Westside Lexus

Lexus life! Thank you Matthew Chapman! My most appreciated visit thus far! It was efficient, fast, and most pleasant expeeience. It would be so delightful if the Thank you Matthew Chapman! My most appreciated visit thus far! It was efficient, fast, and most pleasant expeeience. It would be so delightful if the location were closer to Sugar Land! More

Disappointed, not friendly at all First of all, we are a long time customer with west side Lexus, this is the first time felt disappointed and unwelcome there. Dispatch was very helpf First of all, we are a long time customer with west side Lexus, this is the first time felt disappointed and unwelcome there. Dispatch was very helpful though, that would be all I got for this visit. Anyway, very sad for your dealership. Matt Chatman was the original service man More

Continued Awesome Service Jacob, Has been my service advisor for quite some time now Very professional and is spot on when it comes to assisting me with my GX470 Forever a Jacob, Has been my service advisor for quite some time now Very professional and is spot on when it comes to assisting me with my GX470 Forever a Lexus owner plain and simple Try and find a better product Good luck :-) More

Outstanding service Louis Blackmon and the team at west side Lexus did an outstanding job in my recent purchase. I received value for cost. I appreciate Louis pointing Louis Blackmon and the team at west side Lexus did an outstanding job in my recent purchase. I received value for cost. I appreciate Louis pointing out and finding a suitable demo for me. More

Routine oil change Service was good, but I registered online for an oil change, but when I went to pay, I found out that a 40,000 mile check-up was performed. So, I had Service was good, but I registered online for an oil change, but when I went to pay, I found out that a 40,000 mile check-up was performed. So, I had to pay over $250 for the service. More

Excellent personalized service. The team at Westside Lexus meets more than expectations. Every single detail is taken care. Scott has been very courteous. The service is done in time The team at Westside Lexus meets more than expectations. Every single detail is taken care. Scott has been very courteous. The service is done in time. More

My experience in leasing a 2018 Lexus ES 300 Hybrid. I have been purchasing/leasing from Westside Lexus since 1998. I felt very comfortable using Mike Nelson to consummate my recent lease. He knows his I have been purchasing/leasing from Westside Lexus since 1998. I felt very comfortable using Mike Nelson to consummate my recent lease. He knows his product and was able to obtain the benefits from Westside that I needed to complete my lease. Mike is honest, service oriented and I would highly recommend Mike to anyone contemplating trying to acquire a Lexus from Westside Lexus. He is an asset to the Westside dealership. Sincerely, Sam H. Brown More

Lying xxx Service advisor Went in and asked for an alignment on top of getting other work done ( recall, and 20K service). I went to pick up my car and paid for everything. I n Went in and asked for an alignment on top of getting other work done ( recall, and 20K service). I went to pick up my car and paid for everything. I noticed there was no alignment report like I usually get. I asked for one and got a series of excuses and lame attempt of sending a screenshot via mobile phone. Adviser said printer was down, tech was using machine, tech didn’t save the report. Basically lied and offered a refund to be sent in the mail. Still have not received anything. More

10,000 mile oil change The Westside Lexus Service Department was very well organized. Everyone I encountered was friendly and capable. Notification of appointment by email The Westside Lexus Service Department was very well organized. Everyone I encountered was friendly and capable. Notification of appointment by email was convenient and efficient also. More

Great customer service, Steve handled everything very well. Great service and quality of work and time frame. Steve was very professional and took care of everything with great care. Would definitely refer to o Great service and quality of work and time frame. Steve was very professional and took care of everything with great care. Would definitely refer to others. More