Westside Lexus

Mike & team always remember my specific issues & are always willing to help! One of my issues had to do with a steering problem.....that required some parts being replaced. I can always depend on f are always willing to help! One of my issues had to do with a steering problem.....that required some parts being replaced. I can always depend on fantastic service which is why I have developed this brands loyalty! Keep up the excellent work. More

In 2001 I purchased my first Lexus here at Westside Lexus and have always used the service at the dearlership for all work on my vehicle. My experience with all personnel at Westside with whom I've had cont and have always used the service at the dearlership for all work on my vehicle. My experience with all personnel at Westside with whom I've had contact has always been exceptionally friendly and profesional. Josh Guerra, my current service advisor makes me feel as if I am trully part of the "Lexus Family". It was Josh that contacted John Perish when I was ready to invest on my second Lexus. John made me feel extremely confortable while going through this somewhat stressful process. He is extremely profesional and patient, endulging our every wish. I would recommed without reservation, Westside, Josh Guerra and John Perish to anyone I know interested in purchasing a high quality vehicle. I hope to continue working with Westside and the very outstanding crew while enjoying my new vehicle. More

Great Service by my technician and Charles Perkins! Charles is a great service person he hears and make sure my comncerns are met! Thank You Charles is a great service person he hears and make sure my comncerns are met! Thank You More

This was our 6 mos./5,000 mile check up for our new RX350. We have always owned Infinities, and been very pleased with t hem for over 25 years. This is our first Lexus, and we are so pleased with the RX350. We have always owned Infinities, and been very pleased with t hem for over 25 years. This is our first Lexus, and we are so pleased with the performance. We are more impressed by the Lexus service at Westside Lexus. It was like checking into a Four Season hotel. Hazel was most attentive , and always had time to answer any questions we had before the service appointment and at the time of pick up. An excellent experience. More

Just great people to work with, always friendly, we had some major repairs on an ES 300 with 100,000 + miles Could not have been better and loved the loaner... Jack Kendall and Co hires the best in the bu some major repairs on an ES 300 with 100,000 + miles Could not have been better and loved the loaner... Jack Kendall and Co hires the best in the business! More

The service I recieved was excellent. I was in and ou within two hours. Everyone was very professional and friendly. As always going in for service is always a very pleasant experience within two hours. Everyone was very professional and friendly. As always going in for service is always a very pleasant experience More

Everything was great! I didn't catch the name of the man who greeted me, but I did notice that he remembered me when I returned my loaner car & picked up my car. I always feel like I am communicated to in who greeted me, but I did notice that he remembered me when I returned my loaner car & picked up my car. I always feel like I am communicated to in a thorough way in regards to what is going on with my car. More

$408 seems way high for replacing an oxygen sensor. But $408 seems way high for replacing an oxygen sensor. But the wait was short and the dealership has a very nice area to lounge in. $408 seems way high for replacing an oxygen sensor. But the wait was short and the dealership has a very nice area to lounge in. More

I've taken my car to other dealerships in Houston and by far Westside Lexus has the best customer service than any other. The service consultant is wonderful, she is elaborate with any work that has to be c far Westside Lexus has the best customer service than any other. The service consultant is wonderful, she is elaborate with any work that has to be completed on my car. Very pleased with the service. I am looking forward to taking my car there for as long as I own it. More

My definition of customer service: realizing the customer's needs and striving to meet these needs in a professional manner. Westside Lexus rates a 10+ on customer service. You guys are awesome an customer's needs and striving to meet these needs in a professional manner. Westside Lexus rates a 10+ on customer service. You guys are awesome and I thank you! More