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Westside Toyota

North Olmsted, OH

4.6
3,431 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

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Showing 3,431 reviews

April 16, 2013

Dominic Matteo and Bob Murray were very helpful, patient and professional. They made our purchase of a 2013 Prius a very educational and pleasurable experience. Dominic took a great amount of time explain More

by maryanncole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Matteo, Bob Murray
Apr 18, 2013 -

Westside Toyota responded

Hi William & Maryann. Thank you for rating your sales experience with us. At Sunnyside, we know that buying a new car is not an easy task. People are often intimidated by the choices available to them in the market; new models of cars launched every 6 months; knowing all the latest rebates & incentives for the car they want to buy; and if they haven’t purchased a car for more than just a few years, there’s all kinds of new documents to sign thus adding to the confusion. Our job is to make your car-buying experience a rewarding one and we’re happy to hear yours was a success! Thank you again for taking the time to rate us.

March 26, 2013

We saw the car online and set up an appointment to come and look at it. Dominic was great; he was very patient with us as we discussed our options and answered all of our questions. More

by ashleycary440
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Matteo
Mar 26, 2013 -

Westside Toyota responded

Hi Matt & Ashley, congratulations on your RAV4 & new Corolla! Thank you for rating your sales experience with us. After researching several makes of small SUVs & weighing out all the options, we’re pleased that you chose Toyota & Sunnyside as the place to buy your car. In today’s economy, consumers demand & deserve top value for their dollar & you can rest assured that you have made an excellent choice. Your comments about Dominic have been shared with dealership management so they may compliment their staff on a job well done. We know how busy your schedule is, and we truly appreciate the time you have taken to rate us.

Mar 26, 2013 -

Westside Toyota responded

Hi Matt & Ashley, congratulations on your RAV4 & new Corolla! Thank you for rating your sales experience with us. After researching several makes of small SUVs & weighing out all the options, we’re pleased that you chose Toyota & Sunnyside as the place to buy your car. In today’s economy, consumers demand & deserve top value for their dollar & you can rest assured that you have made an excellent choice. Your comments about Dominic have been shared with dealership management so they may compliment their staff on a job well done. We know how busy your schedule is, and we truly appreciate the time you have taken to rate us.

March 19, 2013

I cannot be more happier with the service I received from Dominic and Bob. I live over an hour away from the dealership, but they treated me like I was a neighbor. Though I could not look at the car myself More

by thorny00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Murray, Dominic Matteo, Bob Murray
Mar 26, 2013 -

Westside Toyota responded

Bob, congratulations on your Mustang purchase. We encourage our guests to contact us if they have comments or concerns about their experience with Sunnyside, and we especially enjoy hearing success stories such as yours. Thank you for rating your sales experience with us. We know how valuable time is, and we truly appreciate the time you have taken to rate us. We will be sure to share your comments about Dominic & Bob with them.

March 04, 2013

I've been a Toyota customer for 6 years. My family members have been customers for decades. Up until yesterday, I had a good experience. My lease is ending and I was lukewarm on leasing another Toyo More

by vande1230
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Used Car Sales Manager
January 10, 2013

Greg Vandersommen was my salesmen my Wife and I have been looking for a van for over a year and Greg had one that had just hit the lot he made the deal so easy and was very well informed on the Honda Odyssey More

by ChrisFacemire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vandersomm
October 19, 2012

Pulled in for an oil change one guy working one auto in bay. Your employee did not acknowledge I was even in the bay. After 5 or so minutes he walked over and I said I just needed an oil change. He said "t More

by Jim Carter
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know.
Oct 19, 2012 -

Westside Toyota responded

Our dealership participates in the DealerRater.com Certified Dealer Program. Through this program we have the opportunity to work with you to resolve any issue you may experience at our dealership. Our goal is to serve our guests in the most professional, efficient way. We were sorry to learn that you felt the service you received las Tuesday was less than satisfactory. Please accept our apologies for any inconvenience you may have been caused. We now perform alignment checks in our service reception line as a courtesy to our guests. We also encourage our guests to make appointments for service when they can, to help minimize the wait time. Without an appointment, a guest may wait longer because we try to fit their service in between the guests with scheduled appointments when time permits. Thank you for taking the time to speak with me today. I will follow up with you on Monday and mail you the requested information as well as a refund of the miscalculated parts discount. We appreciate your feedback, as it gives us the opportunity to improve our dealership operations.

August 30, 2012

Sunnyside Toyota was a pleasure to do business with. Carlos and the entire staff were friendly and made the process of buying our used vehicle a pleasurable one. Everyone at Sunnyside treated us with re More

by csantoro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Pina, Carlos Pina
Sep 04, 2012 -

Westside Toyota responded

Hi Chuck & Becky, Thank you for rating your sales experience with us. What a pleasure it was to receive your compliments. We are committed to providing excellent service at our dealership and to making the sales experience a favorable one. Your comments about Carlos and the staff, complimenting them on a job well done, have been shared with all of the dealership associates. We understand how valuable time is, and we truly appreciate the time you have taken to rate us.

August 29, 2012

My experience with Sunnyside Collision has been outstanding. Within the past four weeks, you have repaired two vehicles that my wife and I drive. Both repairs look great, were actually completed More

by loujohnston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3
Sep 04, 2012 -

Westside Toyota responded

Lou, what a pleasure it was to receive your compliments about our collision repair center. Our technicians are given extensive training and use state-of-the-art equipment to minimize the inconvenience you experience when your vehicle is not available; and in this case, both your Audi and Rita’s Highlander. We encourage customers to contact us if they have comments or concerns about their collision repair, and we especially enjoy hearing success stories such as yours. Thank you for taking the time to rate your experience with Sunnyside.

March 31, 2012

This is the second Camry we have purchased from Al Phillips. It was a great experience with no pressure and no games played with any add ons. I would highly recommend Sunnyside Toyota and Al Phillips More

by M Guildoo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Phillips
March 13, 2012

Mike Farris was very friendly and was very helpful as we were choosing a car to lease. All the other employees who we contacted were also dependable, helpful and knowledgeable. We feel very comfortable know More

by JPFEIFER500
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Farris
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