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Westside Toyota
North Olmsted, OH
3,454 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 18, 2020
Personnel are always friendly and courteous. The dealership is clean and comfortable. I was there for a scheduled oil change, and the work was completed timely.. dealership is clean and comfortable. I was there for a scheduled oil change, and the work was completed timely.. More
by jmoore54080
Verified CustomerEmployees Worked With
Diane Hogrefe
March 17, 2020
Very frustrating and treated like I was a jerk. I received a service reminder e-mail coupon in small print for an oil change stating the service includes fill all fluid levels, rotate tires, 5 quart I received a service reminder e-mail coupon in small print for an oil change stating the service includes fill all fluid levels, rotate tires, 5 quarts of synthetic oil - $68.82. Right below that in large print stated a price of $50.52 and expires on 3/27/20, making it appear it was the limited sale price for the above service. I have shown this on my phone to 5 people and they all read it the exact same way thinking the total was $50.52. I had my Rav4 that I purchased new from your dealership and serviced at all requested intervals. I had the service done and when showing my phone coupon was told it would not be $50.52 as the coupon said but would be $68.82. Christine said the $50.52 was for regular oil only. I said nowhere on the coupon did it state anything about regular oil, only the service using synthetic oil and a sale price of $50.52. I said I need to talk to a manager then because I should not be penalized due to a coupon that is not clearly stated. She grabbed my phone from me and stormed into the service managers office. He came out and I tried to explain how it was not clear that that price was for regular oil and if he could show me that anywhere on the coupon I would pay the $68.82. He said no and walked away. This really upset me that because your dealership sent me a deceptive sales ad price with a expiration date making it appear it was on sale for $50.52, and that I was at fault. I said I doubt I would ever return for future service or any future vehicle purchases since they both made me feel like I was some kind of jerk for even questioning what they said. He finally yelled out of his office in a ticked off voice to give me the price. Christine was now being very rude and acted pissed off as if I was taking money from her personally. The service manager then came out and took a picture of my phone coupon, he went into his office and then said he could see why I might have read it that way. Days later I'm still upset that I did nothing wrong, and was made to feel like I tried to ripe off your service department and how upset they acted towards me. Was it really worth an $18. difference in price that I thought I was suppose to receive, to lose a customer! More
by FREDHC
Employees Worked With
Christine DeBow
March 17, 2020
I took my old (218000 mile)Prius in for a check and was told that it would need brakes pretty soon. They are the original brakes. Then took it to another highly recommended auto shop for a second opinion. told that it would need brakes pretty soon. They are the original brakes. Then took it to another highly recommended auto shop for a second opinion. They agreed. They estimated it would cost between $625 and $1100 depending on whether the bolts on the rear brake would break in getting them off. Sunnyside had quoted me just under $500. so I took it back to Sunnyside and it turned out it cost $4444.75. I also thought the muffler sounded like it was getting loud. Instead of a big repair bill (again a car with 218000 miles) they suggested I go to a muffler shop who could do a repair for much less. I am the original owner of this car and intend to “drive it until the wheels fall off”. So I will do as they recommend. I have taken my car to sunnyside for nearly all maintenance and repairs and I truthfully have only the best things to say about this dealership. My only regret about my Prius (2007) is that I’d have bought it there. The dealership I bought it from is closer to my home in Lorain county but the bad dealership has told me the few times I did take it back there that repairs were much more expensive or even unnecessary. Do I love Sunnyside ? Heck yeah! More
by NotStupid
Employees Worked With
Repair person, Scott Straka
March 17, 2020
Excellent Service Very professional and efficient. I was in and out with no wait. I was greeted as soon as i walked into the door. My car was done way ahead of schedu Very professional and efficient. I was in and out with no wait. I was greeted as soon as i walked into the door. My car was done way ahead of schedule. More
by cschaefer3
Employees Worked With
Diane Hogrefe
March 16, 2020
Excellent! Service was great. Questions I had were answered! I found all the staff members very pleasant, very helpful, and I will recommend their services to my Service was great. Questions I had were answered! I found all the staff members very pleasant, very helpful, and I will recommend their services to my friends! More
by PSCANLAN
Employees Worked With
Al Phillips, Diane Hogrefe
March 15, 2020
I talk to three different people and received three Different answers about gap and lease insurance. Also very limited instruction on the car’s features! I ask for a list of items I needed to pickup Different answers about gap and lease insurance. Also very limited instruction on the car’s features! I ask for a list of items I needed to pickup the vehicle on Saturday’s first visit, and on Thursday ended up driving home to pick up pay check stubs. More
by Lakeww5602
Employees Worked With
Joel Arredondo, Brian Harris
March 15, 2020
Everyone was wonderful! They were very helpful and allowed us to take our time while making the decision. I will be back in the future. allowed us to take our time while making the decision. I will be back in the future. More
by Pascoeea
Employees Worked With
Remon Abusada, Jordan Baker
March 14, 2020
Routine service Toyota Care routine service was completed satisfactorily. One complaint: valve cover on one tire stem was missing, noticed when arrived home. None Toyota Care routine service was completed satisfactorily. One complaint: valve cover on one tire stem was missing, noticed when arrived home. None were missing before the service. More
by JACKPG1767
Employees Worked With
Chris Kozloski
March 14, 2020
Great Deal, great truck, great people as always. Always a pleasant experience at sunny side Toyota! Thanks! I’ve been a customer for 13 years and counting. pleasant experience at sunny side Toyota! Thanks! I’ve been a customer for 13 years and counting. More
by TheBeckFamily
Employees Worked With
Al Phillips, Jason Podojil, Jordan Baker, Sarah Buchanan
March 13, 2020
Oil Change and Rotation Dealership was easy to schedule service with over the phone. Arrived for drop off and used courtesy shuttle service which is very convenient when I ne Dealership was easy to schedule service with over the phone. Arrived for drop off and used courtesy shuttle service which is very convenient when I need to get back to work while my car is being worked on. There was no wait time for the courtesy shuttle which was great. More
by eric4985
Employees Worked With
Chris Kozloski
