Westside Lexus

I have always been welcomed by the front employees of the service area when I enter the service area. the service representative, David Palmer, has been very helpful and friendly. People complete the work in service area when I enter the service area. the service representative, David Palmer, has been very helpful and friendly. People complete the work in the time estimate they give or even earlier. I have had pleasant experience every time I visited the service center. The technician who worked on my ES350 (2011) was Daniel Jaya ( I think). If you have a requirement to get at least one technician's name in this review, then ask your people to PRINT their name on the card they leave in the car when they service it. More

Excellent service. I purchased the car out-of-state and this was my first visit to a dealership in Houston. This will be the location that I will have all my service work performed. this was my first visit to a dealership in Houston. This will be the location that I will have all my service work performed. More

Buying a Lexus with Susan Blackwell was a great experience. She was very helpful and able to accomodate my schedule and needs. I've had the car a couple weeks now and just love it. Great job! experience. She was very helpful and able to accomodate my schedule and needs. I've had the car a couple weeks now and just love it. Great job! More

I called Lexus Service Center to make an appt. Someone was supposed to follow up & call back. No one did. I had to call again. was supposed to follow up & call back. No one did. I had to call again. More

Mary Margaret and Dave are always a pleasure to work with. I wouldn't consider going anywhere else! Bill was wonderful in pickup/delivery of my car and even noticed that my inspection sticker was expi with. I wouldn't consider going anywhere else! Bill was wonderful in pickup/delivery of my car and even noticed that my inspection sticker was expiring this month and spoke with me about having the service department handle. And Daniel Toya did a great job of servicing my car (Lexus 460LS). Thanks very much to your entire team!!! (the only thing hard was submitting this review. tried 3 times with my original username and password, and it failed each time. I've had to completely create a new account and am hoping it goes through this time) More

An urgent service was granted. Everything went smoothly. No snacks was available. Keys was not available once service was paid for; resulted in extra waiting. No snacks was available. Keys was not available once service was paid for; resulted in extra waiting. More

I purchased my Lexus IS 350 FSport in October of 2013 from Alex Winnicki at Westside Lexus. I actually used the reviews on this website as well as Google reviews and a referral from a co-worker when dec from Alex Winnicki at Westside Lexus. I actually used the reviews on this website as well as Google reviews and a referral from a co-worker when deciding to approach Westside Lexus. Alex was very professional, knowledgeable and courteous and did not pressure me at all to make a decision. The car I wanted was not available in Houston at the time and Alex worked very hard to find me the exact car I wanted and made a trade with another dealership to get it in. We negotiated a fair market price for the car without any hassles or tricks. The car came in earlier than expected which was a pleasant surprise. I was pre-approved for financing the car at a federal credit union and Paul Rockett, the Finance Manager, actually found me a better rate. Overall, I was very pleased with my new car purchase from Westside Lexus. More

Was told Westside would pick up your car for service when I purchased the car. When I booked online I mentioned I wanted to do that. Didn't know about the confirmation email so I never opened till the morni I purchased the car. When I booked online I mentioned I wanted to do that. Didn't know about the confirmation email so I never opened till the morning of the service only to have someone call me and stated that I have to call in person and it's a two person per day per advisor limit and I would have to call two weeks in advance....Why have the new car sales promote this when it isn't true unless you do this and that...etc. Use to having the advisor meet me when I get there....greet me when I get back....(ala Sewell Cadillac)....First time there...didn't know where my advisor was....didn't know where to go to pay until I asked someone..... Just use to Sewell where they treat you like a king!! Loved the ideal of a loaner and not having to deal with filling up the tank...but I'm only about 2-3 miles to the dealer so.... More

I actually shopped several different dealerships with several different types of cars in same price point and nothing compared to Lexus and the experience I had with Chris at Westside. Not only did I r several different types of cars in same price point and nothing compared to Lexus and the experience I had with Chris at Westside. Not only did I receive a good purchase price but I felt that I could rely on him if i had any problems in the future. As a single, professional woman being able to count on and trust the people that you purchase your vehicle from is imperative. I would and will recommend any of my friends and family to this dealership and in particle Chris. More

Quick response when I drove up; Dave saw me right away and problem was fixed in a timely manner. I appreciate having my car washed. and problem was fixed in a timely manner. I appreciate having my car washed. More