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Westside Lexus

Houston, TX

4.8
6,696 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 6,696 reviews

April 27, 2024

I had high hopes when considering a pre-owned vehicle from Westside Lexus, but unfortunately, my experience fell far short of expectations. Despite trusting in Lexus's reputation for quality, the car I p More

by dayamb
Finance Experience
Recommend Dealer
No
Employees Worked With
Jim Fikaris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Westside Lexus responded

I'm sorry to read about your experience. We strive for excellence in all areas of our business and it's clear we fell short during your visit. The issues you've described are not typical of the quality service we aim to provide, especially regarding the condition of our pre-owned vehicles and the conduct of sales staff. I'd like an opportunity to discuss this further with you if possible - please reach out at your convenience. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

April 27, 2024

Mary Margaret McGowan, David Garza, Sydney and many more were efficient and polite. That’s the reasoning I bought a 2024 Lexus from Westside. More

by CLAIRESINCLAIR2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Westside Lexus responded

We're so pleased to know that our team at Westside Lexus provided you with efficient and polite service. We hope you are enjoying your 2024 Lexus! Thank you for choosing us.

April 27, 2024

Great dealership, awesome customer service, Mr. Adam is very professional and patient. Always he responded to our questions and gave us some good advices. The opposite of Mr. Adam was Sam Chau fro More

by Samandi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Westside Lexus responded

Samandi, we appreciate your feedback about Westside Lexus. It's great to know that Adam was able to assist you effectively and professionally. We're sorry for any inconvenience caused during the financing process - we'll certainly take this into account as part of our ongoing improvement efforts.

April 26, 2024

Great ! Experience ordered car. In an out in less than 1 hr. 2 Lexus fro m this dealo More

by carlosg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dallos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Westside Lexus responded

Thank you for reviewing Westside Lexus! We will pass along your kudos to the team. Take care!

April 26, 2024

Westside dealership is a well oiled machine. The employees were professional and efficient in all they did. I appreciated because my taken care of by the staff. More

by thegregory
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jay Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydney
Apr 29, 2024 -

Westside Lexus responded

We're glad to know you had a positive experience at Westside Lexus and appreciated our team's professionalism. Thanks for the review—we hope to see you again!

April 25, 2024

Lurie is amazing to work with. This is the third car we’ve purchased from him (is that a record?) and we wouldn’t think of going to anyone else. The Westside team more broadly is g More

by brantley77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lurie Keener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Westside Lexus responded

We're delighted to know that Lurie and Charles have consistently provided you with top-notch service at Westside Lexus. Thanks for your continued support and loyalty! Enjoy your new car!

April 25, 2024

Nick was well focused on our concerns and very prompt to answer all our questions.Very knowledgeable about the vehicle in question. It was a pleasure to deal with Nick with no hassle. More

by Neacie53
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Dallos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Westside Lexus responded

We're delighted to know that Nick was able to address your concerns and answer all of your questions at Westside Lexus. We appreciate the positive feedback!

April 24, 2024

Es un lugar muy limpio con gente muy capacitada en cada una de sus funciones More

by RODRIGUEZ7016
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Catalina Kurdiyeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Westside Lexus responded

Muchas gracias por las 5 estrellas para Westside Lexus! Lo apreciamos mucho. Felicidades por su nueva compra!

April 24, 2024

Jeff was very helpful throughout the process. Had detailed knowledge of the vehicle and provided all the requested information. More

by MP
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Westside Lexus responded

We're glad to know Jeff was able to assist you with detailed knowledge about your vehicle at Westside Lexus. Thanks for the positive feedback, and we hope you enjoy your new ride!

April 24, 2024

Very nice overall experience. They made sure I knew all the features associated with my new vehicle More

by debraskrobanek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Loving
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Westside Lexus responded

Debra, congrats on your new ride! The Westside Lexus team is glad that you are happy with your purchase. Thanks for the five-star review!

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