Back

Westside Toyota

North Olmsted, OH

4.6
3,447 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

Directions

By Type

Showing 3,447 reviews

January 10, 2013

Greg Vandersommen was my salesmen my Wife and I have been looking for a van for over a year and Greg had one that had just hit the lot he made the deal so easy and was very well informed on the Honda Odyssey More

by ChrisFacemire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vandersomm
October 19, 2012

Pulled in for an oil change one guy working one auto in bay. Your employee did not acknowledge I was even in the bay. After 5 or so minutes he walked over and I said I just needed an oil change. He said "t More

by Jim Carter
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know.
Oct 19, 2012 -

Westside Toyota responded

Our dealership participates in the DealerRater.com Certified Dealer Program. Through this program we have the opportunity to work with you to resolve any issue you may experience at our dealership. Our goal is to serve our guests in the most professional, efficient way. We were sorry to learn that you felt the service you received las Tuesday was less than satisfactory. Please accept our apologies for any inconvenience you may have been caused. We now perform alignment checks in our service reception line as a courtesy to our guests. We also encourage our guests to make appointments for service when they can, to help minimize the wait time. Without an appointment, a guest may wait longer because we try to fit their service in between the guests with scheduled appointments when time permits. Thank you for taking the time to speak with me today. I will follow up with you on Monday and mail you the requested information as well as a refund of the miscalculated parts discount. We appreciate your feedback, as it gives us the opportunity to improve our dealership operations.

August 30, 2012

Sunnyside Toyota was a pleasure to do business with. Carlos and the entire staff were friendly and made the process of buying our used vehicle a pleasurable one. Everyone at Sunnyside treated us with re More

by csantoro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Pina, Carlos Pina
Sep 04, 2012 -

Westside Toyota responded

Hi Chuck & Becky, Thank you for rating your sales experience with us. What a pleasure it was to receive your compliments. We are committed to providing excellent service at our dealership and to making the sales experience a favorable one. Your comments about Carlos and the staff, complimenting them on a job well done, have been shared with all of the dealership associates. We understand how valuable time is, and we truly appreciate the time you have taken to rate us.

August 29, 2012

My experience with Sunnyside Collision has been outstanding. Within the past four weeks, you have repaired two vehicles that my wife and I drive. Both repairs look great, were actually completed More

by loujohnston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3
Sep 04, 2012 -

Westside Toyota responded

Lou, what a pleasure it was to receive your compliments about our collision repair center. Our technicians are given extensive training and use state-of-the-art equipment to minimize the inconvenience you experience when your vehicle is not available; and in this case, both your Audi and Rita’s Highlander. We encourage customers to contact us if they have comments or concerns about their collision repair, and we especially enjoy hearing success stories such as yours. Thank you for taking the time to rate your experience with Sunnyside.

March 31, 2012

This is the second Camry we have purchased from Al Phillips. It was a great experience with no pressure and no games played with any add ons. I would highly recommend Sunnyside Toyota and Al Phillips More

by M Guildoo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Phillips
March 13, 2012

Mike Farris was very friendly and was very helpful as we were choosing a car to lease. All the other employees who we contacted were also dependable, helpful and knowledgeable. We feel very comfortable know More

by JPFEIFER500
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Farris
March 02, 2012

We currently are Avalon owners, the auto sells itself, but the salesperson and dealership "seals the deal". The fresh look of the dealership and the excellent salesperson, (Scott Glass) makes the differ More

by LindaMiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Glass
January 05, 2012

Launch your ride from Sunnyside. I contacted Sunnyside internet sales, as well as several other dealerships, and Sunnyside's first offer was the lowest, it included details of a several options, and the d More

by cmck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Brockway
October 28, 2011

I would recommend Sunnyside Toyota to anyone looking for honesty in their new or used car search. Dominic and Roger provided a high-level of warm, friendly and knowledgeable customer service. On my initia More

by buckeye95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Matteo and Roger Hagan, Dominic Matteo
September 18, 2011

All I can say about my used car purchase is (bate and switch), I was lied to about the condition of the brake pads, would not even pass PA inspection when I brought the car home!!!!!! I was also lied t More

by Timothy C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Murray, Bob Murray
...
341
...