Westside Lexus

Nam is super helpful! Would highly recommend! Nam is super straightforward and is not trying to trick you like other car sales people. Was a super fun, no hassle process! Will definitely come back Nam is super straightforward and is not trying to trick you like other car sales people. Was a super fun, no hassle process! Will definitely come back and choose Nam again to purchase our future cars! More

Amazing As Always Over the years I’ve come to appreciate the service that Westside Lexus provides. From the sales department to the cashiers in the Service department. Over the years I’ve come to appreciate the service that Westside Lexus provides. From the sales department to the cashiers in the Service department. Everyone one throughout the dealership are professional, have great attitudes and are very helpful. I purchased a truck last year from another dealership and am not receiving the same level of service I’ve become accustomed to. Even when having regular maintenance done. They don’t provide loaner cars and I feel the service managers are always trying to get me to do more than is needed. I decided right then and there that if I had a choice I would never purchase any vehicle unless it was a Lexus. Unfortunately, Lexus doesn’t have a truck series yet, but when they do I will be the first one in line. Recently, my valued service manager, Andrew Tran, gave me an honest answer to my question if it was time to turn in my 2 12 year old RX 350’s. Both having over 150K miles on them. Andrew explained that even though I took care of my cars, there are parts on my cars that are coming to the end of their life span. He explained both cars where getting to a point where they may start costing me more money than it would be worth unless I wanted to keep the cars. I decided to look at the pre-owned vechicles. My sales person, Clarence Keever, was VERY knowledgeable, patient and was able to answer all my questions I had. He helped me with pros and cons between a NX 300 and a RX 350. I NEVER felt pressured and he did a great job allowing me to make the decision that was right for me. I had some specific wants such as a white exterior, so my choices were limited. I did look at a few light silver ones but they just weren’t for me. I finally decided on purchasing a 2017 RX 350. They were more than fair with my trade ins of both my 2007’s. The 2017 was reasonably priced and had more bells and whistles then I know what to do with. Even though I knew Clarence’s shift was over at 4:00, he stayed until I was driving off the lot with my new car which was after 6:00. I never felt like he was racing me through the process and I even kept apologizing to him for keeping him. He was so nice and even took the time to go over EVERYTHING on the car. I really appreciated him doing this since I am older and not up to speed with what the newer cars have. I don’t want to forget mentioning Judy Patureau in the finance department. She too stayed overtime to help me. She was very thorough when explaining what I was signing and helped explain the different extended warranties. I appreciated her giving me her opinion and, as with Clarence, didn’t pressure me into making a quick decision or racing me out the door. Overall, I could not have had a better experience. If Lexus would come out with a work truck, I wouldnt even consider going anywhere else. Westside Lexus has a customer for life. More

Smooth process. Andy super! Andy was very knowledgeable and made our day easy. He spent most of day accommodating us and answering questions. Enjoyed his humor. Looking forwar Andy was very knowledgeable and made our day easy. He spent most of day accommodating us and answering questions. Enjoyed his humor. Looking forward to completed renovations. Hope bathrooms are bigger. Little snacks in lounge area would be nice b More

My Lexus purchase experience with west side Except for the salesman, everyone else was extremely nice. The salesman didn't like that I took a long time to go through all technology of car. The c Except for the salesman, everyone else was extremely nice. The salesman didn't like that I took a long time to go through all technology of car. The car had some issues and it wasn't ready for delivery when I went to close . Dent in door, seat control wasn't working, bubble in windowc tint. Unable to program remotes. Technician had to come out to my home. Otherwise, I love the car and will certainly continue to drive a Lexus. Gary Cohen stepped in a made me feel like a valued customer. More

Happy I had a very good experience with Westside Lexus. The overall all team is very good and supported me till last step of car deal. Thanks to Shennon, I had a very good experience with Westside Lexus. The overall all team is very good and supported me till last step of car deal. Thanks to Shennon, Devid and Judy . More

Oh xxxx Yes! Great place to business from the receptionist right on through to the sales manager. Very personable, efficient, knowledgeable... Great product...ev Great place to business from the receptionist right on through to the sales manager. Very personable, efficient, knowledgeable... Great product...even better staff. This is about my 4 Lexus....and won’t be the last! More

Satisfied new customer Great experience from beginning to end. I had visited another Lexus dealer in Houston and chose not to go back. A friend recommended Westside Lexus an Great experience from beginning to end. I had visited another Lexus dealer in Houston and chose not to go back. A friend recommended Westside Lexus and I’m glad she did. Steve Budde is a class act. Patient and listens to your wants and needs. Love my new Lexus! More

Perfect way to purchase a new vehicle Sales person took plenty of time with me and helped me decide which model was right for me and my requirements. Then she helped me with negotiations Sales person took plenty of time with me and helped me decide which model was right for me and my requirements. Then she helped me with negotiations to get a fair deal that very day. More

Great experience Got the deal done within 30 minutes. However the wait to get paperwork was over an hour. Overall it was pleasant. Andy was very easy to work with Got the deal done within 30 minutes. However the wait to get paperwork was over an hour. Overall it was pleasant. Andy was very easy to work with More

Salesman was great and knew Lexus inside and out. Very informative. Salesman knew how the car compared to others based on performance and luxury. All were instrumental in our decision and then the tes Very informative. Salesman knew how the car compared to others based on performance and luxury. All were instrumental in our decision and then the test drive capped it. Fricking awesome car! Wish I had bought 2. Shekhar and Kevin were two of the best people we have ever worked with. Lexus has replaced GMC as our vehicle of choice! Really appreciate working with me on the price. Thank you sales manager! More