Westside Toyota
North Olmsted, OH
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I took my 2022 Highlander in for an oil change, tires rotated, multipoint inspection along with the bumper being fixed as the result of a recall. I was greeted promptly and pleasantly. My rep was Al rotated, multipoint inspection along with the bumper being fixed as the result of a recall. I was greeted promptly and pleasantly. My rep was Alyssa who is outstanding. She went beyond her job by removing a smudge I had on the drivers door by using a product to remove. She never hesitated, just went over and grabbed the product and towel. That attitude seems to be gone in todays world. Outstanding work and attitude! More
Buy a Toyota just to be a customer of Westside Toyota. The very best in sales and maintenance. Mike was thorough, professional and friendly. Keep up the great work Westside. The very best in sales and maintenance. Mike was thorough, professional and friendly. Keep up the great work Westside. More
I am new to the dealership but my salesman, Ramon, went above and beyond to get me the car I wanted in a fairly short time when people were waiting a long time for cars to come in. I was in for my first se above and beyond to get me the car I wanted in a fairly short time when people were waiting a long time for cars to come in. I was in for my first service appointment yesterday and was back out within an hour with everything checked on the car. Everyone I talk to is very helpful and I am very satisfied with the dealership. More
I dropped off my car for service and was waited on promptly. The check-in process was fast and efficient. I was particularly impressed with the technology (tablet) utilized to document and confirm t promptly. The check-in process was fast and efficient. I was particularly impressed with the technology (tablet) utilized to document and confirm the details of my appointment. My car was ready for pickup within the timeframe promised and the check-out process went smoothly. I appreciated the fact that the service representative (Brooke) reviewed with me the maintenance work performed as well as the results of the multi-point inspection. Suffice to say that I was very satisfied with the overall experience. Well done! More
Love the method for check-in and communication of updates on status of repairs! I travel a considerable distance to patronize this dealership. Quality, timeliness, accurate information matter!! Thanks, Wests on status of repairs! I travel a considerable distance to patronize this dealership. Quality, timeliness, accurate information matter!! Thanks, Westside Toyota and "Mike" for your service and courtesy! More
Unhooked my foglight switch then did not rebook up, unprofessional.2nd had rag under floor mat by gas pedal removed that. Unprofessional. You take something apart you put back the way you found it peri unprofessional.2nd had rag under floor mat by gas pedal removed that. Unprofessional. You take something apart you put back the way you found it period. More
We spent a lot of time with Zachary buying a grand Highlander. He was quite knowledgeable and helpful. I guess if I said I would definitely buy another car from him that might say it all. Highlander. He was quite knowledgeable and helpful. I guess if I said I would definitely buy another car from him that might say it all. More