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Westside Toyota

North Olmsted, OH

4.6
3,455 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

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Showing 3,455 reviews

November 30, 2018

Knowledgeable and friendly! The Sunnyside service staff are always friendly, courteous and thorough throughout the entire process from check-in to departure. They always go over More

by cookie217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Straka
November 30, 2018

Greeted in professional manner. Service completed as request Service was completed as requested within the budgetary service was completed on time within budget and Christine did a nice job amount and on time. C More

by DAVEJO0550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine DeBow
November 30, 2018

Surprise visit I stopped into the dealership unannounced, to see if they had a very specific used vehicle (Honda Odyssey) on the lot. I was greeted at the front door More

by Rxrep
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Maropakis
November 29, 2018

Christine rocked My assigned person Christine communicated well, and problem-solved calmly. In addition, she got other staff to help with an issue I was having, she ta More

by LINDASPERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine DeBow
November 29, 2018

Excellence in thier field Chuck is wonderful. Has always been helpful, friendly and professional. Makes sure my experience is top notch and will answer any questions. I never w More

by mary.thompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Stoll
November 29, 2018

Friendly, but doesn't have common parts in stock I went in thinking that I needed a new windshield wiper arm. They had to order that part which I totally understand. It turned out that I only neede More

by ROCKHALL73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sunnyside Toyota
November 29, 2018

Always top notch! I have never been greeted by anything other than friendly helpful staff at Sunnyside, They had me out when promised and delivered a newly washed truc More

by tgeese51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine DeBow
November 28, 2018

Water pump replacement Scott did a great job of advising us on our water pump replacement and cost, which did not go over. He also arranged for Sunnyside to take me home and More

by cbncbnjb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Burson, Sunnyside Toyota, Scott Straka
November 28, 2018

Not the service I am accustomed to at Sunnysidw Staff is unfriendly and unhelpful, uneducated on the service needs of vehicles and just down right rude with their customer Service. I see people st More

by PBOCKMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christine DeBow, Lisa Kenzik
Nov 29, 2018 -

Westside Toyota responded

Paul, I’m so sorry that you have had such frustrating experiences, and that you felt you had no recourse but to leave a negative review. We never want anyone to have an experience that is less than exceptional, and we do not want to leave this issue unresolved. I hope that you will contact me directly at 440-686-1381. I would be grateful for the opportunity to speak with you and hopefully earn back your confidence in our dealership. Sincerely, Kendyl Frye, Customer Relations Manager

November 28, 2018

What a nice place to buy a car! I hadn't bought a car in 12 years, and I was expecting the worst. However, I got the best! Remon (salesman) and Brian (finance manager) were the nic More

by Jenn R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Remon Abusada, Brian Harris
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