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Westside Toyota

North Olmsted, OH

4.6
3,435 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

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Showing 3,435 reviews

June 07, 2024

I took my 2022 Highlander in for an oil change, tires rotated, multipoint inspection along with the bumper being fixed as the result of a recall. I was greeted promptly and pleasantly. My rep was Al More

by tdicap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa from Service, Alex Maropakis, Michael Ponton
Jun 10, 2024 -

Westside Toyota responded

Thank you for sharing your experience! We're delighted to hear that Alyssa and the team at Westside Toyota provided such exceptional service. We appreciate your kind words and look forward to serving you in the future!

June 04, 2024

Brooke / the service rep was very efficient and my service needs were fulfilled as ordered More

by tomdugan1949
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Samples
Jun 05, 2024 -

Westside Toyota responded

Tom, we're delighted to hear that Brook could accommodate your needs! Thank you for choosing Westside Toyota!

May 31, 2024

Buy a Toyota just to be a customer of Westside Toyota. The very best in sales and maintenance. Mike was thorough, professional and friendly. Keep up the great work Westside. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
May 31, 2024 -

Westside Toyota responded

Thanks for the fantastic review! We're delighted to hear that Mike and our team at Westside Toyota provided you with such a positive experience. We appreciate your support and are here for any of your future needs!

May 29, 2024

I am new to the dealership but my salesman, Ramon, went above and beyond to get me the car I wanted in a fairly short time when people were waiting a long time for cars to come in. I was in for my first se More

by Jlee1153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Selena. 5 Star rating
May 30, 2024 -

Westside Toyota responded

We're delighted to hear that Ramon and the team at Westside Toyota provided such excellent service, both during your purchase and first service appointment. Thanks for sharing your positive experience with us!

May 10, 2024

I dropped off my car for service and was waited on promptly. The check-in process was fast and efficient. I was particularly impressed with the technology (tablet) utilized to document and confirm t More

by duffypat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke
May 10, 2024 -

Westside Toyota responded

We're delighted to know that your service experience at Westside Toyota was efficient and satisfactory! It's great to see our technology made the process smooth for you. We'll pass on your compliments to Brooke and the team. Thanks for choosing us, we appreciate it!

May 10, 2024

Awesome customer service. KJ and Steve were exceptionally helpful and friendly. Will highly recommend them to everyone. More

by Walt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve and KJ
May 10, 2024 -

Westside Toyota responded

Walt, it's great to know that KJ and Steve provided you with such a positive experience at Westside Toyota. Thanks for your recommendation - we appreciate it!

May 09, 2024

Love the method for check-in and communication of updates on status of repairs! I travel a considerable distance to patronize this dealership. Quality, timeliness, accurate information matter!! Thanks, Wests More

by Toyota Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Service Department)
May 09, 2024 -

Westside Toyota responded

We're glad to know that our check-in method and communication updates are working well for you! It's great to see customers like yourself traveling a distance just to visit us at Westside Toyota. We'll pass your thanks to Mike and the rest of the team, we appreciate it!

May 09, 2024

Everyone was pleasant and seemed to be very knowledgeable Service did not take an excessive amount of time More

by Bobgermana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
May 09, 2024 -

Westside Toyota responded

We're glad to know you had a positive experience with our team at Westside Toyota. We always aim for efficiency and knowledgeable service! Thanks for the review!

May 02, 2024

Unhooked my foglight switch then did not rebook up, unprofessional.2nd had rag under floor mat by gas pedal removed that. Unprofessional. You take something apart you put back the way you found it peri More

by jcrasing62
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Selena
May 02, 2024 -

Westside Toyota responded

I'm sorry to hear about your experience. It's important that our team leaves your vehicle in the same or better condition than when you brought it in and I apologize if we fell short of those expectations here. We'd like to look into this further for you - please reach out at your earliest convenience so we can make things right. Thank you, Kendyl Frye - Customer Relations Manager - (440) 686-1381 - kfrye@fivestaronline.net.

April 27, 2024

We spent a lot of time with Zachary buying a grand Highlander. He was quite knowledgeable and helpful. I guess if I said I would definitely buy another car from him that might say it all. More

by jawsalot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Stokes
Apr 29, 2024 -

Westside Toyota responded

We're glad to know that Zachary was able to assist you in finding the perfect Toyota Highlander here at Westside Toyota. Your willingness to return for another purchase truly says it all! Thanks for your support and enjoy your new ride!

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