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Westside Toyota
North Olmsted, OH
3,448 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 04, 2013
I've been a Toyota customer for 6 years. My family members have been customers for decades. Up until yesterday, I had a good experience. My lease is ending and I was lukewarm on leasing another Toyo members have been customers for decades. Up until yesterday, I had a good experience. My lease is ending and I was lukewarm on leasing another Toyota based solely on price. I was given inaccurate information about having my vehicle inspected before the lease end date. I was informed that I was to make an appointment at the dealership for an inspection that was to take less than 30 minutes. I made the appointment on a Sunday, got a babysitter for my child, and made it to the appointment on time. I was greeted by a Manager at the guest services desk who didn't ask my name or nature of my visit. When I explained why I was there he basically said there was nothing he could do, the vehicle was NOT to be inspected by the dealership. I explained that I was told that I had to make an appointment, have the car inspected, etc. Still - nothing. Hardly an apology, no sorry for the inconvenience, just an attitiude. When I pulled up the confirmation e-mail on my phone, he still didn't try to rectify the situation. The overall tone of the experience was "oh well, you're out of luck." I told him the person's name I spoke with and he said "she's not here, and I am catching the brunt of your scowling." I was and am furious at the way I was treated. Nonchalant, noncommital, thoughtless, disrespectful and rude. The worst level of customer service. The behavior of the "Manager" I dealt with has cemented my decision not to lease or buy a vehicle from Toyota. I will never patronize Sunnyside Toyota again. I am looking forward to turning my lease in in the coming week. More
by vande1230
Employees Worked With
Used Car Sales Manager
January 10, 2013
Greg Vandersommen was my salesmen my Wife and I have been looking for a van for over a year and Greg had one that had just hit the lot he made the deal so easy and was very well informed on the Honda Odyssey looking for a van for over a year and Greg had one that had just hit the lot he made the deal so easy and was very well informed on the Honda Odyssey we bought. Other dealers I have been to say they cannot lower the price or fix the scratches. He did both without question. I will send all my friends and deal with Greg because he is a great Salesmen More
by ChrisFacemire
Employees Worked With
Greg Vandersomm
October 19, 2012
Pulled in for an oil change one guy working one auto in bay. Your employee did not acknowledge I was even in the bay. After 5 or so minutes he walked over and I said I just needed an oil change. He said "t bay. Your employee did not acknowledge I was even in the bay. After 5 or so minutes he walked over and I said I just needed an oil change. He said "they" told him it would be a hundred and half. I said sure playing along with whatever he was meaning. Then I said no seriously I just want the Coupon oil change. He said ya it will be an hour and half to get to it. I said, "I thought I remember Sunny having a no appointment oil change plan". At that he said, " hey we are busy here we have 60 to 80 people a day going through here and they dropped that program a long time ago". I said well then no thanks and was forced to back out of the bay and got tangled up with the high curbs and drop offs when trying to back out and turn around in the apron leading to the service write up area. I felt very disapointed and could not believe the attitude. I was also there for an other reason and that was to get an explanation of pricing on parts I had purchased two weeks before. I needed front brake rotors and pads before I was leaving on a 2000 mile trip and wanted Toyota parts. Called and got prices on the phone which were in line with other Toyota parts. I had a discount coupon that was 15% off. I did not look at the invoice details until after I got from our trip when I matched it up with my notes. I felt really disappointed. I tried to get somebody at the parts window for over five minutes and again no one acknowledged I was standing there. Very frustrating dealing with Sunnyside. More
by Jim Carter
Employees Worked With
Don't know.
August 30, 2012
Sunnyside Toyota was a pleasure to do business with. Carlos and the entire staff were friendly and made the process of buying our used vehicle a pleasurable one. Everyone at Sunnyside treated us with re Carlos and the entire staff were friendly and made the process of buying our used vehicle a pleasurable one. Everyone at Sunnyside treated us with respect and went out of their way to make sure our needs were met. They are truly a first class business. More
by csantoro
Employees Worked With
Carlos Pina, Carlos Pina
August 29, 2012
My experience with Sunnyside Collision has been outstanding. Within the past four weeks, you have repaired two vehicles that my wife and I drive. Both repairs look great, were actually completed outstanding. Within the past four weeks, you have repaired two vehicles that my wife and I drive. Both repairs look great, were actually completed ahead of schedule and at or less than estimate. On top of that, the staff is courteous and professional. Why would anyone, go anywhere else? Thanks and don’t change a thing! More
by loujohnston
Employees Worked With
3
March 31, 2012
This is the second Camry we have purchased from Al Phillips. It was a great experience with no pressure and no games played with any add ons. I would highly recommend Sunnyside Toyota and Al Phillips Phillips. It was a great experience with no pressure and no games played with any add ons. I would highly recommend Sunnyside Toyota and Al Phillips to anyone thinking about buying a new Toyota. The 2012 Camry is a wonderful smooth and economical car. The new interior is far nicer then the last generation Camry and two years free maintenance is also a plus. It also helps to know that the service department is as professional as the sales department.j More
by M Guildoo
Employees Worked With
Al Phillips
March 13, 2012
Mike Farris was very friendly and was very helpful as we were choosing a car to lease. All the other employees who we contacted were also dependable, helpful and knowledgeable. We feel very comfortable know were choosing a car to lease. All the other employees who we contacted were also dependable, helpful and knowledgeable. We feel very comfortable knowing that your wonderful dealership is there, when and if we have any future needs. More
by JPFEIFER500
Employees Worked With
Mike Farris
March 02, 2012
We currently are Avalon owners, the auto sells itself, but the salesperson and dealership "seals the deal". The fresh look of the dealership and the excellent salesperson, (Scott Glass) makes the differ but the salesperson and dealership "seals the deal". The fresh look of the dealership and the excellent salesperson, (Scott Glass) makes the difference. We were happy to have met Scott and have him explain the auto to us, in friendly terms. As we sum it up, Scott was the spokeperson for the entire Toyota company, and for us he did a wonderful job. Buying an auto is a huge purchase and can be painful, upon the delivery of the auto, we all were laughing, smiling and shaking hands, just like "friends". That's the feeling someone should receive after making a purchase, not just another customer. More
by LindaMiller
Employees Worked With
Scott Glass
January 05, 2012
Launch your ride from Sunnyside. I contacted Sunnyside internet sales, as well as several other dealerships, and Sunnyside's first offer was the lowest, it included details of a several options, and the d internet sales, as well as several other dealerships, and Sunnyside's first offer was the lowest, it included details of a several options, and the dealership promptly responded to all my questions. I dropped in without calling, and Jennifer was friendly, sincere, and professional. Financing was again warm and professional. Overall, it was the easiest car (Sienna) purchase, and I have already recommended Sunnyside to others that are actively shopping for a new car. More
by cmck
Employees Worked With
Jennifer Brockway
October 28, 2011
I would recommend Sunnyside Toyota to anyone looking for honesty in their new or used car search. Dominic and Roger provided a high-level of warm, friendly and knowledgeable customer service. On my initia honesty in their new or used car search. Dominic and Roger provided a high-level of warm, friendly and knowledgeable customer service. On my initial visit to the dealership, I was given honest and fair pricing and financing information and knew what I would be paying, to the penny, prior to my departure. Every person that I met and spoke with on the phone at Sunnyside was genuinely kind and helpful. The longevity of the staff at Sunnyside speaks volumes about what a great organization it is - not only for consumers, but for employees as well. I would highly recommend Sunnyside Toyota to my family and friends and anticipate using Sunnyside Toyota for future automobile purchases. More
by buckeye95
Employees Worked With
Dominic Matteo and Roger Hagan, Dominic Matteo
