
Westside Toyota
North Olmsted, OH
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Terrible first experience buying a car. Bought a used car from this dealership. I've been working on my credit since I was 18 and had an amazing score of 760. They still slapped me with high Bought a used car from this dealership. I've been working on my credit since I was 18 and had an amazing score of 760. They still slapped me with high interest rate. Then 5 days after I bought the car it wouldn't go into gear. Went back to explain the problem and no one believed me. I've been a mechanic for a very long time and knew there was something wrong. At this point i was ready to hire an attorney to find a way to return the car. Eventually they took the car and had it checked by a mechanic and he found the shift linkage went bad. I understand that cars break but I had a serious issue and they didn't make my issue a priority. I also kept in touch with them over text and their communication was extremely disrespectful. Extremely dissatisfied in my first time buying a car from the dealership. Thankfully the car is fixed now but first chance I get I'm refinancing. Just because I'm female and young doesn't mean I'm stupid and don't know cars. Just an overall terrible experience, so much stress and headaches, never buying a car here again. More
Service was for a recall on my 2019 Avalon Excellent service treatment. Facility and personnel do a good job supporting their customers. I have a follow up service appt set for today to purcha Excellent service treatment. Facility and personnel do a good job supporting their customers. I have a follow up service appt set for today to purchase and install mud guards, will be able to evaluate further. More
Quick, easy, convenient, excellent service! Great service....very convenient, not a long wait time, very comfortable waiting area. Service associate was very knowledgeable and helpful. I will de Great service....very convenient, not a long wait time, very comfortable waiting area. Service associate was very knowledgeable and helpful. I will definitely return for more. More
Completed job as expected Micheal assisted me with replacement of four tires & a front end alignment. It was a scheduled appointment. He touched base with me in the waiting ro Micheal assisted me with replacement of four tires & a front end alignment. It was a scheduled appointment. He touched base with me in the waiting room to let me know the status of the work being performed...which I appreciated. He was pleasant and personable. Two weeks prior, I worked with Scott on the phone, to determine the best tires for my vehicle - so they would be in stock for my scheduled appt. Scott, as usual, was extremely helpful & professional also! More
Free recall visit This was a recall visit that was taken care of quicker than expected. They had promised to be done between 3 and 5 pm but called at 11 am to say they This was a recall visit that was taken care of quicker than expected. They had promised to be done between 3 and 5 pm but called at 11 am to say they were done. We got our car back with minimal upset to our schedules. More

Best dealership in Cleveland Mickey was a great salesman. We have purchased 3 vehicles at Sunnyside and always found the staff to be friendly, courteous and helpful. I strongly Mickey was a great salesman. We have purchased 3 vehicles at Sunnyside and always found the staff to be friendly, courteous and helpful. I strongly recommend Toyota and specifically Sunnyside for all your auto needs. More
Top Notch Dealership I spoke with Charlie about what I wanted in a new car. He found the car with every option I asked for. John Hall is the epitome of the perfect sale I spoke with Charlie about what I wanted in a new car. He found the car with every option I asked for. John Hall is the epitome of the perfect salesman. He met me t the door and made me feel so welcome. Every option was explained in detail and he encouraged me to call anytime I had a question. Sunnyside Toyota is definitely a top notch dealership. More

Mr. Gasper We had a truly awesome experience with Bill. He is such a genuine person. His knowledge of the Toyota is stupendous. He didn't try to sell us somet We had a truly awesome experience with Bill. He is such a genuine person. His knowledge of the Toyota is stupendous. He didn't try to sell us something we didn't need. More
Exactly the Vehicle I Wanted at a Good Price The team at Sunnyside -- Maria Berardi, Charlie Saranita and Jordan Baker -- wanted to understand exactly the vehicle I was looking for (e.g. color, The team at Sunnyside -- Maria Berardi, Charlie Saranita and Jordan Baker -- wanted to understand exactly the vehicle I was looking for (e.g. color, options) and when they did not have it stock found what I was looking for at another dealer and brought it to Sunnyside in North Olmsted -- just as theyoffered to do. I got exactly what I wanted at a good price. More
Friendly service Service has always been friendly and estimated costs are correct. Any additional costs are always cleared with me before the work is done. Wait time Service has always been friendly and estimated costs are correct. Any additional costs are always cleared with me before the work is done. Wait time is usually reasonable. More