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Westside Toyota

North Olmsted, OH

4.6
3,448 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

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Showing 3,448 reviews

November 11, 2024

Hanna Sell is an incredible salesperson! She did a great deal of research for us and was very patient in the questions we asked about a new vehicle. She did a superb job of contacting and More

by Craig Phillips
Recommend Dealer
Yes
Employees Worked With
Hanna Sell
Nov 11, 2024 -

Westside Toyota responded

Craig, we're delighted to hear that Hanna provided such excellent service at Westside Toyota! Thank you for recommending her and sharing your positive experience. We look forward to assisting you again in the future!

September 27, 2024

B.S on good reviews my car sat for a while towed in. First fix 30$ trickle charge , did diagnostics came back with need to replace with hybrid battery. 6-8 thousand. They said they would give me $400.00 More

by Bob
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Baker
Oct 03, 2024 -

Westside Toyota responded

Bob, I'm really sorry to hear about your experience. We strive for fair and transparent service, so it's concerning to read this feedback. If you're open to discussing further or need any assistance, please reach out directly. Thank you, Kendyl Frye - Customer Relations Manager - (440) 686-1381 - kfrye@fivestaronline.net

September 26, 2024

Excellent care and kept me informed of progress of service. Competed word in one day More

by Luperudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Sep 27, 2024 -

Westside Toyota responded

We are so happy to hear that Westside Toyota has provided you with top-notch care! Thank you for having confidence in us!

September 19, 2024

The people are very nice to deal with, but the cost of the repairs was overpriced. More

by jendebkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diane Hogrefe, Adrianna Anderson
Sep 20, 2024 -

Westside Toyota responded

Jen, I am sorry to hear that you were dissatisfied with our pricing, as we strive to remain fair and competitive in that regard. If there is anything we can do to clear things up, I would be more than happy to speak with you directly. Thank you, Steve Vavrek - Service Manager - (216) 298-0058 - svavrek@fivestaronline.net

September 17, 2024

Personnel are always courteous. They always give options for times to schedule. They were prompt for my service. More

by Barbr47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Sep 17, 2024 -

Westside Toyota responded

Thank you for sharing your experience! We're glad to hear our team at Westside Toyota provided courteous and prompt service. We appreciate your feedback and look forward to serving you again!

September 09, 2024

Hanna Sell was absolutely amazing. She was everything that you look for in an employee. She went the extra mile to make sure we were taken care of. More

by pheidorf
Recommend Dealer
Yes
Employees Worked With
Hanna Sell
Sep 09, 2024 -

Westside Toyota responded

We're delighted to hear that Hanna provided exceptional service at Westside Toyota! Thanks for sharing your positive experience with us.

September 01, 2024

I was in and out in a timely manner . I made my flight back to Key West ! More

by Kato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Hogrefe, Cindy Thomas, Adrianna Anderson, Renea Tritt
Sep 03, 2024 -

Westside Toyota responded

We are so happy that our Westside Toyota team delivered an excellent experience. Thank you, Kato!

August 27, 2024

Awful service experience. Used to love this service dept but no more. Overcharged, extended service time. Return after unsatisfactory completion. Extended wait time after retu More

by jbuzas122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kj, Joni
Sep 07, 2024 -

Westside Toyota responded

I'm sorry to hear about your recent experience with our service department. This is certainly not the level of service we aim to provide and I apologize for any inconvenience caused. Please reach out so we can address these issues directly. Thank you, Steve Vavrek - Service Manager - (216) 298-0058 - svavrek@fivestaronline.net

August 19, 2024

I would not recommend this dealership for service. I sat waiting for my truck and no one came to let me know that it was finished! Parts were ordered for warranty work almost 2 months ago and no one More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brooke
Aug 19, 2024 -

Westside Toyota responded

Bob, I'm sorry to hear about your experience. We strive for timely communication, and it's clear we fell short here. If you would be kind enough to reach out to me directly, we can address this issue so that it doesn't happen again. We welcome your feedback, as it gives us the opportunity to improve our dealership operations. Thank you, Kendyl Frye - Customer Relations Manager - (440) 686-1381 or kfrye@fivestaronline.net

August 12, 2024

Excellent customer service and providing diagnose to my car. Fast in fixing the problem and giving me the option to use another vehicle while I have my car in service More

by bashar hashash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Aug 12, 2024 -

Westside Toyota responded

Bashar - Thank you for sharing your positive experience! We're glad to hear our team at Westside Toyota provided excellent service and quick solutions. We appreciate your support!