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Westside Toyota

North Olmsted, OH

4.6
3,455 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

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Showing 3,455 reviews

December 05, 2018

Terrible first experience buying a car. Bought a used car from this dealership. I've been working on my credit since I was 18 and had an amazing score of 760. They still slapped me with high More

by MARGARITAGUYDUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kendyl Frye, Bob Murray, Patrick Van Deusen, Justin Belden
Dec 07, 2018 -

Westside Toyota responded

Margarita, I’m so sorry that you had such a frustrating experience, and that you felt you had no recourse but to leave negative reviews. We never want anyone to have an experience that is less than exceptional, and we do not want to leave this issue unresolved. I hope that you will contact me directly at 440-686-1381 or kpfrye@sunnysideauto.com. I would be grateful for the opportunity to speak with you and hopefully earn back your confidence in our dealership. If you would prefer speaking with the GM & managing partner, Mike Cuva, he can be reached at 440-777-9911 or mcuva@sunnysideauto.com Sincerely, Kendyl Frye, Customer Relations Manager

December 04, 2018

Service was for a recall on my 2019 Avalon Excellent service treatment. Facility and personnel do a good job supporting their customers. I have a follow up service appt set for today to purcha More

by jimbiz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Friedel, Alex Maropakis, Christine DeBow
December 03, 2018

Quick, easy, convenient, excellent service! Great service....very convenient, not a long wait time, very comfortable waiting area. Service associate was very knowledgeable and helpful. I will de More

by TES575
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine DeBow
December 03, 2018

Completed job as expected Micheal assisted me with replacement of four tires & a front end alignment. It was a scheduled appointment. He touched base with me in the waiting ro More

by rxms592
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Straka, Michael Valentin
December 03, 2018

Free recall visit This was a recall visit that was taken care of quicker than expected. They had promised to be done between 3 and 5 pm but called at 11 am to say they More

by geoharpst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine DeBow
December 02, 2018

Best dealership in Cleveland Mickey was a great salesman. We have purchased 3 vehicles at Sunnyside and always found the staff to be friendly, courteous and helpful. I strongly More

by Mq12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Baker, Mickey O'Grady
December 01, 2018

Top Notch Dealership I spoke with Charlie about what I wanted in a new car. He found the car with every option I asked for. John Hall is the epitome of the perfect sale More

by SOMMERSKAREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Saranita, John Hall, Jordan Baker
December 01, 2018

Mr. Gasper We had a truly awesome experience with Bill. He is such a genuine person. His knowledge of the Toyota is stupendous. He didn't try to sell us somet More

by laross67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joyce Mormann, Bill Gasper, Brian Harris
November 30, 2018

Exactly the Vehicle I Wanted at a Good Price The team at Sunnyside -- Maria Berardi, Charlie Saranita and Jordan Baker -- wanted to understand exactly the vehicle I was looking for (e.g. color, More

by JAMES
Recommend Dealer
Yes
Employees Worked With
Charlie Saranita, Jordan Baker, Maria Berardi
November 30, 2018

Friendly service Service has always been friendly and estimated costs are correct. Any additional costs are always cleared with me before the work is done. Wait time More

by EJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Hogrefe
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