
Westside Toyota
North Olmsted, OH
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Quick and complete .Very nice waiting area with coffee and water plus television.Washed my vehicle but would have liked the option of vacuuming my car myself but they sa .Very nice waiting area with coffee and water plus television.Washed my vehicle but would have liked the option of vacuuming my car myself but they said no. More
Great Service A loyal customer for over 25 years. I just had a great service experience at Sunnyside with my Sequoia, now at 140K mileage. First brake job, new tire A loyal customer for over 25 years. I just had a great service experience at Sunnyside with my Sequoia, now at 140K mileage. First brake job, new tires, and std maintenance items. Efficient and friendly Lisa Kenzik in Service Dept took care of all the details the day of service, after Scott Straka arranged for the work. Great experience. Additionally, in the last 3 months I’ve worked closely with Charlie Saranita, Carlos Pina, and Bob Murray as my extended family bought 2 cars from Sunnyside. Great people make for a great, no pressure car-buying experience. More
excellant service and always a great attitude This is my first new car in many years, I chose leasing and have been very happy with the service and the dealership. I will consider this dealership This is my first new car in many years, I chose leasing and have been very happy with the service and the dealership. I will consider this dealership at the end of my lease. More
Great. Repairs done correctly and timely. Repairs done correctly and timely. Also the multi point inspections keep me on top of possible repairs so I don't breakdown on the road. I had a Hon Repairs done correctly and timely. Also the multi point inspections keep me on top of possible repairs so I don't breakdown on the road. I had a Honda Accord prior and have dealt with Sunnyside Honda for many years always receiving quality, honest service. That has been the case st Sunnyside Toyota so far also. I would recommend any Sunnyside dealership for purchase/service. More
Oil change I really appreciate it when the time estimate for my service is actually how long it takes. I don't feel trapped in the waiting room wondering how lon I really appreciate it when the time estimate for my service is actually how long it takes. I don't feel trapped in the waiting room wondering how long it will be until I can get on with the rest of my day. More
One year 10,000 mile service/ replace surface science bumper Service completed in a timely manner. Given a time estimate which was accurate. All work performed was explained. I used their shuttle service which Service completed in a timely manner. Given a time estimate which was accurate. All work performed was explained. I used their shuttle service which prevented me from having to wait there. More
Miss and a nice recovery. Followed advisor’s recommendation to get a new set of tires. When I picked up my 4Runner TRD Pro, it had a nice set of city-driving tires on it. I exp Followed advisor’s recommendation to get a new set of tires. When I picked up my 4Runner TRD Pro, it had a nice set of city-driving tires on it. I explained to Ray (Service Manager) that this was an off-road truck that looked pretty stupid with these wimpy tires. He immediately ordered the Nittos that the TRD Pro came with and had them replaced, no questions asked. Huge recovery! More
They charge $30 just for a 5 minute road test. We heard a noise in the wheels which we suspected was a wheel bearing problem. We made an appointment and drove 35 minutes to the dealer and were told We heard a noise in the wheels which we suspected was a wheel bearing problem. We made an appointment and drove 35 minutes to the dealer and were told we would be charged $30 just to have the mechanic look at it and/or take it for a 5 minute road test. We were not informed of the charge when we called for the appointment and told the agent what the problem was. We declined the road test. No other place where have had my vehicles serviced ever charged for that. Ridiculous! More
Boring because everything went so well! My title says it all. This was a ninety thousand mile check. Service was prompt, all items on the checklist were covered, and work was completed a li My title says it all. This was a ninety thousand mile check. Service was prompt, all items on the checklist were covered, and work was completed a little earlier than promised. More
Over all experience John Hall was awesome! He helped us and answered all our questions. I would recommend him to everyone. Charley’s was very helpful when John was out John Hall was awesome! He helped us and answered all our questions. I would recommend him to everyone. Charley’s was very helpful when John was out of the office. More