Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Westside Lexus
Houston, TX
6,436 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,436 reviews
February 04, 2017
Great service As usual received great service from Westside Lexus. David Harvey & Chris Nemoto were excellent. Have a 2000 Lexus RX that still is running smoothly t As usual received great service from Westside Lexus. David Harvey & Chris Nemoto were excellent. Have a 2000 Lexus RX that still is running smoothly thanks to this amazing service center. Thanks. More
by gcr
Helpful February 04, 2017
Best Lexus Dealer Great customer service from the service and sales. Will go back to Westside to buy our next SUV. Best price and awesome service. Thank you! Great customer service from the service and sales. Will go back to Westside to buy our next SUV. Best price and awesome service. Thank you! More
by Sofiemtltx
February 04, 2017
10k mike Service visit It was a good experience. The work was done quickly while I waited. The waiting area was very nice. The service team also helped program my garage doo It was a good experience. The work was done quickly while I waited. The waiting area was very nice. The service team also helped program my garage door opener. More
by cdemeo
Employees Worked With
February 04, 2017
Lexus 360 15k service The service was good as usual. I like the fact that I get a loner car. Everything was done as expected. I am very happy with this dealership. But I d The service was good as usual. I like the fact that I get a loner car. Everything was done as expected. I am very happy with this dealership. But I don't like the fact that I have to write a 25 word review to complete this survey. More
by Texas Lexus Owner
Employees Worked With
Josh Guerra
February 04, 2017
Great service Service was great. Very little waiting until my car was done. Always kept posted as to the status of the work. Will go back to Westside Lexus in th Service was great. Very little waiting until my car was done. Always kept posted as to the status of the work. Will go back to Westside Lexus in the future. More
by jkeil
Employees Worked With
February 04, 2017
Excellent Service Department Everyone involved in the service is first class and customer focused from Laura Brown to Billy Lightfoot. I was advised every step of the way. Everyone involved in the service is first class and customer focused from Laura Brown to Billy Lightfoot. I was advised every step of the way. More
by Farmboy
Employees Worked With
February 04, 2017
Great Good experience. Andrew always takes very good care of me when I bring my vehicle in for service. He makes sure that there is a loaner car available Good experience. Andrew always takes very good care of me when I bring my vehicle in for service. He makes sure that there is a loaner car available so I can go shopping while I wait. More
by Jo Ann
Employees Worked With
Andrew Tran
February 04, 2017
Great Service Jacob is always there to take care of me when I take my car in for service. He is extremely knowledgeable and efficient. If he feels the service wil Jacob is always there to take care of me when I take my car in for service. He is extremely knowledgeable and efficient. If he feels the service will take longer than necessary he always has a loaner car available if I don't choose to wait. Good guy ... good service. More
by Dave
Employees Worked With
February 03, 2017
Excellent service Always kind, helpful and so professional! The service is done in a timely manner. The accommodations while waiting are nice and comfortable. It is ju Always kind, helpful and so professional! The service is done in a timely manner. The accommodations while waiting are nice and comfortable. It is just a great place! Will always do business with Wedtside Lexus! More
by Marilyn 1969
Employees Worked With
Josh Guerra
February 03, 2017
Efficient, courteous and fast. Just what I said above--great place to wait for the service. It is comfortable, provides drinks, wi-fi and all the amenities. Service is great. I am d Just what I said above--great place to wait for the service. It is comfortable, provides drinks, wi-fi and all the amenities. Service is great. I am driving my 5th Lexus--love them! More
by Patty314
