Westside Lexus

Purchase of Lwxus RX 350 We began looking for our new car by dealing with dealerships throughout Houston. By far, the most accommodating was Westside Lexus. James Vu was very We began looking for our new car by dealing with dealerships throughout Houston. By far, the most accommodating was Westside Lexus. James Vu was very courteous, professional, knowledgeable, and communicative of any of the salesmen we dealt with at other dealerships. Since the purchase, he was stayed in communication with us and check on our satisfaction with the car. Addison Roy, the delivery specialist, was also extremely helpful. We will definitely continue to go to this dealership and recommend them to others. More

Westside Lexus Experience Referred on recommendation of Margerie Loeb (Victoria, TX), a good friend and current customer, that she was very happy with Westside Lexus. I live i Referred on recommendation of Margerie Loeb (Victoria, TX), a good friend and current customer, that she was very happy with Westside Lexus. I live in College Station and work in Bellville on Fridays, and stopped by on Fri after work and impressed with my whole experience at Westside. Dean was first to see me and took me on a test drive in the ES hybrid, the type of car that I was interested in buying. Steve also helped answer some questions, and after purschase, Gary did a great job, along with Dean of explaining the details of the electronics. The car is great and I am very happy. I traded in a 2007 Lexus 350 GS that I bought from the Toyota dealership in Bryan, TX in 2009, and was very impressed with the dependability of the car. Great job guys! Mike More

wonderful and smooth wonderful working with Shannon George and Paul Rockett. I was a stress free experience all around. Looking forward to my future purchases with Lexus wonderful working with Shannon George and Paul Rockett. I was a stress free experience all around. Looking forward to my future purchases with Lexus. Thanks More

Lexus GS-350 recall service 5/14 This was a repetition of my usual experience with Westside Lexus service. Josh Guerra promptly processed the service request and loaner car transacti This was a repetition of my usual experience with Westside Lexus service. Josh Guerra promptly processed the service request and loaner car transaction. My car was ready when promised. The service I requested in addition to the recall service was done correctly. More

SC 430 Alignment Issue After installing performance coil over shocks in my SC 430 and 3 trips to my neighborhood Firestone, my alignment issues were not resolved. I then br After installing performance coil over shocks in my SC 430 and 3 trips to my neighborhood Firestone, my alignment issues were not resolved. I then brought it to Westside Lexus service where they were able to diagnose and fix the rear toe issue. Since I had it in, they also took care of some routine maintenance. My service writer Scott B. was efficient and friendly. The 20% off labor promotion for Memorial Day weekend and the loaner car were definite plusses! Now my wife wants a new RX 350... More

Westside Lexus Service Center Called Dave to schedule 45,000 mile check for my 2011 Lexus GX. He promptly returned my call, set appt. Date and time. When I arrived at Westside Lex Called Dave to schedule 45,000 mile check for my 2011 Lexus GX. He promptly returned my call, set appt. Date and time. When I arrived at Westside Lexus service center, a welcome sign was awaiting me as I pulled in! This was new, as I have used this service center for many years. I waited while my car was serviced as Dave had informed me it would take 1.5-2 hrs. Exactly 1.5 hours later it was complete. My car always receives a complementary wash, which I love. Check out staff was efficient and friendly. Love Lexus! More

Consistent quality service I have always had consistent quality service with Laura Brown, she is efficient and professional. My first service advisor sucked and since I started I have always had consistent quality service with Laura Brown, she is efficient and professional. My first service advisor sucked and since I started working with Laura I have been pleased. She gives feed back, calls prior to appointment; I keep returning to this location really because of the quality of service from Laura. Herb is her driver and he is so pleasant- they don't have gentlemen like him around. More

Fantastic Experience From the moment we walked in we were treated with respect and as serious customers, very unlike other luxury dealerships we were considering for a new From the moment we walked in we were treated with respect and as serious customers, very unlike other luxury dealerships we were considering for a new car. We had a few issues with getting approved for the lease, but Susan and Mike diligently worked to get the deal going. Addison was great, showed us the features of the car and answered all questions we had. Was a real pleasure to work with the team, and we will certainly return to Westside Lexus in the future. More

Service We have always received excellent service from Westside Lexus. They are honest and the work is always excellent. They try to help us save money whic We have always received excellent service from Westside Lexus. They are honest and the work is always excellent. They try to help us save money which we appreciate. More

Westside Lexus Collision Department Took RX-450h to Westside Collision for body damage that occurred in a parking lot. I showed up at appointed time and everything was set to go includin Took RX-450h to Westside Collision for body damage that occurred in a parking lot. I showed up at appointed time and everything was set to go including having a rent car onsite as promised. Repairs were excellent and finished a day earlier than scheduled. This is my 8th Lexus and as always Westside Lexus has excelled in both their sales and service departments and has been in my family for 15 years. Where I used to absolutely dread going to a car dealership for either sales or service I cannot begin to say how nice and pleasing it is to go to Westside Lexus for either. Unfortunate for me that I have had to go to Westside Collision 3 times in several years but very fortunate that I have had Westside's Steve Conrad and Jason Bibb to take care of my vehicle. John Wofford, Houston TX More