Back

Westside Toyota

North Olmsted, OH

4.6
3,444 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

Directions

By Type

Showing 3,444 reviews

August 27, 2015

My First Big Girl Purchase This was my first time buying a car through a dealership the other two cars I had bought on craigslist and were beaters. I originally planned to get a More

by shmeghead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Belden, Justin Belden
Sep 01, 2015 -

Westside Toyota responded

Megan, congratulations on your New Corolla. We understand there are a lot of factors to weigh out before making that final decision . . . new? used? payments? warranty? maintenance? credit? OMG . . . overload! We are committed to providing the best possible service and to making the sales experience a favorable one. Thank you for rating your experience with us. We know how valuable time is, and we truly appreciate the time you have taken to rate us.

August 21, 2015

OMG. I actually bought a Toyota.. I've been a Ford girl my whole life. Walking into a Toyota dealership was like walking onto enemy lines, at least to me. However, I wanted to explore More

by StephersDelala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Van Deusen, Patrick Van Deusen
Aug 21, 2015 -

Westside Toyota responded

Hi Stephanie, Congrats on your new Prius and thanks review! What a pleasure it was to receive your compliments. We are committed to providing excellent service at our dealership and to making the sales experience a favorable one. Thought you might like to know that back in 2011, Toyota and Ford announced their collaboration on hybrid technology and vehicle telematics (including things like satellite navigation, traffic updates, Bluetooth cell phone integration and in-car internet services). Your comments about Patrick have been shared with dealership management so they may compliment their staff on a job well done. We understand how valuable time is, and we truly appreciate the time you have taken to rate us.

August 19, 2015

Great Customer Service I have used Sunnyside Toyota for service on my Toyota vehicles for the past 10 years and have always been satisfied with the experience. No issues, n More

by rwjjwi87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Podojil, Ron Swetland, Jason Podojil
Aug 19, 2015 -

Westside Toyota responded

Thank you for contacting us regarding your sales experience. You can be sure that Sunnyside is committed to providing the best possible service and to making the sales experience a favorable one. We encourage each sales consultant to maintain a professional level of performance at all times, and we were sorry to learn that you felt the service you received was less than satisfactory. Thank you for bringing this to our attention. Please accept our apologies for any inconvenience you may have been caused. Our sales manager, Jason Podojil, has emailed you directly with a formal apology and the proper offer you deserve.

Sep 01, 2015 -

Westside Toyota responded

Robert, thank you for taking the time to update your review on your sales experience. It is through communications such as yours that Sunnyside is made aware of the reactions and expectations of our customers and we appreciate your comments. Congratulations on your new Highlander Limited. It’s scheduled to be built next week, so you should see it within a few weeks! Your comments have been shared with our dealership associates to compliment them on a job well done. We value you as a customer and sincerely appreciate the time you have taken to write.

June 30, 2015

Wonderful Great service...stayed after hours to help us out..beautiful car. Honest and friendly. Couldn't say enough about them. Friendly...reasonable...woul More

by Ssstaramojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Phillips
Jun 30, 2015 -

Westside Toyota responded

Hi Tara, congratulations on your KIA Sportage purchase. We know how valuable time is, and we truly appreciate the time you took traveling all the way from Cadiz OH to do business with Sunnyside. Thank you for rating your sales experience with us and we hope you enjoy your new ride for years to come!

June 28, 2015

AMAZING PEOPLE AMAZING SERVICE My wife and I have had some very hard times over the past few years. Recently, we have needed to replace both of our cars, as they were on their last More

by mamacourt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Swetland, Bob Murray
Jun 29, 2015 -

Westside Toyota responded

Thank you Nathan for rating your two recent sales experiences with us. We hope Courtney is enjoying her Sienna van and we’re sure you’re excited about the picking up newest addition. Thank you for such warm compliments and your loyalty to Sunnyside! We value you as a customer and sincerely appreciate the time you have taken to rate us.

June 26, 2015

The Dynamic Duo Bob and Al I have gotten 3 vehichles from Sunnyside with Bob Murray and Al Phillips. Most recently yesterday. My husband and I were there getting our Camry out More

by robincook8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Sovey-Strah, Al Phillips, Ray Thomas, Bob Murray
Jun 26, 2015 -

Westside Toyota responded

Hi William & Robin, congratulations on your Chevy Equinox! Thank you for rating your sales/service experience with us. After researching several makes of small SUVs & weighing out all the options, we’re pleased that you chose Sunnyside as the place to buy your car. In today’s economy, consumers demand & deserve top value for their dollar & you can rest assured that you have made an excellent choice. We know how busy your schedule is, and we truly appreciate the time you have taken to rate us.

June 26, 2015

Experience was about what you would expect from a dealership Hate car shopping! Needed a newer van for traveling back and forth to Florida and thought we wanted a Toyota or Honda for safety and overall rating. S More

by OldFolks
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Beach, Joshua Beach, Michael Walden
Jun 26, 2015 -

Westside Toyota responded

Thanks Terrence & Lois for rating your sales experience with us. You can be sure that Sunnyside is committed to providing the best possible service and to making your sales experience a favorable one. We have mark your service file with the complimentary transmission flush due at 100K miles per Mike Walden and the touch up paint is on order. We’ll be sure to mail it to you when it arrives. Thanks again for taking the time to rate us and congratulations on your 2013 Sienna.

June 18, 2015

Ron Swetland is the best! After saying goodbye to our Honda Odyssey that was a part of our family for 13 years, we were grieved to have to start the search for a replacement. More

by Mr. & Mrs. John Cullison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Swetland, Bob Murray
Jun 18, 2015 -

Westside Toyota responded

Hi John & Carla, congratulations on your 08 Odyssey! We are pleased that you chose Sunnyside as the place to buy your vehicle and sincerely appreciate the time you took to travel here. It’s always a pleasure to receive such warm compliments. Our job is to make your car-buying experience a rewarding one and we’re happy to hear yours was a success! Thanks for taking the time to rate us and we’ll be sure to share your comments about Ron with him.

April 03, 2015

In with Old out with the New I needed to replace my car and didn’t have the time, desire or patience to go car shopping. I’d rather have a dental implant than look for a car! Bu More

by Anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Sovey-Strah, Mike Cuva, Al Phillips, Lori Sovey-Strah
Apr 08, 2015 -

Westside Toyota responded

Hi Anne, What a pleasure it was to receive your review regarding your recent purchase from Sunnyside. Our commitment to providing excellent service at our dealership & to making the sales experience a favorable one is important. We enjoy hearing success stories such as yours. We know how busy your schedule is, and we truly appreciate the time you have taken to rate us.

January 18, 2015

Outstanding experience buying a used car. mikelh@wowway.com Bill Gasper was a pleasure to work with- his character & integrity is A1. Bob Murray allowed me to negotiate a fair price for More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Gasper-Sales Assoc. and Bob Murray-Used Car Mgr., Bill Gasper, Bob Murray
Jan 19, 2015 -

Westside Toyota responded

Congrats on your Toyota RAV4! Thank you so much for rating your sales experience w/ us. What a pleasure it was to receive such warm compliments. We’re committed to providing excellent service & to making your experience at our dealership a favorable one. We know your time is valuable & we truly appreciate the time you've taken to rate us.

...
338
...