Westside Lexus

Purchase of vehicle on-line I purchased an 11 year old RX 330 online (without test drive or seeing in person). Doug Phillips was professional in all aspects of the transaction. T I purchased an 11 year old RX 330 online (without test drive or seeing in person). Doug Phillips was professional in all aspects of the transaction. The vehicle arrived in the exact condition as Doug explained and as a precaution, I had the vehicle inspected by the local Lexus dealership. All checked out in excellent condition. I highly recommend doing business with Doug and Westside Lexus. More

New car warranty service in for first well-baby on my new ES; all went quickly and efficiently. Laura Brown did a good job of handling my first service on the car. in for first well-baby on my new ES; all went quickly and efficiently. Laura Brown did a good job of handling my first service on the car. More

Good Job, Laura Brown and Westside Lexus Laura Brown coordinated the 45,000 mile check of our RX350 Lexus in a time-effective way. Additional maintenance items were accomplished, making our Laura Brown coordinated the 45,000 mile check of our RX350 Lexus in a time-effective way. Additional maintenance items were accomplished, making our vehicle ready for a trip. Bob Quitzau More

Hai Ho - gave superior customer Service! This is how Customer Service is supposed to be! Met me at door, loaner car ready, was dead on on how long it would - gave superior customer Service! This is how Customer Service is supposed to be! Met me at door, loaner car ready, was dead on on how long it would take, and met me personally when I picked car up! Well done! More

Westside Lexus is great! Not much to say except I have been a Lexus buyer since 1996! I would that think that speaks for the sales and service at Westside. Not much to say except I have been a Lexus buyer since 1996! I would that think that speaks for the sales and service at Westside. More

Best Service Anywhere Westside Lexus provides the best customer service I have ever received. It will be hard to purchase another manufacturer's automobile, just because of Westside Lexus provides the best customer service I have ever received. It will be hard to purchase another manufacturer's automobile, just because of the excellent service department and the respect the sales staff affords. More

Another GX! I had a great experience with Lexus again. Outside of having a good experience with my previous Lexus, the service is what made me return. My sales pe I had a great experience with Lexus again. Outside of having a good experience with my previous Lexus, the service is what made me return. My sales person, Kyle is very laid back and makes you want to buy a car, even if you didn't plan to. No one ever likes the guy who does the numbers, unless they have perfect credit, but Homer found a way to make it a pleasurable experience. More

Excellent service for 75000 miles My loaner car was ready by the time I brought my car for service. In addition to the regular 75000 miles service I requested tires alignment and the s My loaner car was ready by the time I brought my car for service. In addition to the regular 75000 miles service I requested tires alignment and the steering wheel to be aligned at the center of the dash board. By the end of the day the car was ready and the extra service I requested was complete and my car felt excellent when I drive it. I had my wheel alignment done in a local shop previously and I was not happy with the results, the car felt worse than when I brought in. The wheel alignment in a local shop was about half the price i paid for in the west side Lexus dealer but even though I was pleased with the job performed by the Lexus dealer. More

Service Review My RX350 went into distress on the Houston freeway at night while I was traveling. I called Roadside Asst & they immediately told me what the flashing My RX350 went into distress on the Houston freeway at night while I was traveling. I called Roadside Asst & they immediately told me what the flashing indicator lights meant and to have vehicle taken to nearest dealership for service repairs. Since it was late, I called the direct line of my service manager, Scott Bissonette at Westside and left a detailed message as to why my vehicle was towed in. I was leaving on a business trip the next morning & requested he leave me a voicemail regarding his findings and how to handle repairs. Scott was very efficient in getting that information to me and putting me at ease. He also was prepared with the cost and was checking on my warranty. I was very pleased when he assured me that my vehicle would be completely repaired and ready for pickup by the time I returned a few days later from my trip. It was seamlessly executed and professionally handled. I have always felt confident that the service department at Westside and Scott Bissonette are exceptional. This was one more example of why I love owning a Lexus! More

Service above and beyond the norm Our vehicle was diagnosed with a dead battery by a third party roadside assistance technician. We took the vehicle to Westside Lexus with the intent t Our vehicle was diagnosed with a dead battery by a third party roadside assistance technician. We took the vehicle to Westside Lexus with the intent to replace this battery. However the diagnostics indicated it was the alternator that may be causing the problem becasue it was testing outside the normal recommended range. The Westside service manager took time to explain the service on the vehicle, and propsects for potential battery issues in the future because it (the battery) had been drained. After replacing the alternator the battery tested good, but given the explanation and the reasons for potential battery problems in the future it was not worth taking the risk to be stranded somewhere remote More