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Westside Toyota
North Olmsted, OH
3,448 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 01, 2025
Service advisor, Rick Vega, was thorough, knowledgeable & gave pros & cons of needed car repairs. He left decisions up to me. Service technician did an excellent job doing repairs. Car runs great. gave pros & cons of needed car repairs. He left decisions up to me. Service technician did an excellent job doing repairs. Car runs great. More
by Sue
Employees Worked With
Rick Vega, service advisor & service technician number 999203
March 21, 2025
I believe they take advantage of the client when the client is in a vulnerable state. There are 5 bolts (called studs) attached to the wheel and the 5 lug nuts attach to these studs to hold your whee client is in a vulnerable state. There are 5 bolts (called studs) attached to the wheel and the 5 lug nuts attach to these studs to hold your wheel in place. I needed these replaced. The 5 studs and lug nuts (parts) should cost the dealer under $30. I know they have to pay the mechanic proper wages, which are significant and warranted, but the entire procedure of replacing these parts should take less than an hour. What do you think a fair price would be for this? An hour of wages, plus $30 in parts... Well, I was charged $469.28. This included almost $40 for shop supplies. What shop supplies? They didn't know, but I was told they are legally required to charge me up to $40 for shop supplies. True? They didn't have the bolts and nuts on hand, so they had to hold my car overnight, which required me to rent a vehicle. I rented a corolla from them for one day, which cost me almost $50. They wouldn't comp this. I was also told that I'd probably need to replace my rim for an additional $600+. I didn't and it was fine, but thanks for the suggestion. Then they asked me to rate their business. More
by Baysig
Employees Worked With
Adrianna Anderson
March 15, 2025
It’s a good overall dealership. I think they could do a better job of explaining Bessarabia services needed in the service department, basically how it was determined the service wa I think they could do a better job of explaining Bessarabia services needed in the service department, basically how it was determined the service was needed. More
by Rjdennis
Employees Worked With
Remon Abusada
February 26, 2025
As always, Toyota Dealership in North Olmsted is great. People are friendly and professional. Aaron was fantastic and provided feedback. As my Service Advisor i would highly recommend him to my friends and People are friendly and professional. Aaron was fantastic and provided feedback. As my Service Advisor i would highly recommend him to my friends and family. 5 Star service for sure! More
by snbgleason
Employees Worked With
Aaron Trainer
January 28, 2025
A Friendly Staff, especially Braden, and very helpful. Returned my calls and my texts promptly. Worked with me while I was purchasing my car and answered my questions. Enjoyed having Braden as my salesma Returned my calls and my texts promptly. Worked with me while I was purchasing my car and answered my questions. Enjoyed having Braden as my salesman. Thanks westside toyota! More
by Alice Baldwin
Employees Worked With
Braden herald, Jacob zeitz
