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Westside Toyota

North Olmsted, OH

4.6
3,431 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

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Showing 3,431 reviews

September 07, 2015

Pleasant and No Hassles Everyone at Sunnyside North Olmsted, from the receptionist to the sales people to the care team were friendly and professional. John Hall was so grea More

by amc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hall
September 07, 2015

Always Excellant My family and I have purchased numerous vehicles from Sunnyside Toyota through Dominic Matteo. In each and every case he has been professional in not More

by Bankman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Matteo
September 05, 2015

Joel Arredondo is Stellar Joel Arredondo will always put his best foot forward for you. Certainly when anyone I know mentions Toyota I always tell them to go see Joel @ Sunnys More

by g~girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Arredondo
September 04, 2015

THE BEST SALESMAN I EVER MET I met Joel Arredondo several years ago, when I stopped by a Toyota dealership to check out and purchase a Toyota Camery. The saleswoman that came up More

by ridgevillerunner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Arredondo
September 02, 2015

Tom Orr Can't say enough about Tom and his professionalism. We were exhausted and frustrated after going to dealership after dealership. Sunnyside was our l More

by M&M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Orr, Tom Orr
August 30, 2015

TOP TOP NOTCH ALL THE WAY ! Best dealership I have ever dealt with hands down ! Family has purchased 6 Toyota's from Sunny Side. Every buying experience went very well. We will More

by Capt.Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Podijil, Al Phillips, Jason Podojil
Sep 02, 2015 -

Westside Toyota responded

Hi Mark, Congratulations on your Avalon and thank you for rating your sales experience with us. Our commitment to you has always been to treat you with respect; respond to your needs; be easy to do business with; give you honest, straightforward information, and give you peace of mind. Everything else just came natural. It’s all about understanding our customers. Thank you for choosing Sunnyside once again! We truly appreciate you and your family’s loyalty.

August 29, 2015

Toyota Venza My 2001 Audi S8 died in March. I wanted something that had the space I was used to and had previously owned a Toyota. I called the dealership and talk More

by Mercutioatc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Neff, Roger Neff
Sep 01, 2015 -

Westside Toyota responded

Thank you Rich for taking the time to rate your sales experience and for your kind review regarding your exceptional treatment. We’d like to congratulate you on your 2010 Venza and we’re pleased that you chose Sunnyside as the place to buy your car. Sometimes we have to think outside the box to get the job done and in your case, it just made sense to bring the car to you! May you continue to enjoy your Venza for many years and miles to come.

August 27, 2015

My First Big Girl Purchase This was my first time buying a car through a dealership the other two cars I had bought on craigslist and were beaters. I originally planned to get a More

by shmeghead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Belden, Justin Belden
Sep 01, 2015 -

Westside Toyota responded

Megan, congratulations on your New Corolla. We understand there are a lot of factors to weigh out before making that final decision . . . new? used? payments? warranty? maintenance? credit? OMG . . . overload! We are committed to providing the best possible service and to making the sales experience a favorable one. Thank you for rating your experience with us. We know how valuable time is, and we truly appreciate the time you have taken to rate us.

August 21, 2015

OMG. I actually bought a Toyota.. I've been a Ford girl my whole life. Walking into a Toyota dealership was like walking onto enemy lines, at least to me. However, I wanted to explore More

by StephersDelala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Van Deusen, Patrick Van Deusen
Aug 21, 2015 -

Westside Toyota responded

Hi Stephanie, Congrats on your new Prius and thanks review! What a pleasure it was to receive your compliments. We are committed to providing excellent service at our dealership and to making the sales experience a favorable one. Thought you might like to know that back in 2011, Toyota and Ford announced their collaboration on hybrid technology and vehicle telematics (including things like satellite navigation, traffic updates, Bluetooth cell phone integration and in-car internet services). Your comments about Patrick have been shared with dealership management so they may compliment their staff on a job well done. We understand how valuable time is, and we truly appreciate the time you have taken to rate us.

August 19, 2015

Great Customer Service I have used Sunnyside Toyota for service on my Toyota vehicles for the past 10 years and have always been satisfied with the experience. No issues, n More

by rwjjwi87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Podojil, Ron Swetland, Jason Podojil
Aug 19, 2015 -

Westside Toyota responded

Thank you for contacting us regarding your sales experience. You can be sure that Sunnyside is committed to providing the best possible service and to making the sales experience a favorable one. We encourage each sales consultant to maintain a professional level of performance at all times, and we were sorry to learn that you felt the service you received was less than satisfactory. Thank you for bringing this to our attention. Please accept our apologies for any inconvenience you may have been caused. Our sales manager, Jason Podojil, has emailed you directly with a formal apology and the proper offer you deserve.

Sep 01, 2015 -

Westside Toyota responded

Robert, thank you for taking the time to update your review on your sales experience. It is through communications such as yours that Sunnyside is made aware of the reactions and expectations of our customers and we appreciate your comments. Congratulations on your new Highlander Limited. It’s scheduled to be built next week, so you should see it within a few weeks! Your comments have been shared with our dealership associates to compliment them on a job well done. We value you as a customer and sincerely appreciate the time you have taken to write.

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