Westside Lexus

Professional service department Easy and fast check-in with appointments on-time. Fast service and good communication about additional work needed. Easy and direct check-out. Nice Easy and fast check-in with appointments on-time. Fast service and good communication about additional work needed. Easy and direct check-out. Nice to deal with a professional group of people. Always a pleasure to deal with Laura Brown, professional, efficient, helpful and friendly. More

Always professional, quality & courteous service! I've owned 3 Lexus vehicles since 2010, all purchased at Westside and all serviced from day one by Josh Guerra. Is the service area busy? Well of cour I've owned 3 Lexus vehicles since 2010, all purchased at Westside and all serviced from day one by Josh Guerra. Is the service area busy? Well of course it is. Lexus sells a bunch of new vehicles and has a an even greater number to service. I set an appointment online and when I get there, I may have to wait just a few minutes. Hey, that's acceptable. Josh always has a friendly greeting and has my paperwork ready, so I sign in and grab a coffee, while I generally wait for my vehicle. If it's going to be a long wait Josh has a loaner ready for me. I've never had anything to complain about. He is the best service consultant in my opinion. More

Platinum service from start to finish! I can't give enough praise to Steve Davis and Mary Margaret McGowan at Westside Lexus for their phenomenal service, professionalism, and a truly seaml I can't give enough praise to Steve Davis and Mary Margaret McGowan at Westside Lexus for their phenomenal service, professionalism, and a truly seamless, pleasurable, buying experience. My previous Lexus was traded in for a new little beauty after 19.5 years. Does that speak to the reliability and quality of Lexus? Yes, I'm a walking Lexus advertisement, and proud of it. Steve and Mary far exceeded customer service expectations and ensured I had every option patiently explained to me. Outstanding care and caring. THANK YOU! More

Do your homework before taking your car to Westside Lexus. I recently took my 2010 ES350 into Westside Lexus for a passenger airbag recall. The day before the appointment, my passenger door outside handle bro I recently took my 2010 ES350 into Westside Lexus for a passenger airbag recall. The day before the appointment, my passenger door outside handle broke so I asked them to fix it. They replaced it with a new one for $473.00. I thought that was high so I went home and researched online to find out I could have bought a new genuine Lexus door handle for $174 vs the $282 Westside charged and I could have had a local auto shop install it for $80 vs the $169 Westside charged. I could have saved $197, not including tax. You can't trust Westside. They will gouge you. More

Rating for 30,000 annual check-up Westside Lexus has provided me with great service since I acquired my RC 350 in 2015. The quality of my RC and the service that Westside Lexus has pro Westside Lexus has provided me with great service since I acquired my RC 350 in 2015. The quality of my RC and the service that Westside Lexus has provided me has been 5-stars. Westside is an outstanding dealership and they sell the best cars in the car industry. More

Botched engine repair job Lexus failed to repair a cam shaft seal leak. They returned the car to me several times with engine noise and rough idling. This took 2 weeks. 2 month Lexus failed to repair a cam shaft seal leak. They returned the car to me several times with engine noise and rough idling. This took 2 weeks. 2 months later the cam shaft failed. At first Lexus did not take responsibility and asked for more money for additional service. When it was discovered the cam shaft gear was damaged due to the earlier repair, the susbsequent repair was done at no cost. When I picked up the car, it failed within 2 miles of the dealership. After 2-1/2 weeks, it was finally returned, but the car still does not run smoothly as it did before. I will never use this service center again. For a premium price, I expect premium service done correctly. I did not get what I paid for. More

Chris Nemoto is Amazing! I would give Chris Nemoto 10 STARS! I don't mind taking my car in for service. If I need a car for the day, Chris takes care of that. He is very pr I would give Chris Nemoto 10 STARS! I don't mind taking my car in for service. If I need a car for the day, Chris takes care of that. He is very professional, knowledgeable, patient and very polite. He carefully explains what I need and why! I would not take my car anywhere but Westside Lexus! Everyone there is very friendly and helpful from the minute I drive in to the checkout counter. More

Why bother 130 dollars for an oil change and 2 .5 hours later I find out from the lady at the counter that my car had been ready. In these 2.5 hours I only step 130 dollars for an oil change and 2 .5 hours later I find out from the lady at the counter that my car had been ready. In these 2.5 hours I only stepped out to the bathroom once. They did not bother to call the ready batch a second time. And when I asked why are they not repeating the announcement, she lied, saying we did. I was next to the counter the whole time. Go there only if you are retired and have all the time and money in the world. More

Fantastic Service Department I am on my 3rd Lexus, since 2004. I have been using Dave Haas as my Service Advisor. His understanding of my concerns are great; He makes suggestio I am on my 3rd Lexus, since 2004. I have been using Dave Haas as my Service Advisor. His understanding of my concerns are great; He makes suggestions on items that need attention, that I am not aware of. He is very pleasant and professional to deal with. I recently bought my wife a Lexus RX-350, mainly because of the relationship I have extablished with West Side Lexus. And the person I deal with regularly is Dave Haas. More

Best Customer Service! I've been asked why I don't trade my 2 10 year old Lexus vehicles and purchase new ones. My answer is simple, I don't have to because of the service a I've been asked why I don't trade my 2 10 year old Lexus vehicles and purchase new ones. My answer is simple, I don't have to because of the service at Westside Lexus. Not only do they service my cars extremely well, the customer service is unbeatable! Andrew Tran goes out of his way to take care of me and all my questions. Even when he is off the clock! How many service people do you know that will answer phone calls or text messages from clients on their days off? Not very many, but Andrew does. He gets me an appointment that works with my schedule, has a loaner car waiting for me and always goes out of his way to make sure all my questions are answered. When he says he will call or text back he does. That is so rare these days. Andrew is the best Service Advisor out there! More