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Westside Lexus

Houston, TX

4.8
7,093 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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Today: 9:00 AM - 7:00 PM Closed Now
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,093 reviews

May 26, 2021

Very good service.... Sales rep and service impeccable. Very organized, great teamwork between departments. Always come back, very welcoming. Glad to be part of Lexus family More

by eonstead81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Hershman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Shafer
May 26, 2021 -

Westside Lexus responded

We are thrilled to see your positive review. All of us at Westside Lexus strive to make sure our guests experience a positive visit and we are happy to see you were well taken care of. We are grateful for your business and hope to see you back at Westside Lexus. Take care!

May 26, 2021

The salesman did a fantastic job from the moment we entered the dealership, telling us about the various options and offers, test driving, pricing, finance and all. More

by michel1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Westside Lexus responded

Thank you for leaving us a review! We're happy to hear that our Westside Lexus team walked you through the purchase of your vehicle and we wish you safe travels!

May 26, 2021

We were handled quickly and efficiently despite the rain and Saturday crowd. We’re pleased with the deal. Phillipe was excellent. He took care of us More

by FMAJZOUB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Westside Lexus responded

Thank you for sharing your kind review of Phillipe and the team! It was a pleasure to assist you and we hope to see you again at Westside Lexus. Have a wonderful day and enjoy your new car!

May 26, 2021

Great customer relationship and willing to go the extra mile to work with me. The sale and financial representatives were outstanding in helping me get the best deal available. More

by LEEN_77066
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hai Do
May 26, 2021 -

Westside Lexus responded

We are delighted that our team went above and beyond to make you a happy customer! Thank you for giving Westside Lexus your business, and for taking the time to leave us a positive review. Enjoy your new car!

May 26, 2021

Both Hai and Jeffery did a fantastic job of finding my new car. Service was exceptional and I will be referring other people to this location. More

by lloyd.lee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham, Travis Buck, Hai Do
May 27, 2021 -

Westside Lexus responded

Lloyd, thank you for taking the time to leave us a review! We couldn't be happier to hear that Hai and Jeffrey both took good care of you here at Westside Lexus, and we will certainly let them know that you appreciate their help. We hope that you continue to enjoy your new car!

May 25, 2021

Great customer service and support! The staff listened to our questions and concerns and helped us find what we were looking for. I’ll definitely do business with them in the future. Dave More

by DAVIDMEDINA6746
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwar Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn An
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Westside Lexus responded

Thank you for the great review, Dave! We are thrilled to hear that you had such a successful experience working with the Westside Lexus team. Drive safely, and we hope to earn your business again down the road!

May 25, 2021

Out salesman, Jeff Jones, was courteous, knowledgeable, friendly and professional. The showroom and grounds are immaculate. I will recommend this dealership and our salesman to my friends. More

by lew.skaug
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with Jeff and the Westside Lexus team. Drive safely in your new vehicle, and enjoy it! We hope to see you again down the road!

May 25, 2021

Platinum customer service! Knowledgeable sales and finance team. Purchase was the quickest and most convenient without spending hours waiting. Joey and Anil helped me every step of the way in purchasi More

by s_sranger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Broussard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Westside Lexus responded

Thank you for posting about your experience with our Westside Lexus team. It is our goal to deliver top-notch service and we're glad that came through to you!

May 24, 2021

The place were cleaned and huge, got to walk a lot to see your favourite cars. Salesman were nice and friendly, but they change their faces when you get the time to deal the price. More

by Chloe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philippe Haddad
3.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Westside Lexus responded

Chloe - I am sorry to hear that you did not have a better experience. We strive to make the purchasing process straightforward and transparent for our guests, and it is concerning that this was not better reflected in your time working with us. I would be happy to speak with you to see if there is anything I can do to help improve your visit. If you are interested in discussing this further, please do not hesitate to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

More
May 24, 2021

Jeff my salesman was professional and showed me exactly what I was looking for in a car. Very pleased with the experience and would definitely recommend. More

by lakelso11371
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Westside Lexus responded

It means a lot to hear that we earned your recommendation. Thank you so much for posting a great review about your time working with Jeff! All of us at Westside Lexus appreciate your business and wish you safe driving.

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