Westside Toyota

Scheduled service Everyone was great from the man in the bay who took all the car data, to the lady in the service department who got it all together and told me about Everyone was great from the man in the bay who took all the car data, to the lady in the service department who got it all together and told me about how long it would until the service was done. The people behind the scene were great also because they came in under time by about 20 minutes. More

First car in, last car out? I always drop my car off the evening (after closing) prior to my 7:25 am appt. the next morning and request on the form in which I enclose my key, for I always drop my car off the evening (after closing) prior to my 7:25 am appt. the next morning and request on the form in which I enclose my key, for the car to be ready by noon (as I did this time also). Mine was obviously the first car into the service bay (or certainly should have been since I had the first appt.), yet it wasn't ready for pickup until 5:15 pm. This was a standard 70,000 mile service which required no additional work other than the usual oil change and tire rotation and inspection/car wash. I've never previously had to wait all day to get my car under similar circumstances. Three and one half hours should be plenty of time to perform the recommended service, so I surely don't understand how the first car in isn't ready until the end of the day. This is my first unsettling experience with this service department, so my recommendation isn't changing, but seriously - what the heck? All day? I have several other grievances from previous service visits: (1) I was told after a Fall service visit that I needed new tires (coincidentally, a Sunnyside tire sale was coming up I was told). I chose not to buy new tires, but at next Spring's service visit, there was no mention of tire replacement on those same, yet more road-traveled tires! (2) At another service visit I was told my back license plate lights were out and was quoted an outrageous price (nearly $50 dollars if memory serves, because, as I was told, they are very difficult to access) to replace them. I chose not to do so and found that not only were they accessible with just the simple removal of a plastic panel (that a child could have done), but they were just loose and didn't need replacing at all! My faith is shaken, but I unfortunately expect the same treatment no matter where I take my cars (I have 3 cars serviced here). I just now don't immediately believe what I'm told. More

Knowledgeable and professional sales staff. This was the first regular service for my new RAV 4 and from start to finish everyone was efficient and courteous. I would highly recommend the servi This was the first regular service for my new RAV 4 and from start to finish everyone was efficient and courteous. I would highly recommend the service center. More

Oil change Given a quote and was overcharged. Sent an email to department upon their request, and received no response. Spoke with department directly and issue Given a quote and was overcharged. Sent an email to department upon their request, and received no response. Spoke with department directly and issue never resolved. More

flexibility I was pleased that they were willing to be flexible and get my car in and through service quite quickly , because of my job it is not easy to take tim I was pleased that they were willing to be flexible and get my car in and through service quite quickly , because of my job it is not easy to take time off to drop it off or stay with it, but I appreciate that they were willing to work with me More

Toyota Sunnyside. I have dealt with Toyota for many years leasing my automobiles, auto servicing, and now purchasing my prior leased 2015 Toyota Corolla. I have alway I have dealt with Toyota for many years leasing my automobiles, auto servicing, and now purchasing my prior leased 2015 Toyota Corolla. I have always been pleased with Toyota and hope to continue doing business with them in the future. I have been satisfied with my interactions of this organization and would highly recommend them to others. More

Great Service There are plenty of options for dealer service in our area but I chose Sunnyside when I bought my vehicle from another dealer. Service personnel are There are plenty of options for dealer service in our area but I chose Sunnyside when I bought my vehicle from another dealer. Service personnel are great and the waiting room is very comfortable. More

New Car Mickey was awesome. He made the whole car buying process very easy. I would recommend Mickey and North Olmsted Toyota to anyone looking to buy a new c Mickey was awesome. He made the whole car buying process very easy. I would recommend Mickey and North Olmsted Toyota to anyone looking to buy a new car. Love my new 4 runner! More

Leasing experience Alex M. was a wonderful help when I was looking at renewing my lease. He also helped me when I was trying to decide whether my 19 year old daughter s Alex M. was a wonderful help when I was looking at renewing my lease. He also helped me when I was trying to decide whether my 19 year old daughter should buy a used car or lease one herself, so that we didn't constantly have to work around each other's schedule. I felt he was very honest and I would highly recommend him for anyone thinking of buying/leasing a car. The rest of the staff I worked with, Charlie and Brian ( in management and finance) were extremely friendly, informative, and helpful, as well. They also made my two experiences over the last four months very easy and enjoyable. More

Long term customer I appreciate the knowledge, expertise, friendliness, and courtesy of the service staff members! I have always had a positive experience in having my I appreciate the knowledge, expertise, friendliness, and courtesy of the service staff members! I have always had a positive experience in having my Toyota 2010 Prius serviced there! More