Westside Lexus

The service manager is always professional and honest, I have never been advised to purchase any service that was not needed. My service manager knows my vehicle and is able to find the history of all repai have never been advised to purchase any service that was not needed. My service manager knows my vehicle and is able to find the history of all repairs and stands behind the work. More

This is the second Lexus that I have bought from "Mr. John". He is a true professional and an excellent sales person. I like his attitude and he knows the vehicle that he is selling you. He goes out "Mr. John". He is a true professional and an excellent sales person. I like his attitude and he knows the vehicle that he is selling you. He goes out of his way to make sure you understand what you have purchased before you drive away. I like doing business with people who actually know the product they are selling. Thank You Mr. John Bill Lichenstein More

WE WORKED WITH JEFFERY BYERS. A VERY KNOWLEDGABLE AND EXCELLENT SALESPERSON.WE WOULD RECOMMEND HIM TO ANY OF OUR CLOSE FRIENDS WHO WANT TO BUY A LEXUS. EXCELLENT SALESPERSON.WE WOULD RECOMMEND HIM TO ANY OF OUR CLOSE FRIENDS WHO WANT TO BUY A LEXUS. More

Mary was awesome and very professional. When coming down to the negotiating, I was told by my lender there would be no haggle and the lowest price possible. This was the divide. Somewhere someone was not be to the negotiating, I was told by my lender there would be no haggle and the lowest price possible. This was the divide. Somewhere someone was not being honest. I gave Mary my agreement (in print) with my lender , and it was kind of overlooked. Lender even described her as a sort of fleet manager, and I would not deal with haggling. There was haggling back and forth. I was a little confused by this. I know it's kind of a hot car right now, and Mary mentioned that. But overall she was a sweetheart. And would recommend her to anyone. More

Technology issues were solved by Miss Emily Cook and financial service manager Mr. Paul Rocket and sales man Mr. Carl Gordon and westside lexus were extremely considerate of people like me who is ignora financial service manager Mr. Paul Rocket and sales man Mr. Carl Gordon and westside lexus were extremely considerate of people like me who is ignorant and has no computer technology knowledge. Thanks . Nayana Y. Mehta More

She was extremely efficient and courteous. I have used her in a previous Lexis purchase and was impressed. Also, I had good service with my previous car. her in a previous Lexis purchase and was impressed. Also, I had good service with my previous car. More

Josh always takes care of me. He is friendly, accommodating, and helpful in every way. West side Lexus in Houston always gives great service to their customers! accommodating, and helpful in every way. West side Lexus in Houston always gives great service to their customers! More

Prioritized importance of what needed to be done right now. Contacted me as soon as my car was ready. Met with me afterwards to discuss next check & when. now. Contacted me as soon as my car was ready. Met with me afterwards to discuss next check & when. More

It's the best service in town of any dealership around! Always excellent! It has the most efficient system of providing superior service to their customers. Highly recommend! around! Always excellent! It has the most efficient system of providing superior service to their customers. Highly recommend! More

I have always been welcomed by the front employees of the service area when I enter the service area. the service representative, David Palmer, has been very helpful and friendly. People complete the work in service area when I enter the service area. the service representative, David Palmer, has been very helpful and friendly. People complete the work in the time estimate they give or even earlier. I have had pleasant experience every time I visited the service center. The technician who worked on my ES350 (2011) was Daniel Jaya ( I think). If you have a requirement to get at least one technician's name in this review, then ask your people to PRINT their name on the card they leave in the car when they service it. More