26, 2024 -

Westside Toyota responded

We're so glad to know that our team at Westside Toyota was able to provide you with a great experience. It's wonderful hearing how patient and helpful your saleswoman was throughout the process, especially in helping you find the perfect truck! Thanks for choosing us!

February 22, 2024

Easy make appointment Friendly staff Good comunication with attendant Good waiting time I will recomendent to friends More

by Jana2255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenric
Feb 23, 2024 -

Westside Toyota responded

We appreciate your feedback and recommendation! It's great to know that you found our staff friendly, communication good, and waiting time reasonable at Westside Toyota. We are here for any of your future needs!

February 21, 2024

Rick was excellent. ..very knowledgeable and truly interested in the concerns I was having about my tundra...he also let me know what I needed to have addressed the next More

by Cficontracting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Feb 21, 2024 -

Westside Toyota responded

We're glad to know that Rick was able to assist you with your Tundra at Westside Toyota. It's great that his advice for future maintenance was helpful! Thanks for recommending us, we appreciate it!

February 14, 2024

Excellent service. Now you get detailed information of what was done and rated checked items in writing. This helps to know the condition the car is in and what may hav More

by Eneidaruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna Anderson
Feb 15, 2024 -

Westside Toyota responded

We're glad to know you found our detailed service reports helpful at Westside Toyota. It's important for us that our customers are well-informed about their vehicle's condition. Thanks for the positive feedback!

February 10, 2024

Westside Toyota is a very professional car dealership. Took my Camry in for a oil change and tire rotation took less than a hour as I waited. More

by jmkissel74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna Anderson
Feb 12, 2024 -

Westside Toyota responded

We're glad to know you had a positive experience at Westside Toyota! Our team always aims for efficient and professional service. Thanks for choosing us for your Camry's maintenance needs!

February 08, 2024

Just got my service done. Rick was great. He arranged for a ride home & back to dealership when service was complete. More

by Sienna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in Service , Courtney Rosiu, Adrianna Anderson
Feb 09, 2024 -

Westside Toyota responded

Sienna, we're glad to know Rick and our team at Westside Toyota were able to provide you with a convenient service experience. Thanks for the positive feedback!

January 31, 2024

Staff works very hard and are helpful. Service Department seems more short staffed than previous years. More

by Pgibbons0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke
Feb 01, 2024 -

Westside Toyota responded

We appreciate your understanding and patience as our Service Department at Westside Toyota navigates these challenging times. We're committed to providing the best service possible despite any staffing challenges. Thanks for sharing your experience!

January 31, 2024

They gave me no update on my oil change and tire rotation. Which I dropped off and the had for 8 hours to complete More

by ronimes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jenna
Feb 01, 2024 -

Westside Toyota responded

Ronald, it was a pleasure speaking with you on the 29th. We aim for efficient service and clear communication, and we are truly sorry we missed the mark during your visit ... apparently after your service advisor went home sick during our busiest day of the week; the work order fell through the cracks, got overlooked and the other advisors became overwhelmed with the added workload. I have review your concerns with our service manager so we can use this experience as a learning opportunity for the future. Thank you for sharing your feedback. Kendyl Frye - Customer Relations Manager - (440) 686-1381 - kfrye@fivestaronline.net

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