Westside Lexus

Wonderful Overall, our experience at Westside Lexus was great and my only feedback was that the coke machine was not working. However, everyone was friendly and Overall, our experience at Westside Lexus was great and my only feedback was that the coke machine was not working. However, everyone was friendly and professional. More

5000/6 month service visit I completed my first service call (5000/6 months) with Lexus and, while service was OK, it was not what I expected for Lexus. Here is my scenario: I I completed my first service call (5000/6 months) with Lexus and, while service was OK, it was not what I expected for Lexus. Here is my scenario: I scheduled my service online and got an email confirming my appointment. On the appointment day, I put the address on the email into my GPS and when I arrived,I met the security guard who told me I was at the wrong address. I went where he directed me to go and when I pulled in, the person asked me if I had an appointment and with whom. I looked it up in my email and his response was, "Cool. Leave the keys in the car and go through the second door on the left. His office is the first on the right." I followed the directions and sat down with Matt who walked me through what the 5000 mile visit included; when I said I was planning on waiting for it, he says that was fine because it would only take 45-1 hour. I asked where to go and he said, "Out to the left." Within a half an hour I heard my name so went to the counter and signed the form, was handed my keys and told my car was out front. I walked out and could not find my car so I asked someone walking across the lot ; she took my key, pushed the button and pointed at my car. I walked over to find my car had been washed and vacuumed but all of the things that were on the floor were heaped onto the back seat and my backseat was halfway down. Whoever vacuumed also hit the map light and mirror switch so the light was on and the mirrors didn't turn. Overall, I got service but was expecting more from Lexus. I traded in a BMW and here is my first experience I had with them: I drove up and someone ran out to open my door. They asked if I had an appointment and when I said yes, they checked the clipboard, told me whom my appointment was with and directed me to the lounge. They showed me where the coffee and refreshments were and Within five minutes my service person came, introduced himself and took me to his office to review what was going to be done. After this, I went back to the waiting area. When my car was completed, my service person came back to get me, took me to the counter and then walked me to the door. The outside attendant had my car and key and opened my door for me to get in. Again, I got my car serviced just like I did at Lexus. I'm not saying this to complain, but I was a corporate trainer in customer service for 14 years and, both of the above services cost the same but gave the customer a very different feel. I just wanted to pass this along. More

Excellent experience Salesman, financial personnel and car delivery person were extremely nice and helpful. Car was ready on time , clean and tank full of gas. My wife h Salesman, financial personnel and car delivery person were extremely nice and helpful. Car was ready on time , clean and tank full of gas. My wife has used this dealership before I did and have had same experience More

Refreshingly uncomplicated I drove from San Antonio to buy my car after getting run-around from local dealerships. Everything was smooth and straight-forward just as Merrell tol I drove from San Antonio to buy my car after getting run-around from local dealerships. Everything was smooth and straight-forward just as Merrell told me it would be. I couldn’t have been happier! More

Best purchasing experience ever! Seamless process! Through review of all features and dealer perks! John was the greatest! Prompt and forthcoming with all services/information request Seamless process! Through review of all features and dealer perks! John was the greatest! Prompt and forthcoming with all services/information requested. I’m glad I decided to purchase from this dealership More

Perfect experience. Steve was fantastic. Steve made this simple and easy. We hit the car we wanted at the right price. Steve made the whole process run extremely smooth. Thanks Steve!!t Steve made this simple and easy. We hit the car we wanted at the right price. Steve made the whole process run extremely smooth. Thanks Steve!!t More

service advisor To many scheduled at same time with service advisor making it a long wait. Hence the reason to schedule before hand so you won’t have to. To many scheduled at same time with service advisor making it a long wait. Hence the reason to schedule before hand so you won’t have to. More

Great service, very fast! I have a 2015 IS-250 F-Sport and have been taking my Lexus to Westside to be serviced ever since I’ve taken delivery of the car. I’ve had mixed experi I have a 2015 IS-250 F-Sport and have been taking my Lexus to Westside to be serviced ever since I’ve taken delivery of the car. I’ve had mixed experiences with Westside’s service, although overall it has been good! I always make an appointment ahead of time and I’ve just gone in for scheduled maintenance and minor issues with my door locks. Last time I went in I was recommend by the service advisor to have a wheel alignment done and after many misalignment issues and having to make a two hour trip back to Westside for it to be fixed, everything was well taken care of and they were very accommodating with my schedule. Overall, the services that have been performed on my vehicle have been great besides some small bumps in the road and they are very fast in getting my vehicle done! More

Service Appointment The service at Westside Lexus IS always the best. Chase is always professional and helpful. He is the best. The service department runs like a well oi The service at Westside Lexus IS always the best. Chase is always professional and helpful. He is the best. The service department runs like a well oil operation. More

Quality Personable Service While I certainly am disappointed that the AC in my Lexus failed as my expectation was that a car of that cost would have a better system, I cannot fi While I certainly am disappointed that the AC in my Lexus failed as my expectation was that a car of that cost would have a better system, I cannot find fault with the quality service I continue to receive from Andrew Nagler. I am not particularly fond of the new style of the Lexus RX 350, when I soon look to replace me Rx350 I will again look at Westside Lexus More