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Westside Lexus

Houston, TX

4.8
7,016 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,016 reviews

August 19, 2018

Excellent Work completed as promised timewise. Very helpful. As expected superior service and quality work. Service oriented toward customer! Would recommend More

by MARGARETKENNEDY4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin Mateus
August 19, 2018

Worst experience EVER at a car dealership! When I picked up my car from the service department, there was a huge crack in my windshield that was clearly not there when I dropped off my car. The More

by Longhorn_1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Michael Lorch
August 18, 2018

Good job! Courteous and efficient. Chase is a good service person who is very attentive to the need of customer. Westside Lexus service work is efficient and on More

by juurong_hsieh
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2018

Great salesperson & dealership My salesperson did a terrific job. Even though I purchased a modest priced used car I was treated with respect & i’m Very pleased! I’m spreading the w More

by patesser2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Vu, Monique Wilkinson
August 18, 2018

Great services Thanks for taking car of the service and being prompt. Didn’t have any complaint and very good follow up. Good services and very courteous. More

by TIM_NGUYEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfredo Hernandez
August 18, 2018

Great Service Lexus makes a great car but the service department is what makes us come back year after year ! We have been customers for over 15 years. Sales and se More

by Kathy Gandolfo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Guerra
August 18, 2018

Low hassle, high customer service Went in to have my vehicle hooked up to diagnostic machine to confirm no errors were coming up. Booked online, was in and out within 40 minutes. More

by Visitor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Hershman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2018

Recall Superb, prompt and owner friendly service My service manager, Jacob, is beyond reproach; a true professional There is just not much to add To More

by Mark@creedrice.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Hershman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2018

Purchase & Finance New RX-350 My 3rd RX-350 purchased from Westside Lexus with sales rep John Parish. Kevin Jacobson was F&I rep to finish transaction and lease through LFS. Servic More

by hemartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NA, Kevin Jacobson, John Parish
August 18, 2018

Best Car Buying Experience Everyone involved in this car leasing experience was great to work with. Jeff Margolis coordinated every step of the process seamlessly. This was our More

by Dwayne Bourque
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Jacobson, Jeff Margolis, Karina Mejia
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