
Westside Toyota
North Olmsted, OH
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Check-up Immediate attention on entry. Work accomplished in fair amount of time. All work done reviewed with me. Good service! And a car wash to boot! Immediate attention on entry. Work accomplished in fair amount of time. All work done reviewed with me. Good service! And a car wash to boot! More
Oil change and tire rotation It took 3 hours waiting time for oil change and tire rotation. This was the first time that I had to wait more than 1 1/2 hour for same service. It took 3 hours waiting time for oil change and tire rotation. This was the first time that I had to wait more than 1 1/2 hour for same service. More
Excelent dealership Remon, is awesome. this is our third lease with him, and I will continue to be a return customer. I tell everyone I know about the great service we ge Remon, is awesome. this is our third lease with him, and I will continue to be a return customer. I tell everyone I know about the great service we get at Sunnyside More
service girl was rude You guys are usually do very good did I not have a good experience this time. service girl was rude to my wife and myself. not a very detailed job of You guys are usually do very good did I not have a good experience this time. service girl was rude to my wife and myself. not a very detailed job of checking the car. had a warring light on the dash that needed to be reset after I got tires. not only was this missed by tech but when I asked to get it reset the girl gave me a hard time but said she would do it. when we pickup the car it was not done 4 hrs after dropping it off and told us we needed to make another appt. More
Lease buyout Have tried multiple times to schedule service on my vehicle for things under warranty and for an oil change / tire rotation. Dealership has not been Have tried multiple times to schedule service on my vehicle for things under warranty and for an oil change / tire rotation. Dealership has not been able to fit me in when I came to speak about a lease buyout, when I came to sign for my lease buyout, or when I came to pick up my plates. During the process of using my own bank to finance the car it sometimes took days to hear a response from the finance department on things as simple as wear to send the payment. It felt like they were almost doing me a favor to sell me an expensive car. No one was necessarily rude, they just didn’t seem to care. The only person who gave me any help whatsoever was the finance manager who closed my loan. More
Satisfactory Battery Service The Service Advisor, Chuck Stoll carefully listened to my request and followed thru to prove that I had a bad Battery and replaced same under Warranty The Service Advisor, Chuck Stoll carefully listened to my request and followed thru to prove that I had a bad Battery and replaced same under Warranty. More
Best consistent service for years! The service at Sunnyside is the best I have ever experienced! Friendly, informative, meet me AT appointment time, every time! They have my business fo The service at Sunnyside is the best I have ever experienced! Friendly, informative, meet me AT appointment time, every time! They have my business for as long as I am in the area and driving.. Great team from start to finish. More
Used car needed repair Bought a certified Rav4 from Sunnyside Toyota and after one month it needed some repairs. Worked with Mike Walden, great customer service. Always grea Bought a certified Rav4 from Sunnyside Toyota and after one month it needed some repairs. Worked with Mike Walden, great customer service. Always great service at this dealership. More
Always amazes me Online app't is great @ 8:30 am. Seeing the mechanic time slot to work on SUV is missing. Christine DeBow was a very pleasant employee who shared wh Online app't is great @ 8:30 am. Seeing the mechanic time slot to work on SUV is missing. Christine DeBow was a very pleasant employee who shared what I missed when making the online app't. Mechanic wouldn't work on SUV until 3-5 pm, do you have anyone to pick you up? No, I'll wait. She saw my distress. Let me see what I can do for you. Your mechanic had me on the road by 12:30 pm. I was shocked! This is the reason WHY I keep coming back and recommending Sunnyside. Love you guys!! More
Consistently excellent service I have never had an experience with Sunnyside Toyota that was anything less than excellent. The technicians and staff are knowledgeable, personable a I have never had an experience with Sunnyside Toyota that was anything less than excellent. The technicians and staff are knowledgeable, personable and thorough. Christine DeBow, provided a clear explanation of the services rendered, and outline the financial ramifications of optional services that were recommended by the technicians who performed my regularly scheduled maintenance. Christine provided the enthusiastic and conscientious customer service that I have come to expect from Sunnyside. More