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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,108 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,108 reviews

May 21, 2021

John Parrish was the salesman.He was very professional, John Parrish was the salesman. He was very professional, attentive and friendly. He made sure to familiarize me with all the options the car offere More

by judytully
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Parish
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May 21, 2021 -

Westside Lexus responded

Judy - "professional, attentive and friendly" are all words we love to see. Thank you so much for taking time to post a great review and recommend John! All of us at Westside Lexus appreciate your business and hope that you absolutely love your new car.

May 21, 2021

Everybody is friendly and efficient. Even he finance people. Management 👍 Sales 👍 Finance 👍. I am certain Services is excellent based on previous experience through several years More

by aszabo0
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shekhar Shroff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Buck, Nam Pham
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May 24, 2021 -

Westside Lexus responded

Thank you for the excellent review! We are grateful for your repeat business and delighted to hear that your recent purchasing experience went smoothly. Safe driving in your new vehicle! - Westside Lexus team

May 24, 2021 -

aszabo0 responded

Excelente! We will keep in contact. Antonio Szabo

May 20, 2021

They treated me wonderfull the salesman was very helpful so was the lady in finance dept ...excellent service from start to ending i will definitely return!!! More

by Dario
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Mata
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May 20, 2021 -

Westside Lexus responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals and we are pleased to hear our staff took great care of you. Let us know if we can assist you again! Have a wonderful day!

May 20, 2021

Awesome product , awesome John Parish!Xxxxxxx xxxxxc Awesome product , awesome John Parish! Xxxxxxx xxxxxc cxcxccc cxcxcccc by bb no mm he gg did ss as nnn nnnn nnn kkkk llll mm Aplus More

by eltrob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Parish
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May 20, 2021 -

Westside Lexus responded

Thanks for reviewing Westside Lexus and for giving a shout-out to John!

May 20, 2021

With the exception of talking to Mary Margaret McGowan, who I’ve known since I purchased my first Lexus in 91, I did not have any communication with Westside. I attempted to call Mike Shafer as well as Chr More

by zcoronad
Customer Service
Recommend Dealer
No
Employees Worked With
Mary Margaret McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
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Jun 04, 2021 -

Westside Lexus responded

I sincerely apologize for the lack of effective follow-up communication on our end here. I would be more than willing to speak with you directly about your vehicle and ensure that we do what we can to assist you. Please don't hesitate to give me a call. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

May 20, 2021

Great staff! Very welcoming! Mike Nelson made the process smooth and simple. Love my car, definitely recommend to purchase your first car from here, you will not be disappointed. More

by yasleen60802
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2021 -

Westside Lexus responded

Thank you for dropping by to leave a review! We're so glad to hear that Mike and the sales team made the buying process a breeze, and we're thrilled that you love your new car! We're grateful to have earned your business and hope to see you back at Westside Lexus again soon!

May 20, 2021

Doug was highly responsive and helpful. He responded quickly to my inquiry and appeared to be transparent with his answers. I will recommend him and this dealership to anyone. More

by HICKOKWJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2021 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Doug and the team. Drive safely in your new vehicle, and we hope to see you back at Westside Lexus down the road!

May 20, 2021

Louis Blackmon found the perfect car for me. I didn’t leave home equipped to buy a car, but decided to anyway! My second car from him! More

by Moye.wicks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Blackmon
Report | Print
May 20, 2021 -

Westside Lexus responded

We're so glad to hear that Louis helped you find another amazing vehicle, and we appreciate you trusting the team here at Westside Lexus with your repeat business! It is truly our pleasure to serve you. Safe travels and see you next time!

May 19, 2021

It has been my pleasure to work with Steve Machan for over two decades. He is extremely knowledgeable, helpful and trustworthy. I appreciate the commitment to excellence exemplified by him and Westside More

by RICHARD.BROWN50
Recommend Dealer
Yes
Employees Worked With
Steve Machann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2021 -

Westside Lexus responded

Richard - We can't thank you enough! It's been a privilege working with you for over 20 years now and we're proud to have earned your loyal business. We will be sure to share your kind words with Steve and the rest of the team and, as always, we're excited to see you back with us at Westside Lexus next time!

May 19, 2021

Buying a Lexus was truly an experience worthy of praise. Dealership was beautiful clean and inviting, everyone was personable and friendly. Like no other car buying experience thanks for making it enjoyable More

by Jzak3709
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2021 -

Westside Lexus responded

Thanks for the 5-star review of Westside Lexus! We strive to deliver a seamless and enjoyable sales experience and we're glad that came through to you!

May 25, 2021 -

Jzak3709 responded

Well deserved

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