Westside Toyota

I just bought a Rav4 Hybrid at Westside Toyota and couldn't be happier with the professional and efficient help I received from Sarah Buchanan. Sarah answered all of my questions, took calls and text couldn't be happier with the professional and efficient help I received from Sarah Buchanan. Sarah answered all of my questions, took calls and texts immediately, arranged appointments to see me with ease, and was a pleasure to work with. I had an unusual circumstance arise in the process and Sarah and Al Phillips, who helped me purchase a few cars in the past years put their heads together and provided the perfect solution. I started out requesting a new car and ended up with the perfect slightly used car. I couldn't imagine better service. Thank you!!! More

I purchased my new 2023 Highlander in November of 2022. It wasn’t until I picked up the car that I was told that I would only get 1 key fob. Because of a chip shortage and I should get the second one in 1 It wasn’t until I picked up the car that I was told that I would only get 1 key fob. Because of a chip shortage and I should get the second one in 10 to 12 weeks. Well now it’s going on 20 weeks and NO update or key fob !!! Unacceptable and very disappointing! Makes me think twice about purchasing another Toyota… More

My Matrix is 13 yrs old but, when they got thru, it drove like new! Was teated as Sunnyside would. Nicest people. like new! Was teated as Sunnyside would. Nicest people. More

DO NOT BUY FROM HERE! !! Buyer Beware!!! (Inflated 5 Start Ratings on this business as they push for reviews on Final Sales!!!) NOTE-Alleged Predatory Business Practice !! Buyer Beware!!! (Inflated 5 Start Ratings on this business as they push for reviews on Final Sales!!!) NOTE-Alleged Predatory Business Practices. I am writing this review after my warranty period with them so there is no retaliation. This is my first vehicle from this dealer and I get the impression things have changed with the recent new management of Five Star Auto Group, LLC. The Bad - Red Flags 1. "REQUIRED" Options on preowned Vehicles (Paint Correction & Nitrogen Tires) 2. Sales People are High Pressure and Unorganized 3. Rude Staff 4. Upper management treated Techs poorly. 5. Long Wait Times. The Good 1. Let the car be put on a lift so I could do a personal inspection. #1 ISSUE - Westside Toyota had a 2015 Honda Fit listed for 13,999. The Final sale paper I was originally presented with had the car listed at 18K.. They brought in the salesperson who stated they were non-negotiable on the price and were rather stern with me when discussing how I expected there to be a max of $1000 for Tax/Title/Fees associated and was planning to be around the 15k range total. I was told they have "Nitrogen Tires" that are $400 PER TIRE. This was a non-negotiable item that they do "On All our Pre-Owned Vehicles". Only after hassling did they take off this fee BUT THEY DISCOUNTED THE ORIGINAL PURCHASE PRICE INSTEAD OF TAKING OFF THE FEE FOR THE TIRES (Shady because I do not know what agreement there is for the Nitrogen system in the document) I was then told that they did a paint correction on the vehicle for $1000. I don't know what they did because this car is a 2015 and had chips in the paint along the hood and rear panels. It's my thought that they are including these "Bonus Features" To reduce the negotiating room for their customers when buying the vehicles as they will sit and let you cook waiting for "Upper Management" to approve taking off-the-line items. #2 Issue - Sales People are under High Pressure and Unorganized In tandem with #1, I had to repeatedly ask for copies of what I was signing (Foreshadowing #3). When I wanted to take time to read the documentation through I felt rushed. When we talked about the price they were on the top end and multiple times I had to push back against "Document Fees" and other add-ons. When we finally agreed on a price the salesperson stated "And If we Do that Price You will Do that Today!?" I could tell he was anxious and I got the Feeling he was just trying to extract as much value out of me rather than actually wanting to work with me and my needs. #3 Issue - Rude Staff Specifically, when I request copies of documentation that I had signed as part of agreements to #2 I was told that I already had it and already agreed on the final price. I never agreed on the final price and just initialed the price the sales representative stated when I was with him $15,500. When I request a copy of this document where I agreed to the final Price the sales Rep (Samantha) got up and started her way to the printer where she Mumbled "xxxxing Christ" Under her breath (I distinctly remembered this and did not hear this incorrectly she actually said this) as I have never had such inappropriate behavior when I want to protect myself after the shady dealings of #1 Issue. Laster Found Out that I DIDNT Sign a Final Agreement and they produced a New Document for me to Sign. #4 Issue - Upper Management Treated Techs Poorly. When the salesperson talked to the Technicians about allowing me to inspect the car there was a clear tone change towards the Technician from the Sales rep that just felt cold. Along the lines of "Just let him do what he wants. Ok?" There was a Missing Jack Stand that I questioned about and they did get me another after I mentioned it but not the insert to strap it down. I was originally told "They don't include them nowadays" Despite this car having a spare in the Trunk.... More

I worked with Courtney and she made everything flow smoothly. She took the stress out of car buying, was courteous and made me feel like I was a friend vs a customer. smoothly. She took the stress out of car buying, was courteous and made me feel like I was a friend vs a customer. More

Im so grateful to say I had worked with Sarah Buchanan! She has helped me find the perfect first car! She’s a Joy to work with!! Excellent work(: She has helped me find the perfect first car! She’s a Joy to work with!! Excellent work(: More

Everyone very helpful, especially salesperson, Ashley N. Answered all my questions and concerns and very patient. Would definitely recommend this dealership. Answered all my questions and concerns and very patient. Would definitely recommend this dealership. More

Fast and friendly service…my sales representative and the finance manager were great to work with and very knowledgeable on programs and options that were available finance manager were great to work with and very knowledgeable on programs and options that were available More

We loved our experience at this dealership! We had dealt with another local Toyota where we had purchased 2 Lexus products previously. but after placing a sale there were issues with sales co We had dealt with another local Toyota where we had purchased 2 Lexus products previously. but after placing a sale there were issues with sales communication that had us doubting us ever getting the vehicle. While we realized that the last year and a half were difficult for all, we felt as if we where somehow not being treated as well as previous sales had been. About a month and half month ago we drove by Westside Toyota in N Olmsted and just walking in felt a difference. Courtney was helpful, answered our questions, and guided our eventual process of purchase and delivery of our vehicle. Even thru vehicle allocation/delivery issues that have hit dealerships ( and an AutoShow borrowing local dealership allocated vehicles for display at the event ), it took less than 6-7 weeks to have our vehicle in hand!!! Our thanks to the dealership and to Courtney and Matt for making and closing the deal so easy and worthwhile. Having had multiple Toyota/Lexus vehicles, we can say love our new Toyota. :-) More

Samantha Stoltz and Matt Blaha were very knowledgeable, professional, and could not have been more helpful. Excellent service. professional, and could not have been more helpful. Excellent service. More