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Westside Toyota

North Olmsted, OH

4.6
3,454 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

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Showing 3,454 reviews

March 12, 2020

Adequate I had an appointment at 2:15 for a simple oil change and tire rotation which should take no longer than 30 + minutes. I waited almost an hour and a ha More

by Lawman8u1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Stoll
March 12, 2020

The service department did an excellent and timely job replacing my side mirror. All of the staff I interacted with was very helpful, knowledgeable and polite. More

by BETHENYRUITER
Recommend Dealer
Yes
Employees Worked With
Sunnyside Toyota, Ray Thomas, Melissa Palmer, Sean Bradish
March 11, 2020

Oil change and 100,000 mile checkup Excellent service discovered I needed tires (which we thought) ordered them for me. They were able to get the tires the same day and install them. V More

by DGalyas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane White
March 09, 2020

Typical Sunnuside Toyota great service Service was provided with courteous and friendly attitude and all my questions were clearly answered!!! Keep up the good work. one two three fou More

by DKRREB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradish
March 09, 2020

Parts not available I have only had this Prius (my 4th) since November and twice now the parts which I had made an advance appointment were not only not available but I h More

by schwartzkaren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Remon Abusada
Mar 10, 2020 -

Westside Toyota responded

Dear Karen, We're so very sorry you feel your recent service experience with us was only 1-star worthy, but do seriously appreciate your feedback. Unfortunately, we could pre-order the part necessary for this particular safety recall. Because your combination meter failed the recall inspection procedure, it needed to be replaced. Federal laws require a vehicle to stay at a repair facility and not be moved when an odometer needs replaced because we must report the vehicle's mileage to the mfr so it can be programmed in the replacement odometer before the part is shipped. We apologize for any inconvenience you may have been caused in this matter .

March 06, 2020

Eric Colombo is amazing! I wasn’t planning on purchasing a new vehicle, but I did, and here is why: Eric took the time to explain all the features and benefits in-depth. He was able to answer all my quest More

by Amberfurbee
Recommend Dealer
Yes
Employees Worked With
Patrick Van Deusen, Dave Svoboda, Eric Colombo
March 05, 2020

Toyota Corolla The Staff was very helpful in the purchase of my car. Especially, Ron Swetland, the salesman I worked with. The Corolla handles like a dream and all More

by WGAREAUJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Swetland, Jordan Baker, Jordan Churchill
March 05, 2020

120,000 mile service Everyone is always very nice and helpful. I can generally get in very promptly, and I do appreciate the shuttle service. Nice to have a clean car. More

by MRUA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Hogrefe, Sean Bradish
March 03, 2020

Jen helped me from start to finish. She was very personable and professional and let me make decisions without feeling pressured. Ron helped with closing the loop and helped expedite the process to More

by Adam
Recommend Dealer
Yes
Employees Worked With
Ron Swetland, Jordan Baker, Jen Lebron
March 03, 2020

Service This dealership has some phenomenal people working there. Chris in the service department is excellent .Truly enjoyed working with her. In the past More

by emorganrhys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendyl Frye, Chris Kozloski
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