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Westside Lexus

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
7,118 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,118 reviews

June 23, 2021

Great environment. Sales person was nice. I felt like I was rushed to buy the first car he showed me now I feel like I made a mistake. But it is a beautiful used car. More

by MS.RAY02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wasaff
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us this review and feedback. We do strive to ensure that our customers feel confident about their purchase, and I would be more than willing to answer any questions that you have. Please don't hesitate to give me a call. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

June 22, 2021

Nice environment, nice sales person, nice finance person. Good overall experience More

by thinhdnguyen
Friendliness
Recommend Dealer
Yes
Employees Worked With
Judy Patureau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hai Do
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Jun 22, 2021 -

Westside Lexus responded

Thank you for taking the time to share your feedback - all of us here at Westside Lexus sincerely appreciate it! We hope to have the pleasure of working with you again down the road - until then, safe travels!

June 21, 2021

Buying a car is stressful but they made the process easy, smooth, and enjoyable. More

by Cinpit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wasaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2021 -

Westside Lexus responded

Thank you for the five stars! We pride ourselves on delivering a straightforward and seamless car-buying experience for our guests and are thrilled you had a positive visit with us. All of us at Westside Lexus hope you enjoy the new ride!

June 21, 2021

Simply Jeff is the best, just go there and he will do his best to help you out More

by Dr. Omar Ismael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham
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Jun 21, 2021 -

Westside Lexus responded

Thank you for taking the time to leave us a review! Jeff is an excellent member of our team at Westside Lexus, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

June 21, 2021

Smooth running operation, great customer service, knowledge and helpful sales and service personnel. More

by CHRISTY.MYERS_515
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josef Kalmus - polite/helpful , Nam Pham
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Jun 21, 2021 -

Westside Lexus responded

Thank you for the positive review, Christy! All of us here at Westside Lexus sincerely appreciate it. Drive safe and come back soon!

June 20, 2021

Buying a Lexus was a very pleasant experience at Westside. There was no pressure and the salesman was very informative about the vehicle. I highly recommend this dealership. More

by mpbirdie76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Blackmon
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Jun 21, 2021 -

Westside Lexus responded

Thanks for the kudos. We do our best to ensure nothing but a positive car-buying experience for our customers and are glad to hear that was what you received. We hope you enjoy your new ride and have a fantastic day! - Westside Lexus

June 20, 2021

This a beautiful facility. The setup is very efficient and well laid out.. Each person knew their role & did their job perfectly. I felt safe despite the current COVID-19 pandemic. More

by rehalpin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Winnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nam Pham, Travis Buck
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Jun 21, 2021 -

Westside Lexus responded

We are so happy to see this wonderful feedback about our service and facilities. Thank you for being a great Westside Lexus customer! We truly appreciate your support and hope that you enjoy your new vehicle.

June 20, 2021

Jeff is very professional, always keept me updates about my vehicle. and gave every detail about my car which make overall experience great. Thank you More

by Kj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Margolis
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Jun 21, 2021 -

Westside Lexus responded

Thank you for the positive review! We'll be sure to let Jeff know his hard work has not gone unnoticed, and we hope to see you again down the road! Safe travels, from all of us here at Westside Lexus!

June 19, 2021

Excellent Experience! From start to finish! The staff went above & beyond to exceed all of my expectations! I am so glad I chose Westside Lexus to make my purchase. More

by AT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Davis
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Jun 21, 2021 -

Westside Lexus responded

Thank you for leaving Westside Lexus a review! We wish you safe travels in your new ride!

June 19, 2021

I leased a IS 300 7 May. I took it in on 11 May to have windows tinted. I had to return three times due to bubbling. The final time Jamie Fink suggested I leave it over the weekend. I picked it up and 2 h More

by philandisb
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anil Sharma
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Parnell has been very helpful , Jamie Fink
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Jul 06, 2021 -

Westside Lexus responded

I am sorry to hear that you were having trouble with your vehicle, as I understand how frustrating this can be. We strive to make the purchasing process go smoothly for our guests, and it is concerning that this has not been better reflected in your time working with us. I apologize for the delay with your new vehicle and would appreciate the chance to speak with you to ensure your concerns have been fully addressed. I will search for your contact information, but in the meantime, please don't hesitate to give me a call directly. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

Jul 06, 2021 -

philandisb responded

I would like to speak with you also. My contact number is (281) 673-8240. I paid for the Auto Butler. I asked the finance office if the car had received the first application and was told yes. After getting the new vehicle it was clear the original had Not been treated. Now to the tire and wheel warranty I paid for. I paid $1740 for tire and wheel warranty. I later received an email saying I didn't sign the contract. When I reviewed the contract it had some other package that I did not want. I ended up cancelling the tire and wheel protection and had to be refunded the $1740. Now I have no tire and wheel protection. I was told by personnel from Westside Lexus I would be compensated for all the heartache I was experiencing. Refunding me with a payment is not compensation that is what I was owed for not having a new vehicle that I paid for. I know I was very patient with Westside Lexus and I made my payment as I was obligated to do so. I just hope Westside Lexus would do the right thing and make me a satisfied customer.

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