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1,421 Reviews of Westside Lexus - Service Center
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October 20, 2024
service is terrific very well done staff is always very helpful timing and wait time was good as well helpful timing and wait time was good as well More
by JDINKIN
Verified CustomerEmployees Worked With
October 17, 2024
Would be nice if dealership had snacks for those waiting for long periods of time for service. for long periods of time for service. More
by lizixc3
Employees Worked With
September 11, 2024
We love Jeffery. He’s been there for us for the 30+years we’ve done business with Westside and it’s such a comfort to have someone you trust when you’re going throug He’s been there for us for the 30+years we’ve done business with Westside and it’s such a comfort to have someone you trust when you’re going through unfamiliar processes and spending so much money. More
by dberg79
August 30, 2024
Daniel was efficient and helpful. I have been going to Westside Lexus since 2000 and have never received anything but outstanding service. Don’t even think about going anywhere else w I have been going to Westside Lexus since 2000 and have never received anything but outstanding service. Don’t even think about going anywhere else when I need service or want to purchase a new car. More
by Cindy
Employees Worked With
August 14, 2024
The experience of having my car serviced was excellent. My needs were addressed and the work was done in a timely manner. Very pleasant and professional! Daniel Kang was very nice and professional! He did My needs were addressed and the work was done in a timely manner. Very pleasant and professional! Daniel Kang was very nice and professional! He did a great job 👏 with handling my concerns and questions. He is an asset to the company! More
by Bounty Hunter
Employees Worked With
July 31, 2024
Great service, delivered quickly and on time. Very friendly and efficient staff. Excellent waiting area, very clean and customer friendly. Would definitely recommend Westside Lexus. Very friendly and efficient staff. Excellent waiting area, very clean and customer friendly. Would definitely recommend Westside Lexus. More
by Rick
Employees Worked With
July 29, 2024
I took in my 2005 RX for an engine light issue and expected to drop off my car and leave with a loaner car, as the scheduler said when I made my appointment. But the service advisor obviously did no expected to drop off my car and leave with a loaner car, as the scheduler said when I made my appointment. But the service advisor obviously did not want to work on my "old" car and told me that loaners are only given to people who service their car. I would have to wait 2 hours for the diagnostics to see what was causing the engine light and then agree to service it before I could leave with a loaner car. The only reason I was there was to have my car fixed. Turns out they are owned by the same family that owns Northside Lexus, and Northside told me that they do not work on older cars. So, Wilbur did not explicitly say that they would not service my car, but he was not making me feel welcome. NEVER AGAIN will I go to Westside Lexus dealership for anything. More
by xmartinezcpa
Employees Worked With
June 28, 2024
Fair, efficient, doesn't try to upset. I had the best dealership service experience here! Recommended! I had the best dealership service experience here! Recommended! More
by dwh
Employees Worked With
June 28, 2024
I had my 2021 Lexus serviced at West Side Lexus on 06/08/24. .The service advisor Andrew Nagler rude and unprofessional. The right front tire had come off the rim while driving. West side quoted $389 06/08/24. .The service advisor Andrew Nagler rude and unprofessional. The right front tire had come off the rim while driving. West side quoted $389 for a new tire. I checked price online much cheaper. I bargained with them, finally got the price down to $351 everything included. Got my Lexus back after service. I asked the service advisor if everything Ok, and if my Lexus needs alignment. He said everything Is fine. While driving back home after service I could feel the steering pulling towards the right side. Took it to a 3rd party shop, they looked and said, the front end axel needs alignment, and replaced 2 more tires, because West Side Lexus Katy Houston Texas 77079 did a very poor job. Replaced 2 tires and alignment free form 3party shop. Now my Lexus runs like a champ. More
by sijbandit
June 11, 2024
I’ve been with Lexus for over 10 years. This is my first time working with Daniel, and I’m glad he took over as my service consultant. excited to continue to work with him in the future. This is my first time working with Daniel, and I’m glad he took over as my service consultant. excited to continue to work with him in the future. More
by Adrian
Employees Worked With
