Westside Toyota

Sunnyside. . . It was worth the wait! Normally I’m a person who will take a lot of time to make up my mind before purchasing a car. I knew what vehicle I wanted and Sunnyside worked w/ me Normally I’m a person who will take a lot of time to make up my mind before purchasing a car. I knew what vehicle I wanted and Sunnyside worked w/ me to find that car. Kendyl Frye was excellent in customer relationship building and openness & honesty. She let me know that to get that car, it would have to be ordered from the factory and I would have to wait. She was great to talk with and went the extra mile to make sure that I had all the information and was kept informed along the way. Brian Slover was extremely helpful, friendly, and professional. He made sure I understood all features of the car I was buying and how they worked. He not only was friendly but made me feel comfortable that he had both mine and the dealerships interest at heart. The paperwork was painless. Ken Proctor was a pleasure to work with. He had all the paperwork ready before I arrived and made the whole stressful event as smooth as possible. I was shown much courtesy by the entire staff during the buying process. I left feeling that I was a friend of the dealership not just another sale for them. Overall it was a great experience and would not hesitate to go back when I get ready to purchase another vehicle. I love the terra cotta interior on my new RAV4. It was worth the wait! More

We drove to Sunnyside over an hour away from where we are to check out a "Certified...Beautiful...Clean..." Sienna Van I saw on their website. It did look beautiful. I called to make sure it was available a to check out a "Certified...Beautiful...Clean..." Sienna Van I saw on their website. It did look beautiful. I called to make sure it was available and decided to make the trip. Right away on arriving, we were really basically rushed in to take a test drive and evaluate our trade in (since they were closing in an hour...) We explained that with little time to make a decision, as we would in any case, I would like to drive the van home so my wife could see it herself. "Take home" test drives have never been an issue with ANY other dealer and to me makes or breaks the deal right up front...I refuse to spend thousands of dollars based on a 5 minute runaround the block. Seriously. So right there..we drove an hour and over 50 miles worth of gas only to be told we were stuck there..per "policy" and cannot drive it home. Upon actually viewing the van, I was amazed!! (..at how DIRTY, dinged and scuffed it was for being a supposedly "Certified" Toyota vehicle.) They should be ashamed of the condition they were selling this van in. When we got back from the test drive, they presented us their 'offer' for the van, a low ball trade, and ridiculous fees and charges they try to add on.."Opt. Gap and Tire Fee.." for an additional $1000!?? Someone else will fall for this place, but Im glad we didn't. There are many other dealers out there. More

Mike Cuva exemplifies what a General Manager should be. I have dealt with him for 10 years and EVERY experience has been excellent. I am a reasonable and tough person to please. He went out of his wa I have dealt with him for 10 years and EVERY experience has been excellent. I am a reasonable and tough person to please. He went out of his way to correct and improve my situations. I will continue to bring my business to his dealership even though I don't live in the neighborhood. I highly recommend North Olmsted Sunnyside Toyota! More

This was the worst car buying experience of my life. The dealer lied to me about the car buying process and then held my title as ransom (after we paid cash for the vehicle). I will continue to be a T The dealer lied to me about the car buying process and then held my title as ransom (after we paid cash for the vehicle). I will continue to be a Toyota customer, but I wouldn't recommend anyone to Sunnyside Toyota. More

My husband and I filled an online credit app on a Thursday late afternoon, by 7ish that night Bob Murray sent us an e-mail telling us we were approved! We had not so good credit but he was able to g Thursday late afternoon, by 7ish that night Bob Murray sent us an e-mail telling us we were approved! We had not so good credit but he was able to get us approved. He also looked at some vehicles in our range and sent us an email about each vehicle and our monthly payment. We went to the dealership on Saturday and Al (Big Al) as my son calls him was there to help us with our test drive. It was a horrible Saturday weather wise but Al was very pleasant and even bought us pizza!!! Thanks again Al! The experience that Bob has with people who do have credit problems is GREAT. His personality is really great he is funny and made our car buying experience EASY, PLEASANT AND PLEASURABLE. I would and will recommend this dealership to anyone who needs a breath of fresh air with their car buying experience. Thank you again Bob and Big Al for all your help and patience with us... you are very much appreciated. Mr. and Mrs. Lipscomb More

I called ahead to check on the availability of a used car I saw online. I wanted to set an appointment to test drive the car and I was very specific about which car I was calling about (year, color and price I saw online. I wanted to set an appointment to test drive the car and I was very specific about which car I was calling about (year, color and price). Bruce told me the car was available and to come in for a test drive. I drove 45 miles only to find out he was busy and couldn't help me so a manager stepped in to help except the car I called about was not there. They then tried to show me the same car only a year newer and of course for more money. Wasted an afternoon and put 90+ unnecessary miles on my vehicle. I won't be returning to this dealership. More

The day before Thanksgiving I happen to get a nail in my tire. With it being cold and snowing I needed to take care of this ASAP. Went to four different places to get it plugged and I was told that it will tire. With it being cold and snowing I needed to take care of this ASAP. Went to four different places to get it plugged and I was told that it will be Friday-Saturday before it could be taken care of. I decided to give Sunnyside a call. The dealer where the truck was purchased.. I wanted to make a appointment and even though they was booked for the day.. The service person told me to come in and they will fit me in.. Here it turns out that the tire couldnt be plugged because the nail was in the side of the tire. They had the same brand tires in stock and I purchased and was in and out about one hour.. Thank You Sunnyside for helping me out before the holidays. They have such a great team at this dealership.. I recommend sales and service to all that is searching for a reliable facility. Merry Christmas. More

This is a first class dealership. The facility is outstanding and extremely accommodating. I have no reservations in recommending this dealer to others. My salesperson Al was great. He took the extra outstanding and extremely accommodating. I have no reservations in recommending this dealer to others. My salesperson Al was great. He took the extra time to make sure I felt comfortable in my decision. The sales manager Mike Walden,I found out they call him "Wally" also made sure I was happy. More

The service we received at Sunnyside Toyota was incredible. We highly recommend this dealership to anyone in the market for a new car. We have owned Hondas for the last 17 years and are looking for incredible. We highly recommend this dealership to anyone in the market for a new car. We have owned Hondas for the last 17 years and are looking forward to building a new relationship with Toyota! More

They went above and beyond for me. This is the dealership that I will keep going back to, to get vehicles for my family. The whole staff was very pleasant and made me feel very special. Thanks that I will keep going back to, to get vehicles for my family. The whole staff was very pleasant and made me feel very special. Thanks More