Westside Toyota

Unscheduled appointment to resolve seat belt issue Sunnyside promptly resolved my issue with a jammed seat belt, even though I had not scheduled a service appointment. The service technicians were fri Sunnyside promptly resolved my issue with a jammed seat belt, even though I had not scheduled a service appointment. The service technicians were friendly and accommodating. More

Great experience - straight forward, friendly, efficient Our experience was fantastic! We were searching for a car for our daughter. John is an excellent sales person and truly understands what's important Our experience was fantastic! We were searching for a car for our daughter. John is an excellent sales person and truly understands what's important to you. He explains options to provide you with enough information to make sound decisions. He is honest and demonstrates the customer is most important. The overall feel of the dealership is great! Straight forward, not "salesy" feeling at all. Both Jordan and Lori in the Finance department were great to work with. Overall, the team make the entire process easy and efficient. We walked out feeling confident in our decision and like it was the best decision. Thanks so much to the entire team! More

Service I took my car in for service under my maintenance plan. I have 8500 miles on my Camry. Low and behold they found an oil leak, yikes! The Staff in the I took my car in for service under my maintenance plan. I have 8500 miles on my Camry. Low and behold they found an oil leak, yikes! The Staff in the service department at Sunnyside in North Olmsted are so friendly from the time you drive through the garage door until the time you drive out. Thank heavens for the maintenance plan and the fact that the leak was found. Lisa Kenzik was my Service Advisor at my visit. She was very reassuring about the repair that needs to be addressed on my vehicle. The fact that they could not pinpoint where the leak was coming from, she scheduled an appointment for the near future so they could inspect and repair. (They needed to clean the area where the oil was found) It is a very small leak I was told. My car will be repaired under warranty. I would like to also say that I always owned a GM car (abt. 60 years). This is my very first foreign car I've ever driven. I love everything about the car. The pep in the engine, braking, how quiet the inside is and how sound of a car it is. and its manageability. I love it! The fact that they found what could be a costly repair will not deter me from ever owning this brand of car. I have all the confidence in the service department. The Staff at Sunnyside in North Olmsted makes you feel like family. I've never felt this out of any service department before. Thanks Lisa, for your integrety and professionalism while helping me to resolve this issue! More

FAST QUICK SERVICE Al Phillips is a Great person to deal with if you are looking to get a car. Al went above and beyond in my time of need. I called him on Saturday nigh Al Phillips is a Great person to deal with if you are looking to get a car. Al went above and beyond in my time of need. I called him on Saturday night and by Sunday afternoon I was on my way home with my car that I was happy with and that fit my budget. I would recommend Al to anyone who is in a need of finding a car and a sales person who gives you straight answers. More

New Car Lease I had a great experience leasing a new Toyota. The service was excellent and the whole process was fast and painless from the test drive to getting th I had a great experience leasing a new Toyota. The service was excellent and the whole process was fast and painless from the test drive to getting the new lease. More

Great Customer Service and Product Knowledge Everyone who I happened to deal with were extremely helpful and knowledgeable. Great experience, in a very pleasant environment. The entire staff was Everyone who I happened to deal with were extremely helpful and knowledgeable. Great experience, in a very pleasant environment. The entire staff was very helpful. More

Excellent customer service My experience was nothing less than excellent. My Sales Associate Tom, was courteous, knowledgeable and thorough. I was pleased that he was listening My experience was nothing less than excellent. My Sales Associate Tom, was courteous, knowledgeable and thorough. I was pleased that he was listening to what I wanted and made it happen. Tom and Kristen are top notch. Their positivity is refreshing. More

Customer driver service, not sales! Good morning, this is Tony Scott, 2.10.17. I have been a customer of the Toyota brand for 26 years. I made a recent purchase at Sunnyside Toyota, Good morning, this is Tony Scott, 2.10.17. I have been a customer of the Toyota brand for 26 years. I made a recent purchase at Sunnyside Toyota, my third, where Ron Swetland was on this occasion, and for the past 12 years, my representative. It can be assumed due to the training Mr. Swetland received early on with Toyota, that my experience was appropriate, fair and informed; which it was. However, it is certainly what I believe is his character as a person, that which he brought with him, that enhances the customer experience. And, still where lesser valued products are certainly available, whether Toyota or other brands, I have chosen to maintain a relationship with Ron. This probably seems more formal than needed; but I don’t take loyalty lightly, and I don’t give it freely. Thanks for your time, Mr. Scott. More

Lease End, Trade-in Everyone was extremely helpful and accommodating. Tom explained the difference between what we had and what we were looking for and any additional ne Everyone was extremely helpful and accommodating. Tom explained the difference between what we had and what we were looking for and any additional new features the models had especially that met our needs. The test drive was very informational and we felt no pressure to make a decision, which was extremely refreshing! Thank you! More

Great experience with Ron Swetland!! This is the fourth car we purchased from Ron Swetland at Sunnyside Toyota since 2006. Ron took the time necessary to explain the options to us without This is the fourth car we purchased from Ron Swetland at Sunnyside Toyota since 2006. Ron took the time necessary to explain the options to us without any pressure. We will definitely deal with Ron in the future. More