Back

Westside Lexus

Houston, TX

4.8
6,553 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
Contact Dealership

12000 Katy Fwy

Houston, TX

77079

Directions

By Type

Showing 6,553 reviews

August 11, 2018

Lexus ES 350 review Was delighted with swiftness of service. Less than an hour! Great service. Nice setting while waiting on service for car. Appreciate Lexus service and More

by jeanine.hutchens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
August 11, 2018

Quarterly Service Timely and courteous service. Very responsive and aware of my needs by anticipating my expectations. I even left my gym bag in the loaner and Charles More

by ypawnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2018

Best Service Ever Staff at this service center really care about you and your car. Car is always washed and cleaned before you pick it up. Service center waiting roo More

by KKRMCGUINN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2018

Great friendly experience We worked with Mike Gonzales. It was a very low pressure experience. We would recommend Mike and Westside Lexus to everyone looking for a New Lexus! More

by LARRY78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Jacobson
August 11, 2018

Satisfactory experience. The maintenance service was performed in a time manner, and the personnel was very attentive and professional to attend any concerns I had and to res More

by saforero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Bissonett
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2018

Very long wait and no wi-fi 5000 mike service took over an hour with an appointment, and I was not offered a loaner car. The WiFi in the waiting area didn’t work at all. Workers More

by JESSICA0827
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Tran
August 10, 2018

Chris Nemoto was excellent in his dealings and service. Great service and attention to details about the reported problems. He addressed the issues and provided with the details about what were done and wha More

by zakihusain
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Jacobson
August 10, 2018

Exceptional Service The employees at Westside Lexus are friendly, professional, and very efficient. Everyone loves their job and has smile on their face. I highly recom More

by Marilyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bret Aldridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2018

A/C fixed by next day :) I got my a/c fixed and ready by the next business day! And it's freakin' hot in HOUSTON TEXAS! THANK YOU!!!! THANK YOU!!!! More

by GGIL67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Bissonett
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2018

Excellent Service We greatly appreciate the excellent service at Westside Lexus. Clarence Keever was wonderful, he answered all of our questions and took time to go ove More

by ELG Mommy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clarence Keever
...
506
...